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Victoria Coach Station

  1. London
  2. Greater London Transit Station

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Victoria Coach Station
Address: London SW1W, UK
State: Greater London
City: London

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Reviews
Very helpful staff. However - as most other reviewers have pointed out the restrooms are in horrible condition - I was afraid I might catch something there - No soap - fixtures in bad condition - Why can’t this be improved?
This place is a biohazard. Couldn't sit down because the seats were so horrendously filthy, covered in years of grime, sludge and filth. Couldn't stand in one place because of all the pigeons flying to and fro I've a phobia The place needs a complete overhaul at this point, when was the last time it was DEEP CLEANED?!nnThe toilets absolutely REEK. I haven't found the courage to ever step inside - my condolences to anyone who has desperately needed the loo and has had to use them. Smells like E.coli, gastroenteritis and liver damage.
Be careful with your own belongings, specially in waiting area.nStation need to hire more staff and security guards.nThey should provide more sitting chairs and services to the customers.nFew Staff is very helpful, When specifically Coaches are getting delayed due to any kind of issues.
Been here once before but I didn't wait long so never got to truly experience this station in full.nnBut, oh my god this place was a living nightmare.... aside from the dingy smelly atmosphere and the birds sleeping in the Starbucks defacating on the tables, well that can't be helped I guess.nnIf you have never been here before, I will tell you that theres two separate parts to the station. I am here basically at midnight to 1am. One half was not in use but there was a Starbucks there so I went there to wait with many others who were the platforms 9 and 10 have NO seating areas available. About 20 minutes later, someone in their wisdom decides, even with a lot of people waiting in this Starbucks, to shut off access to the first half of the station. This left me confused, but I had an hour to wait so I thought not much of it. Anyway, I observed as people decided to walk into the first half through the side entry doors to the coaches and staff simply told them they werent supposed to enter that way. So they were deterring people and asking people with their piles of luggage to go all the way round to enter back in again, despite being able to simply unlock the doors and let them in. I luckily slid myself into an open door after avoiding the heckles from a homeless man sitting by the coach exit and then a staff told me off for doing so???nnHow lovely to be treated like a piece of crap citizen!!!nnAbsolute jobs worthnnThen I went to my lovely platform with no seats to sit on the floor only to be told to move it rather unpolitely by the cleaner so he could clear up an extra square foot of floor.nnToilets were also disgusting, but I never expected more than that.nnThe station could potentially have a nice feel with some redecorating and I like the way it was built but its run awfully, at least from when I was there.
Horrible Service and Experience at Victoria Coach StationnnToday was incredibly stressful. Our bus from Edinburgh arrived in London an hour late, and I needed to catch a connection to Swindon. I deliberately avoided booking a direct ticket to allow for flexibility—according to the schedule, I would’ve had to wait 1.5 hours at the station for the next bus.nnOnce at Victoria Coach Station, I couldn’t find any information about buses to Swindon. The large departure board showed nothing. I ran from screen to screen, scanning all the destinations—none listed Swindon. Not a single staff member was around to help. Desperate, I approached a cleaning staff member, who directed me to a man at a nearby desk.nnI asked him where I could find a bus to Swindon. His only advice: “You need to buy a ticket at the ticket office.” So I rushed there—only 7 minutes left until departure. At the ticket office, I was told to use a ticket terminal.nnUnder intense stress, I tried to navigate the touchscreen, which ended up showing a fare that was double the normal price. Hands shaking, I opened the app to buy a ticket there instead. It showed a lower fare, so I purchased it—but then the app froze. The confirmation email didn’t come through.nnWith just 4 minutes left, I ran back to the desk and asked, “Where is the FlixBus to Swindon?” One of the men told me to “go check the FlixBus board”—offering no real help. Another finally told my friend it was platform 17. We rushed there—only to find the actual departure was from platform 18. There were no signs, no announcements, and no indication a bus to Swindon was leaving from there. The bus ended up being 10 minutes late.nnThis station is pure chaos. Zero organization, no helpful staff, and no clear signage. It’s no place for someone unfamiliar with the system—or anyone in a hurry. Absolutely awful experience.
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