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The Cumberland Hotel, London

  1. London
  2. London Hotel

Reviews, get directions and contact details for The Cumberland Hotel, London

The Cumberland Hotel, London
Warm quarters in a trendy music-inspired hotel featuring 2 chic bars, a relaxed cafe & a gym.
Address: Great Cumberland Pl, London W1H 7DL, UK
Phone: 020 7523 5053
State: Greater London
City: London
Zip Code: W1H 7DL

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
I had a wonderful stay at the The Cumberland Hotel, and I especially want to recognize “Saleh” Saturday afternoon for his outstanding service. From the moment we arrived, he was incredibly professional, welcoming, and genuinely kind. He greeted everyone with a warm smile and went out of his way to help guests with anything they needed.nWhat really stood out was how he elevated the entire atmosphere-his positive attitude and helpfulness truly made everyone's day. It's rare to see someone who consistently treats every guest with such care and enthusiasm. Because of people like Saleh, my experience at the hotel was even more enjoyable.nThank you for the excellent hospitality. I'll definitely remember the great service during my stay.
Great location and very solid overall staynnThe location is excellent — just a few meters from the Marble Arch Tube station and directly across the street from Hyde Park. There are plenty of cafés and restaurants within a short walking distance, which made everything very convenient.nnRoom:nThe beds were extremely comfortable. The bathroom was a bit small, but it wasn’t an issue for us. The room was very clean, and service was fast and efficient. Complimentary water and coffee were a nice touch.nnBreakfast:nBreakfast wasn’t included in our rate, but we prepaid and received a discount. It was very complete and tasty — definitely worth it.nnHotel & Service:nThe hotel itself is large and well maintained, but what really stands out is the service. Everyone — from the bell staff to the front desk and housekeeping to the breakfast team — was consistently helpful and professional.nnOverall, a very good experience and a place I would consider staying at again
We stayed at the Cumberland as we wanted to do some shopping in Oxford street and we were off to see a show. The receptionist we saw when we arrived. was very friendly and showed us how to operate the lifts and get to our room. The rooms were clean and tidy and we had complimentary drinks in the rooms mini bar. The shower was nice and hot and had all the essentials like shampoo and conditioner. We had a lovely nights sleep. The bar downstairs in the lobby was ok, we ordered a bottle of wine and we had to open it ourselves and then a wine cooler arrived 5 mins later. We had to then go and wait for our bill, I think this could have been better staffed and managed. In the morning we had breakfast, it was a delight, be aware that it’s downstairs 1 level below ground and in the Green Room, lots of people were asking and looking lost so telling people where to go when they arrive would be helpful. They had an omelette station which was a lovely touch and the best omelette i have had in a long time. The food was hot and fresh and the only thing I didn’t overly like the taste of was the orange juice. So all in all I had a lovely stay and would come back again.
Our stay at The Cumberland was truly nice from start to finish. We had a wonderful experience and felt genuinely welcomed throughout our visit which lasted 5nights.nnThe staff were incredibly kind, always smiling, and consistently willing to help with anything we needed.nnOur room was a bit small but spotless and very comfortable. It was perfectly clean and beautifully made, with a lovely wooden design. It made our stay even more comfortable and showed great attention to detail and care for families.nnThe hotel’s location is extremely convenient, situated right on Oxford Street and next to all major transport links, making it easy to explore the city.
Overall wonderful stay. The room was comfortable. It is on the smaller side but that’s to be expected in London. However it was clean and modern. The service was wonderful. Everyone I ran into was very pleasant. Big shout out to Laila at the front desk who checked me in. The location is unbeatable as well. Plus there is a tube station half a block from the hotel entrance. There is great value for what you spend here. Looking forward to my next stay.
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The Cumberland Hotel, London map

Directions to The Cumberland Hotel, London with public transportation

Marble Arch Underground Station 90 meters
Central
Marble Arch 120 meters
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Marble Arch Station Edgware Road 140 meters
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Marble Arch Station Park Lane 170 meters
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Portman Street Selfridges 190 meters
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