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Hilton Newcastle Gateshead

  2. Tyne And Wear Lodging
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Hilton Newcastle Gateshead

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Address: Bottle Bank, Gateshead NE8 2AR, UK
Phone: 0191 490 9700
[email protected]
State: Tyne and Wear
Zip Code: NE8 2AR

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Reviews
I was here with work recently and I highly recommend it. The room was fantastic and the views amazing. The bed was incredibly comfortable and the shower lovely and powerful. It's only a 15-20 minute from the train station go via the high level bridge to avoid the steep uphill with your case!. And the walk into town across the Tyne going out at night via the Quayside is perfect though be warned after a few beers there is a VERY steep but short walk back up to the hotel from the river. The staff were lovely and the yoghurt bar at breakfast had fabulous, proper Greek yoghurt with yummy compotes and seeds. One of the best breakfasts I've had at a hotel. Even the flat white from the machine was good.nI've given 4 star for service because:n1. we were asked if we wanted eggs for breakfast and we both ordered poached eggs which never materialised.n2. my hair dryer blew up while I was using it. I called reception for a new one but by the time it arrived my hair had just dried.
Absolutely loved my stay! The room had an amazing view of the Tyne Bridge — such a beautiful sight to wake up to. The breakfast was delicious with plenty of choices, and the pool area was clean and relaxing. The service was excellent; staff were friendly and helpful throughout my stay. The location is perfect, close to everything and ideal for exploring the city. Would definitely stay here again!
We absolutely loved our stay at Hilton Newcastle Gateshead! nnWe stayed here to celebrate our 7th wedding anniversary, and the team made it truly memorable. From the moment we arrived, the service was exceptional — friendly, attentive, and thoughtful. The room was spotless, comfortable, and had a beautiful view.nnThe food was outstanding — both breakfast and dinner were delicious with a great variety. Every member of staff we met went above and beyond to make our stay special.nnA big thank you to the Hilton team, especially Roksalana at reception, for making our anniversary unforgettable. Highly recommended!
Absolutely stunning hotel. The staff were incredibly kind and professional. Conference suites were also comfortable and tidy. Staff were very attentive.nnPrices aren't even too much higher than budget hotels per night, so all in all, we would definitely stay here again!
As a regular business traveller visiting at least once a month and a Hilton Honors Silver member, I appreciate consistency, and this recent stay showcased a significant upgrade that genuinely improved my experience.nThe newly refurbished 5th-floor room is a huge success. The design feels spacious, modern, and very 'zen'. The new colour scheme and lighting instantly create a more relaxing environment. I was pleased to see a practical setup with a dedicated desk and chair, a separate easy chair, and an extra stool—plenty of options for working or relaxing during my overnight stay or longer 2-3 night stays. My only minor critique is that the new luggage rack doesn't seem to have a natural spot in the room's layout, but this is a small design concern.nThe bathroom has not been updated, but it remains clean and perfectly acceptable, meeting the standard I expect for my frequent stays.nA Note on the View & StatusnWhile the new room is fantastic, I was disappointed to once again be placed in a room without a view. After so many bookings and as a Silver-tier member, it would be a nice acknowledgment to receive one of the desirable river/bridge view rooms, which I have usually been given on previous stays. It’s certainly not a dealbreaker, but it's something the front desk team could consider for their loyal, regular guests.nShout-out to Naomi at the BarnI want to specifically mention a staff member who elevates the hotel's service: Naomi at the bar. This is only the second time I've been served by them, and their commitment to excellent hospitality is exceptional. Naomi is incredibly bubbly and professional, yet genuinely approachable and welcoming. They make you feel like a valued guest, which is crucial for someone who spends so much time on the road. Management should certainly recognise Naomi for the excellent, natural customer service they provide.nOverall, aside from the missing view this time, my stay was up to the usual reliable standard, significantly improved by the excellent new room design. I look forward to my next visit.
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