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The Chelsea Harbour Hotel & Spa

  1. London
  2. London Hotel

Reviews, get directions and contact details for The Chelsea Harbour Hotel & Spa

The Chelsea Harbour Hotel & Spa
Elegant suites with free Wi-Fi, plus a spa, an indoor pool and harbour-view dining.
Address: Chelsea Harbour Dr, London SW10 0XG, UK
Phone: 020 7823 3000
State: Greater London
City: London
Zip Code: SW10 0XG

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Reviews
I have stayed at Chelsea Harbour Hotel many times more than 10. It is down a quiet street off Kings Road. The hotel overlooks the Chelsea Harbour with very nice rooms. Most rooms are mini-suites with two separate rooms. I’ve stayed in their basic two room suites up to their Kings Suite, be certain to look at it for a special occasion.nnThe hotel has valet parking, but there is also parking under the adjacent Design Centre for £50 per day.nnThe Imperial Wharf overground rail is a 4 to 5 minute walk out the front of the hotel and around the Design Centre. For river based fun, try the Uber Boat/Thames Clipper which stops every 20 minutes on the pier at the hotel. The boat trip is a must for tourists and visitors to London. Finally you can catch the C3 bus along side the design center which will drop you at the Earls Court tube station. Alternatively you can walk to Kings Road and catch number 11 or 22 buses to the center.nnFinally be certain to visit the Lots Road Pub about 100 yards north of the hotel. I’ve been going there every trip for years. Good food, good beer, and a friendly crowd.
I have stayed at this place when it was running under different company and it was extremely joyful. however when I have stayed there last time, experience I have had absolutely mind blowing low class, unprofessional, unwelcome, no understanding, absolutely 0 I mean 0 customer service. when you make mistake , you must own that mistake. you must do all and make sure your guest is completely satisfied with staying at that hotel. but if operation runs by untrained ppl this is the result you will get. I was out all evening. I was back at my room after 1 AM. all I want was lay in bath after going through massive break up with my ex wife. it was completely soul destroying day. and bath tub was full of hair. room was like never been touched for days. as tips as I was, I have waited 45 mins someone to arrive. as I was going to check out at 8 am, night managers suggests , as I was with my towel on, change room at 2 am in the morning. I have like 6 hours to leave hotel and all I want was chilled a few hours and take out sadness & stress from my body by laying in bath. I just got rinse off and crushed on bed and left a few hours later. I have file a complaint to hotel manager which I couldn't reach him. their offer was upgrade on my room next booking. nothing else. I have started crossed contaminated room. as you will see on pics. hospitality requires %100 cleaning specially on hotel rooms. not a single hair can not be around. hotel needs better management, better personality, better HOTEL GENERAL MANAGER. IF YOU DONT KNOW HOW TO RUN HOTEL, I CAN TEACH YOU. SHAME ON YOU.
Had a really nice stay, the room was very clean, fresh towels, smelt good, comfy bed, AC was a life saver in the heat. Can’t fault the rooms at all.nnThe staff were friendly, helpful, kind, amazing customer service as well. I have to say a massive thank you to Mohit, made me feel like a VIP. Went above and beyond for me and deserves a pay rise. Also Rakesh, such a nice friendly bloke, great personable service. Clautair was a friendly welcoming face on the front door as well. What a personable guy. Moses was great as well!nnOnly down side is the price of food, £20 for 2 portions of french fries that we had delivered by room service. It is way too expensive. Apart from that minor thing that won’t affect a lot of people, I would highly recommend this hotel.
When I entered my dark, dated room, a Millennium Hotels video was playing on the TV that said 'Morden comfort meets timeless care' with a ''Premium experience'.nnUnfortunately, this hotel is neither of those. It is dated, and scruffy.nnThe Millennium website says 'Experience our 5-star luxury hotel in one of London's most prestigious areas'.nnI can tell you now that this is far from a 5-star hotel. It is more like a 3.5 star.nnThe rooms are clean but feel old and dark.nnThe gym/spa area is terrible so don't go there thinking you'll get a luxury spa experience because it's just a poor hotel gym and pool area. The steam room, I could touch both sides. There's enough room for 2 people. I'm can't comment on the spa treatments.nnLike many hotels, the reception, foyer and restaurants look fine, because they are the main customer facing areas, but the rest just looks like it lacks care with damaged walls, wallpaper peeling in areas, and dated decor. It honestly looks like it hasn't been redecorated for years.nnI nearly paid £500 for a Chelsea Harbour View but ended up getting a concrete roof view. Probably the cheapest room because I booked through Secret Escapes for £300.nnThe Anchor restaurant is nice but nothing special. The evening food was pretty average. £45 for a poor piece of steak with a large amount of fat on it is very expensive.nnThe positives:nn- The breakfast was very good. There is a buffet and menu to order from.n- Staff are very polite.n- The location is nice. I wouldn't say idyllic because it is surrounded by some ugly, dated concrete buildings.
I went for dinner with a friend and honestly had such a good time. The food was great, but the service is what really made the night. Giselda was an absolute star super nice, really attentive, and just made everything feel special.nAnd the sticky toffee pudding… unreal. Like, genuinely one of those desserts you keep thinking about.nOverall, just a proper lovely evening.
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The Chelsea Harbour Hotel & Spa map

Directions to The Chelsea Harbour Hotel & Spa with public transportation

Imperial Wharf Station 90 meters
C3
Imperial Whf Stn Chelsea Hrbr 120 meters
306
C3
Imperial Wharf 130 meters
Mildmay
Southern
Imperial Road 240 meters
C3
Chelsea Harbour Pier 270 meters
RB2
RB6

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