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Park Plaza London Riverbank

  1. London
  2. London Hotel

Reviews, get directions and contact details for Park Plaza London Riverbank

Park Plaza London Riverbank
Modern rooms and suites in a refined lodging offering an Asian/South American restaurant with a bar.
Address: 18 Albert Embankment, London SE1 7TJ, UK
Phone: 0333 400 6122
State: Greater London
City: London
Zip Code: SE1 7TJ

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Reviews
I stayed in this hotel for 2 nights as a birthday surprise for my partner. I was in contact with Natalij from this hotel for a month before near enough everyday and from start to finish they have been outstanding, the service has been amazing, helping me make this special for my partner. They decorated my room for my partners birthday surprise & she was absolutely over the moon with the result & so was I, It was perfect. I booked the riverbank hotel view room it was beautiful and made the stay even more special. The location was great, it was a walkable distance to the main tourist attractions and all the food markets, pubs & restaurants.nBreakfast was a good start to the day with a decent variety of food. All the staff were friendly & helpful, very pleased with my stay & so was my partner, we will definitely be visiting again.nnHowever I have to be honest or this wouldn’t be a honest review, only fault I had was we ordered room service at in the evening at around 9:30 room service and food is 24 hours because we didn’t want to go out & get food, the food looked really good & there was a decent variety to choose from, however the food was cold when delivered which we cannot understand why, this may have been a one time incident so we don’t want to put this hotel down because of it, as overall it was outstanding.nnThank you,nAlfie
Great restaurant and fantastic service. The food is great and staff are lovely however the hotel side is disappointing. I stayed here for my anniversary and I’m thankful to Annelke who was lovely on the reception team on check in.nnI was looking forward to the spa and swimming. However I was extremely disappointed with the lack of service. Despite requesting slippers and robes multiple times, they were never provided. What made it worse was seeing other guests receive these items without any issue.nnI was informed by the reception team guest services and concierge when I called that these are not provided following a new policy. I was not aware of this otherwise I would have come prepared. I even offered to pay for these and I was recommended to go down to the local grocery store who would not have these items in stock.nnUpon checkout I was informed these items are provided but it was too late and I had to walk down to the swimming pool area in boots and a coat and after swimming it’s not ideal to wear these. This lack of responsiveness and attention to guest needs really detracted from what should have been a pleasant stay. Not the level of service I expected and payed for. Highly disappointed and ruined the special weekend we had planned.
Stayed here multiple times. Hotel & rooms are a very nice place to be, comfortable with all amenities available. Staff is very friendly, going above and beyond to make stay memorable. Location is walking distance from Big Ben and Vauxhall station, giving excellent connectivity to the airport & city.
My stay was delightful! Friendly smiles welcomed me to check in. Eager and friendly staff helped me to resolve my suitcase issue! I must mention a person who initiated this process was Arsenal- he called on call staff engineer to help us! The problem was resolved and I left a happy customer! Thanks very much for making us comfortable and welcome . For going beyond the scope of your schedule practice to make sure we are well accommodated !nComing back to stay this Saturday !nGreat location with a great view from the lounge!
An experienced ruined by horrific customer service. Room next to lift so impossible to sleep, heating not working and no shower gel. Moving rooms should be seamless especially at 11pm but it was a 40min battle. In the morning Sophie the manager could have smooth things over but chose a hostile approach. Nice hotel in need of some serious customer service training.
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Park Plaza London Riverbank map

Directions to Park Plaza London Riverbank with public transportation

Salamanca Street 70 meters
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Tinworth Street 130 meters
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360
77
Lambeth Bridge (SE1) 180 meters
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77
Millbank Pier 240 meters
RB1
RB2
RB6
Tyers Street 310 meters
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