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Grosvenor House, A JW Marriott Hotel

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Grosvenor House, A JW Marriott Hotel

About

Experience true luxury at Grosvenor House, A JW Marriott Hotel. Travelers looking for exceptional 5-star hotels in Mayfair London, England find unparalleled accommodations at our world-famous, historic hotel on Park Lane near Oxford Street and Hyde Park.

Story

Discover true 5-star luxury accommodations at Grosvenor House, A JW Marriott Hotel. Our historic Park Lane Hotel in London, England sits in a superior setting in the vibrant Mayfair District, offering unparalleled access to a range of top destinations including Hyde Park, Oxford Street, Buckingham Palace and the London Eye.

Address: 86-90 Park Lane , London W1K 7TN, XGL, GB
Phone: 020 7499 6363
State: XGL
City: London
Zip Code: W1K 7TN

opening times

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

Update Info

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Reviews
Wow, what an incredible stay we had at The Grovesner! From the moment we checked in, everything was amazing. Sofia and Hollie went above and beyond to make our visit truly special – thank you both for your outstanding service! The food was exceptional, and the live pianist added such a lovely touch to the atmosphere. Our room was stunning, especially with the complimentary upgrade – such a thoughtful gesture! To top it all off, having a bottle of champagne delivered to our room as we prepared for our awards ceremony was the perfect surprise. We are so grateful for the care and attention we received. Sofia and Hollie, you made our stay unforgettable. Thank you again for everything! Best wishes, Bessie & Paula
Pros: The property is large and historic, offering plenty for kids to explore. The hotel steakhouse includes an outdoor smoking terrace for guests. Location is great, your walking distance from the gas station grocery. And all the shopping and dining areas you could wish for. Taxis are almost always available. Cons: DND sign was not respected by staff. Some suites have poor layouts. The concierge service is unreliable. Check-in/out is outdated, requiring reception visits and resulting in long wait times. Room keys were deactivated before checkout, which was inconvenient. Some steakhouse staff exhibited pretentious behavior, which detracted from the experience. Rooms: Meh. Terrible value for money. Safety: Security of the hotel's perimeter and entrances is inadequate. Individuals were seen climbing over barriers into the premises, posing safety risks. These situations were not handled proactively, leaving hotel staff to manage them. Food & drinks: The club lounge breakfast is terrible. Scrambled eggs are served "mushy wet"
The doormen were fantastic! Most other staff were never available to talk to us including the concierge. We were supposed to be upgraded due to our status and they did not have any rooms available. Our room was very dated with a musty smell in the bathroom. Our toilet clogged and overflowed which made it impossible to use the toilet in the room. Clearly they have had issues with the toilet before since the tile all around it was cut and replaced, but not in a good way. They had towel warmers which were a plus! One other nice thing in the king room we were in was that it had two closets with lots of hangers. Sadly the bed felt old and we rolled into the middle. The lobby is gorgeous, but the room we were in was in severe need of an update. For the high price we paid it was not worth it. We stay at Marriott properties all over the world and this property leaves much to be desired.
Just came back from a family trip with my family that includes three young daughters ages 5,7, and 9. We had a fabulous time. Everything was amazing. Some of the reviews I read online had me worried that the hotel was not children friendly but that couldn’t be further from the truth. Others were there with their children as well. My Marriott Loyalty went a long way as well. The entire staff was very attentive to our needs, very accommodating, extremely friendly, really everything was top-notch. Thank you Anna for the goody bag came in handy!
Wow what an afternoon tea treat! We were warmly welcomed to the Park Room to the sound of a quintessential pianist playing. The service was very attentive but never over imposing our waiter Saiful was great at explaining the menu, making wonderful recommendations and was such a friendly host. The afternoon tea itself was the flower fair theme and everything lived up the magical beauty of it. Before the main event we were served a sorbet to cleanse the pallet and two open sandwiches! The actual afternoon tea was served beautifully. The sandwiches were lovely, only criticism would be a little light on the filling, the scones were freshly baked to perfection and dare I say the best I’ve had in my life! And the pastries were as beautiful as they looked. I did have to question if they were to share because despite there being 2 of us we only got one of each pastry it was more than enough as was very rich and tasty. Our server very kindly gave us some extra pastries to take home as I said my daughter would have loved them! This was such a lovely touch and completely unexpected. All in all we were blown away by it - would highly recommend it to any afternoon tea lover!
Just stayed at the JW Marriott on Grosvenor Road, and it was pretty awesome! The hotel has this super fancy vibe, which made it feel really special. The lobby is stunning, and the staff were super nice and welcoming. The room was really nice, too. It was clean, modern, and had a really comfy bed. Plus, the view from the window was amazing! The bathroom was also pretty cool, with fancy toiletries and a big shower. One thing I really liked was the breakfast. There were so many options, from fresh fruit to pancakes, and everything tasted great. The only downside was that it was a bit expensive, but I guess that’s expected at a place like this. The location was also a big plus. It’s close to everything, so it was easy to get around and explore the city. Overall, I’d give it 4 stars. It was a great stay, but the price is a little high. Still, I’d totally recommend it if you’re looking for somewhere fancy to stay in London!
Didn't stay at the hotel but attended an event here at the ballroom. Run really well considering the event had 1,300 guests and all the food was served within a 45 minute window. The staff were great with food allergies too. Facilities were clean and well maintained.Service: 5/5
Great location, large rooms, impeccable clean, service team is very attentive. Great experience spending 5 days here. Highly recommend the club access rooms. We used it for breakfast daily as well as getting tea or snacks during the day. Rooms: Large comfortable rooms, big showers. Compared to most high end British hotels this is a good value for the price. Housekeeping is very thoughtful and thorough.
Our stay at the JW Marriott London was outstanding. From the moment we arrived, the professionalism and efficiency of the staff were impressive. A special thanks to Jessica, the Assistant Front Office Manager, who made us feel warmly welcomed at check-in, and to Herlyn at the lobby restaurant, whose exceptional service and attention to detail made our dining experience unforgettable. Everything was impeccably clean and well-maintained. We had a wonderful stay and eagerly look forward to returning. Highly recommended!
Friendly staff. Specious room. House keeping service is exceptional, they clean and tidy the room and its beds twice a day. Has many lobbies and restaurants. Don’t miss the Piano player in the main lobby. Executive lounge is one of the best that I have visited before. I have been here 25+ years ago and the hotel has changed totally to the best.
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