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Cooper BMW Tunbridge Wells

  1. Tunbridge Wells
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Cooper BMW Tunbridge Wells
Address: Longfield Rd, Tunbridge Wells TN2 3UE, UK
Phone: 01892 628105
State: Kent
City: Tunbridge Wells
Zip Code: TN2 3UE

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Our experience with Arden Tunbridge Wells has been appalling. I bought a new car in 2021 and initially tried to do this through Tunbridge Wells. After 4 weeks of struggling to get straight answers of what was included due to chip shortages at the time, several standard inclusions were not available and being told contradictory incorrect information, I went to Maidstone instead and insisted the commission be transferred. I should have realised then that this was just the beginning of the incompetence from BMW.nnWhen we received the car, it did not come with a full tank of petrol as had been promised and agreed as part of the sale. This was conceded by the salesman, who agreed to compensate us appropriately. We continue to await this compensation.nnLater down the line, we attempted to buy the service package prior to the first service being carried out. We would have bought this at the same time as buying the car but gave up due to the difficulty we had. Having had such a poor experience with Arden Tunbridge Wells and Maidstone, we tried a different group - Group 1 Hailsham. They were no better. BMW make it clear you must agree to the Ts&Cs of the package, yet refused to actually provide them. BMW said the Group should be providing the Ts&Cs, Group said BMW should be providing them. After months of them arguing back and forth between themselves, and Arden Tunbridge Wells also being unable to help, our car became very overdue for service so we gave up. Thank goodness we did.nnAt the beginning of March, a several things failed in our car. It sprung a leak in the roof that soaked the inside. The windscreen blowers stopped functioning correctly and now obscures the windscreen with fog without being able to clear it - extremely dangerous while driving. The headlights gathered condensation. The car was not much more than 2 years old and within warranty, so the car was recovered and taken to Arden Tunbridge Wells for repair.nnIt is now almost the end of May. After 10 weeks of our car being in for repair, it still has issues. Not only have they not been able to repair it, they have caused extraordinary damage to the car whilst in their care.nnThere are scratches, scuffs and chips to the paintwork that they have accepted were caused by them. They attempted to have them buffed out but now we have been left with not only the same scratches but now additional circular buff marks left by someone not skilled or experienced at buffing out scratches. Whilst replacing the seats into our car, they dropped the seat on the driver’s ledge and put a dent in it. The leather interior has been ripped, scuffed, dented and stained. They got a leather expert to repair it, who seems to have done so by cutting off the rips and leaving it, and then painting over the scuffs with a paint a slightly darker colour to the leather so it looks like we have grease stains.nnThey also attempted to return the car to us in a filthy state, having been left open and carpets taken out and hung outside to dry for weeks, so the car was returned dirty, muddy, cobwebbed, and with dark stains on the seats.nnWe continue to have issues with condensation, which implies the leak still hasn’t been fixed, and nothing has been done to the windscreen blowers as they claim there’s no issue with it. If there is no issue with it, then the system is not fit for purpose and could potentially be lethal.nnI have never had a new car in my life before buying this one. My mother died a few years before buying it and I chose to use the money to treat our family to what was meant to be a luxury and our pride and joy. It has been destroyed by the complete incompetence and negligence of Arden. I understand Arden are in the process of being bought and they are unwilling to spend any money. The shortcuts and cost cutting being taken are evident.nnThe only person I found helpful in any of this is service manager Chris Hawker. Despite his best efforts to rectify this fiasco as he describes it, this continues to be an horrendous and devastating experience.nnDon’t touch them with a barge pole.
Great dealership. Attentive, listened carefully to my needs and very flexible. Nadia handled the sales process in a professional manner and I am very pleased with the outcome. Hope to have many years of trouble free motoring with this stunning Sonic blue gran coupe.
We have had a positive experience with Arden BMW - particularly in dealing with Sam Griffey. The sale was very smooth and the customer service was brilliant, they were very attentive from start to finish. We noticed a chip on the windscreen when we took the car out the day after purchasing it so I contacted the dealership immediately. Sam assisted us and said they would cover the excess so we could replace the windscreen and continue enjoying our new car. This experience has led me to feel as though we are in safe hands with Arden BMW and we are glad we chose to purchase our new car with them. Thanks, Sam!
Our experience of buying a new car at Arden Tunbridge Wells, was a pleasure from start to finish! The lovely staff member at the reception desk was friendly and welcoming, and Jamie, the salesperson, was a complete pleasure to deal with. He was never ‘pushy’, just extremely knowledgeable and helpful in every way. Having had very different experiences at other dealerships, we cannot recommend Jamie, and Arden Tunbridge Wells, highly enough!
Thank you to Nadia Burton for her great help and getting me the right car pronto. In terms of getting things done for me, she was great, on point and fair in negotiating. Buying a car was far better than I imagined.. thanks again. Arden BMW are lucky to have you.. 10/10 customer service.
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