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Hilton Newcastle Gateshead

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Reviews, get directions and contact details for Hilton Newcastle Gateshead

Hilton Newcastle Gateshead

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Address: Bottle Bank, Gateshead NE8 2AR, UK
Phone: 0191 490 9700
[email protected]
State: Tyne and Wear
Zip Code: NE8 2AR

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Reviews
An amazing hotel, we have had a fabulous time! The rooms were clean and spacious the lady at the front desk moved us to a room with a view!, they also left us a little welcome gift. The hotel itself is well kept and gorgeous with a pretty water feature in the lobby.nnThe buffet breakfast was to die for, with omelettes to order and fresh hot food.nAll of the staff we encountered were some of the most lovely I've seen.nnIt is situated in the city centre with lots to do all around for both families and solo travellers.nnI really do reccommend this hotel, and we will definitely be coming back with more family!
I don’t normally write reviews but 100% will not be back here no where near the standard it used to be feel a bit upset as we got gifted a hotel gift from our wedding and chose to stay here and feel like it was a waste of money £202 a night. Some of the staff were very rude didn’t have that warm welcoming feeling the man on the pool reception was particularly rude. The food was very basic a steak at £30 and it was the most chewiest one I have ever tasted. The pool was freezing cold and the changing rooms were dirty I wrapped my kids in towels and took them back to the room as you could see the mud prints on the floor of the changing rooms. The room was ok nothing special but it worked for me my husband and 2 kids the bath was unclean with a build up of limescale the handrail still had sweat off the previous guests I always strip beds for the housekeepers as a thank you but when stripping there was blood on the mattress protector. The breakfast was very poor cold dryed food flys on the bread for £202 I would expect more not this standard.
Great location. As diamond member usually get nice upgrade. Lovely lounge great view into city. Good quality breakfast & good service. Handy having car park & benefit of swimming pool as well. Still haven't been in pool though stayed many times. I enjoy coming here & find it a good value hilton hotel
Rooms are very nice.nService was good on arrival and departure.nFood was poor, and one of the staff was so disinterested in her job she could barely grunt at you. Another member of staff was very nice and friendly and clearly understood customer service
I would like to commend Berlinda, the receptionist, for her outstanding professionalism and exceptional customer service. From the moment I arrived, she was warm, welcoming, and attentive. Berlinda handled every interaction with a positive attitude, answered questions clearly, and ensured that everything ran smoothly. Her friendly demeanor and willingness to help made the experience pleasant and stress-free. She is a true asset to the team, and her dedication to providing excellent service is greatly appreciated.
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