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Reviews, get directions and contact details for McDonald's

McDonald's
Classic, long-running fast-food chain known for its burgers & fries.
Address: 157 Colindeep Ln, London NW9 6DB, UK
Phone: 020 8205 4140
State: Greater London
City: London
Zip Code: NW9 6DB

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Well the staff were so despondent not rude but just not customer focused, no communication and when they did bother to reply they were dismissive. Tables not cleaned again as if it was below them. Car park very clean and tidy so may be them chaps inside. Food wait about 10mins had seen it waiting on the counter for a member of staff to deliver it, may if they started working and not mucking about chatting to each other food would have been hot and jobs would get done. This location is in need of strong management.
Not the first time we order items and we have missing items.nThis time we ordered The McMuffin Duo deal and received 2 out of the 4 items and when raised with the customer service it was said “After review, because it was part of a deal and the items have no individual price, no refund can be made”.nThat’s terrible experience, that all started because someone didn’t check the items before closing the bag.
Order was ready no one bother to come. I was first calling then yelling and still i could hear them but one was coming. The delivery also pay money they do not get it for free. So please the manager should and must do something about this. Or otherwise i will complain to the head. You could hear them in video. And the food is also not on heater or anything else just on a plain table.
We ordered food at 9:09 pm at the kiosk. We didn’t get the receipt, got slightly cold food with missing items although they were clearly stated on the receipt given by cashier with the order. We needed to ask for fresh pie due to one missing and one completely cold. Finally we got old pies. The member of staff didn’t mention during handing over food that there are still items prepared. That was unexceptable, the cashier didn’t listened fully to complaint, adding comments in his language. The food as you can see at the picture does not look like really prepared with care.
We came for breakfast on a Saturday morning and the order screen was busy. I think the orders were mostly for deliveries. As a result, it took a while for our food to be ready. Other than the extended wait, we didn’t encounter any issues, although we could sense that some people were getting impatient. Moreover, one woman received coffee that wasn’t hot. It appeared that they were insufficiently staffed that day.
Comment on this business

Directions to McDonald's with public transportation


Colindeep Lane / The Hyde 60 meters
324
Colindeep Lane 70 meters
142
204
32
324
632
642
N32
N5
Colindale Avenue 130 meters
142
204
32
632
642
N32
N5
Colin Park Road 170 meters
324
Stonecrop Close 200 meters
204
303
632
642
N5

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