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Premier Inn London Southgate hotel

  1. London
  2. London Hotel

Reviews, get directions and contact details for Premier Inn London Southgate hotel

Premier Inn London Southgate hotel
Warmly decorated rooms in a laid-back hotel offering a restaurant, plus free breakfast.
Address: John Bradshaw Rd, London N14 6BN, UK
Phone: 0333 234 6538
State: Greater London
City: London
Zip Code: N14 6BN

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Reviews
Probably the best Premier Inn is the Southgate. Hotel room was very clean and comfortable with well working air condition. Service has been excellent during our 3 nights stay. Specially, Foyaj has gone an extra mile by providing fresh bed sheets and blankets even as late as mid night.
We've stayed here several times and it's been perfect every time.nFood has been better than expected for breakfast and evening meals. Quiet location within a couple of minutes of Southgate station and 30 mins tube to central London 45 minutes to The Royal Albert Hall.
Stay here regularly to visit family. Good Premier Inn. Quiet so good sleep can't say same for a local airbnb Not enough staff here but the staff here do their absolute best. Laylee in particular goes above and beyond to care for the guests.
Total Disappointment and Incompetent ManagementnnReservation Number: BHJ337130nnI was expecting a pleasant and smooth stay when I booked at your hotel, but what I experienced was a series of disasters that reflect inadequate management and a total lack of respect for guests.nnFirst off, the room assigned to me was blatantly inappropriate: a disabled room I had not requested at all. This basic mistake was the first signal in a series of failures that ruined my stay. Not only was the bed unsuitable, but the absence of the promised sofa bed further worsened the situation.nnMy request to change rooms was met with pathetic excuses and unfounded justifications by a clearly unprepared receptionist to handle standard customer service situations. The receptionist blamed me of having booked a disabled room, which was false as I’ve showed him the email saying that the booking was for a triple room instead.nnThe inability to solve such a basic issue only highlights the incompetence and lack of professionalism in your management. The passing of responsibility to the next shift, which ended with a further demonstration of helplessness, is unacceptable in any hospitality industry.nnTo add insult to injury, returning to a poorly prepared room, with towels provided for a single person, was the cherry on top of an already bitter cake of negligence and lack of care.nnIt is clear that your hotel has serious issues maintaining the most basic standards of hospitality and customer care. This experience has been a glaring example of how not to run a hotel and treat guests. My recommendation to other travelers is to avoid this establishment if they seek a pleasant and stress-free stay.nnGiven the multitude of issues and the significant impact they had on the quality of my stay, I am requesting a full refund. It is only fair that customers receive compensation when the service provided is so far below acceptable standards.nnI expect this review to serve as a wake-up call for your management. You should be ashamed of the level of service provided and take immediate measures to ensure no other guest has to endure a similar experience
I didn't stay here as a guest but I came here for breakfast, advised by a family member. The food was nice and hot, the chef Laszlo was nice and helpful. Customer service from laylee was great. I would come back again.
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Premier Inn London Southgate hotel map

Directions to Premier Inn London Southgate hotel with public transportation

The Bournebournside Crescent 100 meters
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Southgate Underground Station 140 meters
Piccadilly
Southgate 170 meters
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W9
Southgate College 170 meters
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Southgate Police Station 420 meters
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