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The Cumberland Hotel, London

  1. London
  2. London Hotel

Reviews, get directions and contact details for The Cumberland Hotel, London

The Cumberland Hotel, London
Warm quarters in a trendy music-inspired hotel featuring 2 chic bars, a relaxed cafe & a gym.
Address: Great Cumberland Pl, London W1H 7DL, UK
Phone: 020 7523 5053
State: Greater London
City: London
Zip Code: W1H 7DL

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
What a vibe!nA good introduction to London for my mother from Australia. The location was amazing, right near the underground and bus stops. The staff were friendly but with such a busy hotel, you really did feel like another number to be processed. Our room was small, and our booking said bathrobe and slippers were provided which weren't, nor musical instruments in the room as pictured.nI'm unsure if it is good value for money but we did enjoy our stay and would consider coming back, mainly for the sound cafe downstairs.
Our stay at the Cumberland was an absolute nightmare. The level of service and cleanliness was abysmal, far below the standards expected of a 5-star establishment.nFrom the moment I arrived, the service was poor. The concierge refused to assist with my luggage, and was rude about it, and when I informed the receptionist about what happened, their only reply was OH REALLY SORRY ABOUT THAT.nDespite being booked the room months in advance, it was noisy, directly Infront of the elevator, view directly on other building bedroom, unclean, and lacked basic amenities like toiletries. Repeated requests for housekeeping and toiletries were ignored till the day we checked out.nI was appalled by the towels provided as they were worn-out and very very old.nPlus, I had to inform the front desk every day to inform housekeeping to clean the room before 3PM or I would be stuck with a dirty room till 6PM.nThe hotel's lack of flexibility regarding late checkout was also disappointing. Despite my early request, they insisted on a strict 12 PM checkout or a hefty fee, which I was willing also to pay the 30 £ per hour rate.nI would not recommend this hotel to anyone seeking a comfortable and enjoyable experience.
Great hotel with comfy super kingsize bed. Room was good size , there was a few signs of age in the bathroom that some re grouting would fix. Spacious reception and bar. The lifts take a little getting used to but easy when you get the hang of scanning your room card before reaching the lift. Brilliant breakfast buffet choice catering to all tastes. All in all a comfortable stay.
Good location for the underground. Very welcoming, and I loved the decor. Rooms are good, a bit small, but well equipped and clean. Food a bit pricey, but overall had a great time there. Would definitely return. Oh, and Michael was an absolute star.
Catherine was an absolute delight. She checked us into the lounge and her service was phenomenal. Extremely up beat and friendly with a charming smile. She made our experience feel near magical. With every need and request being met with such enthusiasm and helpfulness, I can’t imagine anybody leaves your establishment with a slither of dissatisfaction when she is around.nI mean to make it clear that she was the reason for our 5 stars. Credit needs to be given to the people that bring these experiences to life just as much as the establishments housing them.
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The Cumberland Hotel, London map

Directions to The Cumberland Hotel, London with public transportation

Marble Arch Underground Station 90 meters
Central
Marble Arch 120 meters
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Marble Arch Station Edgware Road 140 meters
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Marble Arch Station Park Lane 170 meters
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Portman Street Selfridges 190 meters
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