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Vesta Road Surgery

  1. London
  2. London Gp

Reviews, get directions and contact details for Vesta Road Surgery

Address: 58 Vesta Road Brockley , London SE4 2NH, XGL, GB
Phone: 020 7639 0654
State: XGL
City: London
Zip Code: SE4 2NH

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related searches: queens road surgery, doctors online, gp online, gp near me, patient, vesta rd, medical records online, newton doctors surgery
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Reviews
This surgery used be good. I have been registered 10+ years. I had a privately paid hearing test with clear results for a referral to a specialist. All of which have been sent to the surgery. 1 week for a telephone appointment just to be referred. You have to watch your phone for two hours for the call window. I popped out the room for a few minutes and missed the call. I called back and cannot get an appointment for two weeks. [UPDATE] 2 weeks later I had my appointment and the doctor said that he had not been sent the paperwork by the receptionist. So, that was a completely waste of time. The male receptionist was very unhelpful and had a really poor attitude. With little faith in this person, I booked another appointment for the third time. All this, and I just need a referral. The female receptionist is very nice and friendly. The male receptionist is just terrible and their system needs improvement. RESULT I will be changing my GP. Do NOT register here.
Very helpful receptionists, nice nurses. Haven't met a doctor yet but at least you can get through on the phone and get an appointment within the next few weeks which was impossible at my old GP's! They're all under time pressure but they do their best I think.
As another reviewer mentioned, there really should be an investigation into this GP practice, they are negligent, unfriendly, unhelpful, and clueless. If you value your health, find another GP. I also would give this zero stars if I could. The reception staff have zero training and seem constantly confused about their own jobs, how the their systems work, or how to proactively work to solve a problem of their own cause. It's extremely frustrating. The nurses are rude, and don't listen. They don't seem to be able to read patients notes, it's like they're stuck on a repeating script instead of independent thought and actually helping with medical conditions. I've never even seen a GP because for some reason they're still sticking to covid rules and doing telephone calls which don't help at all. The GPs I've spoken to on the phone don't seem to be up to date with what's actually happening in medicine and, I really do think it needs to be investigated by some sort of ombudsman. If it was a school, it would be in special measures. These reviews aren't even read by the NHS so it probably won't make a difference but my only advice is to find somewhere else.
There should be a formal review of this practice. It is a disgrace if they're receiving NHS taxpayer money for a complete lack of service. Receptionists will put you on hold to order their lunch she forgot to put me on mute - the doctor will be too lazy to submit forms to 'real' NHS doctors so you can be taken care of. Lazy and incompetent don't quite cut it. If you haven't joined - don't. If you have - leave before you are in need of medical help.
Receptionists are quite helpful however the main doctor whose surgery it is is the complete opposite. I have changed my doctor over for this purpose but as there are no appointments have had no choice but to take an appointment with him. First time waiting over 40mins and not one person went into the room. I was so sure he had forgotten about the appointment and made his way through the back door. This was my first appointment at the surgery. Fast forward to today. My 4year old had an appointment of which I was 3mins past the appointment time. I was sat in there for over 50 minutes. Watching people go in and out of the room whose appointment was after mine. The correct thing to do would be to say I am unable to fit you in today or to call me in for the remaining 7-12 mins of my appointment. Leaving me outside to wait with a child who is drowsy not knowing what the concern was as I’m not a doctor myself is beyond me. Absolutely ridiculous experience. Best option is to go to a pharmacist for an opinion at this rate. Appalling. More than 3 people had issues about being seen while I sat their so it’s safe to say it wasn’t just my personal experience.
This GP used to be really good, the receptionist there was awesome. I don't whats going on nowadays, I've been ringing the surgery for 4 days and they refuse to answer the phone. Once I let it ring for 18 mins, I mean come on this is ridiculous to say the least.
I would give 0 starts if I could as this is seriously the worst GP practice ever. Do yourself a favour and choose another GP even if this is the closest one you have from home. Even the most basic medical help, like be visited in person when you are in pain, will turn into a long nightmare and they won't visit you in the end. My boyfriend had a sever back pain that made him unable to go to work and wanted to be visited in person, then have some CT scans or exams prescribed. The answer was "We can't visit you in person sorry, try to look for some back pain relief exercises on google.", I'm not kidding. If this is the level of the health system in the UK, this is really alarming and concerning. I'm going to chance my GP now, hopefully I'll be more lucky with the next one.
This GP practice has taken a substantial decline In all areas. They no longer seem to care or have any value in its patience or practices. You can wait a lifetime for an appointment even for me with a acute health issue. When you call for medication or a blood test/scan results ; they either can’t find them or act completely confused as if you’ve called them for pizza. Today was my last straw! I ordered repeat medication ; Mid week last week. I waited A few days and then went In to collect it from the pharmacy . To my disbelieve they said they never received any request for my medication from the GP; so I called up the GP to ask them what has gone wrong and the male receptionist told me that they forgot to send it in as there platform wasn’t working , and I should come and pick up the prescription. One hour later I arrived at the practice to pick up the prescription that they should’ve sent off five days ago and to my dismay they couldn’t find it. What annoyed me the most is that they were looking underneath the kettle, under a box ,on top of the fridge & by the phones just for one prescription that correct me if I’m wrong ;should be in a safe place?! They wasted my petrol and my time and even laughed when I sarcastically commented that the prescription grew legs within the hour. I have now come back from there this morning for them to tell me the prescription I was looking everywhere for the day prior had not even been written up and that I should make the third trip yet again to come and pick it up later. Ridiculous! This is not the first time and will probably not be the last . Close this practice down please , they are drowning in here and can’t mange the Simplest of tasks. I’m simply over it. I would advise everyone change GP from now.
The worst GP practice ever! My son, who is 3,5 years old, hasn’t been able to see the GP for the last 3 years! Absolutely disgrace. You can’t get hold of anyone for hours and once you do, they tell you that you should go to A&E because they can’t see you in person. So the GP in the hospital can, but the one you’re registered to can’t. Not sure why they even get paid. Every patient get the right to be seen by their GP, that’s why they get paid by people’s taxes. I can’t describe the disappointment and frustration I’ve experienced as a parent! For 3 years your GP can’t make the time to see your child. Not to mention the telephone consultation I’ve been promised and that never happened!
Wait for a telephone appointment is 2 weeks. Then another 2 to see dr. Nurse, Jacqueline is so rude and unhelpful. Can tell she doesn’t want to be there. On the plus reception staff and friendly
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Vesta Road Surgery map

Directions to Vesta Road Surgery with public transportation

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