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SLM Vauxhall Tunbridge Wells

  1. Tunbridge Wells
  2. Tonbridge Car Dealer

Reviews, get directions and contact details for SLM Vauxhall Tunbridge Wells

SLM Vauxhall Tunbridge Wells
Address: Dowding Way, Tunbridge Wells TN2 3UY, UK
Phone: 01892 629321
State: Kent
City: Tunbridge Wells
Zip Code: TN2 3UY

opening times

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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related searches: vauxhall mokka, slm vauxhall offers, autotrader, sussex used cars
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Reviews
For me personally I cannot praise SLM Tunbridge Wells enough. I find them attentive, courteous and polite. Kept me informed, phone calls to me asking permission for certain items during a service, managed the safety recall repair. When I went to collect my car they had washed it and cleaned the inside, which smelt lovely. Whoever I spoke to gave me time. I am super pleased with SLM.
I purchased a used car from you in January and when i got home, the Heated seat function decided not to work, so I contacted branch the same day as purchase and was told to visit local authorised repairer to investigate and fix as I live a distance from Tunbridge Wells. I organised a local "Authorised repairer" to view the car, but when I arrived I was informed that they couldnt do anything and sent me back to Tunbridge Wells to organise repair/investigation. I spoke to a member of staff over the phone who advised that I would have to wait 30 days for my warranty to kick in and could get the car looked at. I didnt accept that and rang the warranty team who said that the warranty is active and should have no problems, so rang Tunbridge Wells again and was advised the same thing to wait 30 days to log the issue. I became frustrated and contacted sister branch in Hastings, who asked me to attend within a week to conduct investigation. They found the fault and have ordered the part under warranty, but also found one of the tyres was well below legal limit so they would also replace this annoyed with this as I asked Tunbridge Wells if tyres ok as saw issue on MOT and was told that all was complete and ready to go as had been serviced. About a week after this visit, I found the car was overheating and going through a bottle of coolant every day, so contacted Hastings again who asked for me to return to conduct another investigation and they found that the water pump had failed, so would need to repair under warranty again. All was fine for a week after that and the car is showing the same issue of overheating and consuming coolant at a rapid rate. For example a 5 minute drive to shops 3 miles and the car overheated twice 130 degree and codes on dash and consumed all of the coolant, then overheated twice more coming back after waiting hour or so for car to cool down. I have booked to return to Hastings for another investigation, but all I want to do is give car back and get refund as the car is not fit for purpose and is not reliable. Tried contacting Tunbridge Wells to do this and have had no return of calls, so have escalated to ombudsman. Dont expect this many issues with a car that I purchased less than 2 months ago.
Not going to waste anymore of my time on this garage than I already have done, so my blunt review will reflect their dismissive attitude. Have taken my car in three times here, with the same fault under warranty, so no choice and the response is one of I don't know and I don't care on each occasion.
Bought a electric car off them in May 2023. 2.5 weeks later it developed a fault, which they were unable to look at due to a problem with a machine, with another fault developing one shortly after this. I have made contact on multiple occasions about this, through phone and email, and get informed my details will be passed on to the site manager to call me. I never hear from anyone. Happy to sell you a used car but seemingly less happy to provide after sales when multiple problems occur that indicate the car was probably not fit for sale.
I had a great experience with the parts department at this dealer. Sienna was super helpful and went above and beyond to help me find the exact part I needed for my Vauxhall. I needed a Thermostat housing for the car and she ordered it for next day delivery and I received it all without a problem. I can highly recommend her!
Bought a car from them on may 2023, within 2 months a buzzing weird sound came from music system. They said need to order a part, it's 6 months running and still didn't hear anything from them yet. Very disappointed
Since my day of walking in until leaving the showroom with my used car. Big hats off to the team for maintaining such high profession. I was greeted by Scott who essentially took me from zero to hero! His welcoming attitude and extensive knowledge led me to buy my Mokka which I’m now happily driving daily! Would highly recommend him!
SLM Tunbridge wells is a scammer. I am very disappointed with their attitude. A week ago I had an appointment for MOT .They told me you are Fail. They told me I have a problem with drive shaft joint constant velocity boot split or insecure they also showed me a picture. I asked them how much money it would cost me to fix my car. they told me 170 pounds. I told them that I didn't want them to fix my car and I left. I go to my mechanic to fix my car. He started and I saw that I had no problem. From SLM Vauxhall Tunbridge Wells they tried to scam me by telling me i had a problem and taking £170 from me.When i went back to them after 5 days for second MOT I haven't fixed anything on the car and then they told me i passed. Be careful when you go to them, they will scam you .
Lee Oliver was very helpful throughout offering us advise every step of the way. He even took us to fill up the car with petrol. Great help will recommend.
We found SLM Vauxhall very helpful when buying our new Astra. They provided excellent and attentive customer service and kept us informed of the progress of our purchase in a very professional manner.
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