facebooktwitterpinterest
mobil menu

Cooper BMW Tunbridge Wells

  1. Tunbridge Wells
  2. Royal Tunbridge Wells Car Dealer
  3. Tunbridge Wells Car Dealer
  4. Tonbridge Car Dealer

Reviews, get directions and contact details for Cooper BMW Tunbridge Wells

Cooper BMW Tunbridge Wells
Address: Longfield Rd, Tunbridge Wells TN2 3UE, UK
Phone: 01892 628105
State: Kent
City: Tunbridge Wells
Zip Code: TN2 3UE

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: Cooper bmw tunbridge wells tunbridge wells used cars, Cooper bmw tunbridge wells tunbridge wells reviews, Audi Tunbridge Wells, Arden Maidstone, BMW Approved Used, BMW Ashford, BMW UK, Vines BMW
Similar places near
We Buy Any Car Tunbridge Wells We Buy Any Car Tunbridge Wells 72 meters Sold my Espace to these clowns - was offered £9000, but they bullsh**ed about paintwo...
Thames Alfa Romeo Tunbridge Wells Thames Alfa Romeo Tunbridge Wells 423 meters Always been more than happy with my cars' services at Thames. Staff are very friendly...
Thames Abarth Tunbridge Wells Thames Abarth Tunbridge Wells 440 meters
Pilota Specialist Cars Pilota Specialist Cars 468 meters
Tunbridge Wells Audi Tunbridge Wells Audi 472 meters We recently purchased a vehicle from Audi Tunbridge Wells and had an excellent experi...
SLM Vauxhall Tunbridge Wells SLM Vauxhall Tunbridge Wells 548 meters For me personally I cannot praise SLM Tunbridge Wells enough. I find them attentive,...
Tunbridge Wells Hyundai Tunbridge Wells Hyundai 557 meters Very helpful staff particularly Peter who kept me up to date with the service and rep...
Lexus Tunbridge Wells Lexus Tunbridge Wells 557 meters Good service, great support and help from Mr Andrew Lynch and Mr Colin Wakeford.!
Motorline Lexus Motorline Lexus 561 meters So I have to say that Motorline Lexus in Tunbridge Wells didn’t just meet my expectat...
Motorline Toyota Tunbridge Wells Motorline Toyota Tunbridge Wells 582 meters We have just purchased a Toyota C-HR from this garage and dealt with Amy Carter. She...
Drake & Fletcher Mazda Drake & Fletcher Mazda 616 meters Jamie in parts department very helpful great customer service, obtaining a part for m...
Invicta Motors Tunbridge Wells Mazda Invicta Motors Tunbridge Wells Mazda 618 meters Very helpful staff. It seems to have stopped trading as an official Mazda dealer now ...
Bentley Kent Bentley Kent 626 meters This is my second car from these guys, great Customer service as always! Nothing is ...
Motorline Volkswagen Tunbridge Wells Motorline Volkswagen Tunbridge Wells 658 meters Great customer service. As a family we've bought 5 cars over the last 5 years and we...
Caffyns ŠKODA Tunbridge Wells Caffyns ŠKODA Tunbridge Wells 673 meters From the very start, Paul the salesman was very helpful and continued to go above and...
AXLR8 Cars AXLR8 Cars 1 km I bought a used Fiat Doblo for the firm and was impressed. Axlr8 are no nonsense dea...
Joe's Garage Volkswagen Audi Specialist Joe's Garage Volkswagen Audi Specialist 1 km I have been looking for an independent VW/Audi garage for a while, having used VW mai...
Archway Automotive Ltd Archway Automotive Ltd 1 km Would highly recommend Archway Autos. I've had a number of cars serviced, repaired an...
Reviews
Our experience with Arden Tunbridge Wells has been appalling. I bought a new car in 2021 and initially tried to do this through Tunbridge Wells. After 4 weeks of struggling to get straight answers of what was included due to chip shortages at the time, several standard inclusions were not available and being told contradictory incorrect information, I went to Maidstone instead and insisted the commission be transferred. I should have realised then that this was just the beginning of the incompetence from BMW.nnWhen we received the car, it did not come with a full tank of petrol as had been promised and agreed as part of the sale. This was conceded by the salesman, who agreed to compensate us appropriately. We continue to await this compensation.nnLater down the line, we attempted to buy the service package prior to the first service being carried out. We would have bought this at the same time as buying the car but gave up due to the difficulty we had. Having had such a poor experience with Arden Tunbridge Wells and Maidstone, we tried a different group - Group 1 Hailsham. They were no better. BMW make it clear you must agree to the Ts&Cs of the package, yet refused to actually provide them. BMW said the Group should be providing the Ts&Cs, Group said BMW should be providing them. After months of them arguing back and forth between themselves, and Arden Tunbridge Wells also being unable to help, our car became very overdue for service so we gave up. Thank goodness we did.nnAt the beginning of March, a several things failed in our car. It sprung a leak in the roof that soaked the inside. The windscreen blowers stopped functioning correctly and now obscures the windscreen with fog without being able to clear it - extremely dangerous while driving. The headlights gathered condensation. The car was not much more than 2 years old and within warranty, so the car was recovered and taken to Arden Tunbridge Wells for repair.nnIt is now almost the end of May. After 10 weeks of our car being in for repair, it still has issues. Not only have they not been able to repair it, they have caused extraordinary damage to the car whilst in their care.nnThere are scratches, scuffs and chips to the paintwork that they have accepted were caused by them. They attempted to have them buffed out but now we have been left with not only the same scratches but now additional circular buff marks left by someone not skilled or experienced at buffing out scratches. Whilst replacing the seats into our car, they dropped the seat on the driver’s ledge and put a dent in it. The leather interior has been ripped, scuffed, dented and stained. They got a leather expert to repair it, who seems to have done so by cutting off the rips and leaving it, and then painting over the scuffs with a paint a slightly darker colour to the leather so it looks like we have grease stains.nnThey also attempted to return the car to us in a filthy state, having been left open and carpets taken out and hung outside to dry for weeks, so the car was returned dirty, muddy, cobwebbed, and with dark stains on the seats.nnWe continue to have issues with condensation, which implies the leak still hasn’t been fixed, and nothing has been done to the windscreen blowers as they claim there’s no issue with it. If there is no issue with it, then the system is not fit for purpose and could potentially be lethal.nnI have never had a new car in my life before buying this one. My mother died a few years before buying it and I chose to use the money to treat our family to what was meant to be a luxury and our pride and joy. It has been destroyed by the complete incompetence and negligence of Arden. I understand Arden are in the process of being bought and they are unwilling to spend any money. The shortcuts and cost cutting being taken are evident.nnThe only person I found helpful in any of this is service manager Chris Hawker. Despite his best efforts to rectify this fiasco as he describes it, this continues to be an horrendous and devastating experience.nnDon’t touch them with a barge pole.
Great dealership. Attentive, listened carefully to my needs and very flexible. Nadia handled the sales process in a professional manner and I am very pleased with the outcome. Hope to have many years of trouble free motoring with this stunning Sonic blue gran coupe.
We have had a positive experience with Arden BMW - particularly in dealing with Sam Griffey. The sale was very smooth and the customer service was brilliant, they were very attentive from start to finish. We noticed a chip on the windscreen when we took the car out the day after purchasing it so I contacted the dealership immediately. Sam assisted us and said they would cover the excess so we could replace the windscreen and continue enjoying our new car. This experience has led me to feel as though we are in safe hands with Arden BMW and we are glad we chose to purchase our new car with them. Thanks, Sam!
Our experience of buying a new car at Arden Tunbridge Wells, was a pleasure from start to finish! The lovely staff member at the reception desk was friendly and welcoming, and Jamie, the salesperson, was a complete pleasure to deal with. He was never ‘pushy’, just extremely knowledgeable and helpful in every way. Having had very different experiences at other dealerships, we cannot recommend Jamie, and Arden Tunbridge Wells, highly enough!
Thank you to Nadia Burton for her great help and getting me the right car pronto. In terms of getting things done for me, she was great, on point and fair in negotiating. Buying a car was far better than I imagined.. thanks again. Arden BMW are lucky to have you.. 10/10 customer service.
Comment on this business

Cooper BMW Tunbridge Wells map

to add Cooper BMW Tunbridge Wells map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0036 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy