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Park Plaza London Riverbank

  1. London
  2. London Hotel

Reviews, get directions and contact details for Park Plaza London Riverbank

Park Plaza London Riverbank
Modern rooms and suites in a refined lodging offering an Asian/South American restaurant with a bar.
Address: 18 Albert Embankment, London SE1 7TJ, UK
Phone: 0333 400 6122
State: Greater London
City: London
Zip Code: SE1 7TJ

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Reviews
Great restaurant and fantastic service. The food is great and staff are lovely however the hotel side is disappointing. I stayed here for my anniversary and I’m thankful to Annelke who was lovely on the reception team on check in.nnI was looking forward to the spa and swimming. However I was extremely disappointed with the lack of service. Despite requesting slippers and robes multiple times, they were never provided. What made it worse was seeing other guests receive these items without any issue.nnI was informed by the reception team guest services and concierge when I called that these are not provided following a new policy. I was not aware of this otherwise I would have come prepared. I even offered to pay for these and I was recommended to go down to the local grocery store who would not have these items in stock.nnUpon checkout I was informed these items are provided but it was too late and I had to walk down to the swimming pool area in boots and a coat and after swimming it’s not ideal to wear these. This lack of responsiveness and attention to guest needs really detracted from what should have been a pleasant stay. Not the level of service I expected and payed for. Highly disappointed and ruined the special weekend we had planned.
My stay was delightful! Friendly smiles welcomed me to check in. Eager and friendly staff helped me to resolve my suitcase issue! I must mention a person who initiated this process was Arsenal- he called on call staff engineer to help us! The problem was resolved and I left a happy customer! Thanks very much for making us comfortable and welcome . For going beyond the scope of your schedule practice to make sure we are well accommodated !nComing back to stay this Saturday !nGreat location with a great view from the lounge!
We stayed there for the first time over the weekend and the location of the hotel was perfect. We were staying the night for my friends birthday and Hassan at the reception was checking us in and was very helpful. He suggested places we could go for dinner as it was our first time in London. He even upgraded our room because is was my friends birthday and we were very grateful. The room and the view was amazing and definitely coming back here again.
I recently stayed at the Park Plaza Riverbank and had a mixed experience. While the hotel staff, particularly Taras at the reception, provided exceptional service, going above and beyond by upgrading our room, there were some drawbacks as well.nnThe shuttle service offered is decent but could improve, as I found the pricing to be a bit high for the convenience provided. Housekeeping was another area that fell short, as our room wasn't as clean as I would have liked, earning only a 5/10 in that regard.nnOn the positive side, the service throughout the hotel was consistently good, and I thoroughly enjoyed the spa pool and sauna—they were truly amazing. The location is also quite favorable, rating an 8/10 for its accessibility to key attractions. Overall, while there were some issues, the friendly staff and excellent amenities made our stay enjoyable.
Location is great. Very near the tube station. This hotel looked so luxurious at first glance. Coming into the foyer, there were so many staff trying to help you out because the hotel is massive and there are usually so many functions on at the same time. The meeting rooms are on the ground floor and in the basement. The breakfast was chaotic to start with as so many people and not enough space with no directions as to where things were. Once you finally got to seat down, the food was delicious. The rooms were great, all remotely controlled by the pads beside the bed. The bathroom was the let down for me as there was terrible smell coming from the drains. There's a nice view of the river Thames and the house of parliament depending on the room you get but also where you are seated at the restaurant. All in all, real luxurious hotel and I would stay here again.
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Park Plaza London Riverbank map

Directions to Park Plaza London Riverbank with public transportation

Salamanca Street 70 meters
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Tinworth Street 130 meters
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360
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Lambeth Bridge (SE1) 180 meters
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Millbank Pier 240 meters
RB1
RB2
RB6
Tyers Street 310 meters
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