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Holiday Inn Express London - Wandsworth, an IHG Hotel

  1. London
  2. London Hotel

Reviews, get directions and contact details for Holiday Inn Express London - Wandsworth, an IHG Hotel

Holiday Inn Express London - Wandsworth, an IHG Hotel
Contemporary budget hotel with complimentary Wi-Fi and breakfast, plus a snack bar.
Address: Riverside West, Smugglers Way, London SW18 1EG, UK
Phone: 0371 902 1546
State: Greater London
City: London
Zip Code: SW18 1EG

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Reviews
This is the worst IHG hotel that I have ever stayed in. However it is confusingly bad.nI will start off positively, it's bad location is its best feature. It has a car park so I suggest you drive here as getting into central London is a bit annoying. There is a nice walk along the river here though if the weather is nice. Also it is next to a BP petrol station With an M&S food place a McDonald's is close and there is a great pub the ship very close.nThe manager was nice when he had to refund me because the completely useless person who checked me in made a mistake. However the place is just not good enough to be an IHG brand hotel. The room I stayed in was old, dated and broken. The air conditioning wasn't broken but the temperature is centrally controlled. There are only 4 plug points on the opposite side of the room to the bed. The single USB socket didn't work. The toilet was cracked. The water in the shower was all over the place. They can't work out if the ground floor was floor 1 or ground. Honestly it took me a while to work that one out. Please don't stay here unless you really have to.
The provided room fan is essential, I don't know why but woke up with my lungs feeling like I've inhaled the dust bin from a vacuum. So keep that fan on.nBest Breaky I've had from one of these types of hotels, and staff, they were lovely
What an utter disappointment from such big brand name. The staff is missing basic room pre-inspection before assigning rooms to the guests.nnI was assigned a room in which the AC was not working. I was too tired that I didn’t check the AC at the time I checked-in. However, after a couple of hours I called reception to report that AC isn’t working in the room. I was told that they will reset it. After waiting for long i called again at reception and was told the same that it is being reset.nnFinally I went to the reception instead of calling and the person at the reception who chatted with me will update the name here after checking tomorrow was so impolite and rude in behaviour with me and told me that nothing can be done as there are fully booked. First of all YOU ARE MISSING BASIC INSPECTION OF THE ROOM AND THEN YOU ARE BEING RUDE WITH GUESTS. YOU HAD NO RIGHT TO DO THAT.nnThe hotel operations manager need to teach their room inspection staff to check rooms properly as well as their reception to behave properly and listen to concerns of the guests.nnNeed a major overhaul in service. Avoid at all costs.
Stayed here for 2 nights while on a short trip to London. The desk staff were really nice and as we got in very late the first night, we had to buzz the door to get in. A couple barged in Infront of me. I was happy to see that the gentleman on the desk that evening saw what had happened and insisted on serving our check-in first making them wait as they were so rude.nWhen we asked for directions we got great insight as to the best way to get to our destination that day and they even pointed us in the direction of the train station.nI would stay here again despite the cold breakfast.
Both myself, partner and our dogs stayed here on Saturday 6th April. We cannot fault this hotel, the rooms were clean, nice comfortable beds and the breakfast was delicious. But it was the staff that really made our experience, on arrival the gentleman that checked us in was so welcoming and very attentive. All of the staff were brilliant and kind. But there were three members of staff that really stood out, making our experience memorable“the dog lovers”. We just want to say a massive thank you to you guys again, for your 5 star service!nnWe look forward to coming back!
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Holiday Inn Express London - Wandsworth, an IHG Hotel map

Directions to Holiday Inn Express London - Wandsworth, an IHG Hotel with public transportation

Wandsworth Town 130 meters
South Western Railway
Swandon Way 140 meters
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Wandsworth Town 150 meters
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Bridgend Road 230 meters
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Tonsley Street 310 meters
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