Cooper BMW Tunbridge Wells

Reviews, get directions and contact details for Cooper BMW Tunbridge Wells

Address: Longfield Rd, Tunbridge Wells TN2 3UE, UK

Phone: 01892 628105

Website

State: Kent

City: Tunbridge Wells

Zip Code: TN2 3UE

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews

Bought a car last weekend from this branch. Piers and sales team, extremely polite and helpful. Was very pleased to take purchase of new car so quickly. Can recommend the sales team highly.

 7 years ago (22-03-2018)

I booked a MOT and end of warranty service for 7 March on line and I said I'd leave the car there at 10am. I received a voicemail message 6 March  saying they looked forward to having the car 'all day' on 7th. I rang back and spoke to someone else  and told him the agreement was to deliver the car to the garage by 10am. I asked how long it would take and the chap said it should be ready by lunch-time. I asked him to pass on this message to the chap who had left a message. I arrived at the garage early at 9.40 on 7th March and asked when it would be ready. Initially they said end of the day! I then reminded them of the conversation the day before so they altered the time to 1.30 and also agreed to call my mobile when it was ready. In the event, I got no tel call so at 2.15 I rang to ask if my car was ready: it was so I went to collect it.

My overall impression is that more heed needs to be taken of the value of customer's time and the need to under promise and over deliver rather than the opposite. Perhaps a bit of extra training for staff in this area...?
I'm sure it would be appreciated by busy BMW owners.

 7 years ago (08-03-2018)

The facilities for customers are excellent and the staff very friendly.

The walk-in and wait service was completed on time and the car was returned washed and vacuumed. The service manager went through the work done and advised me of any additional work that may be needed in the future.

First class.

 7 years ago (08-01-2018)

Tried to organise a test drive as I have already driven a 135i and was interested in a 140i to decide which one to get depending on the quality of the drive between the two. I received a call FINALLY even though i requested to be contacted via EMAIL to a rude man who quite frankly knows nothing about cars. Just because i am 21 it doesn't mean my knowledge fro cars is non existent, i grew up around cars with a family owning a garage and myself doing many different types of work on cars especially BMW's. Moving on i was told it is the same car it has the same 3 litre engine and the drive is no different, common sense would tell you if the drive i the same why bring out a faster version with more agile handling. Best advice to the dealer, make time and actually value your customers because you could have received a good sale from me that day. Brad

 7 years ago (05-12-2017)

In the bike department it's a nice place to be friendly warm place very helpful staff (jack) will always make you feel at home

 7 years ago (10-03-2018)

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Reviews, get directions and contact details for Cooper BMW Tunbridge Wells

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