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DoubleTree by Hilton Hotel London ExCel

  1. London
  2. London S'S Hotel

Reviews, get directions and contact details for DoubleTree by Hilton Hotel London ExCel

DoubleTree by Hilton Hotel London ExCel
Address: 2 Festoon Way, London E16 1RH, UK
Phone: 020 7540 4820
State: Greater London
City: London
Zip Code: E16 1RH

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Reviews
At the reception we were treated to a very warm welcome even though we weren't staying. My wife and I were dropping her mom off. We received a very fresh, tasty, chocolatey and sweet treat! The hotel and room were really neat and tidy with very friendly staff. I'd recommend the place.
7 years ago (06-04-2018)
5 min walk from the station, Prince Regent. Walkable distance to London city airport. Good location for the excel and central London. Negatives are - I went during/for an event at the Excel which meant the hotel was rather busy. I had a room which faced the water, on the 4th floor. The room was nice enough but with very limited spaces for storage of clothes. To the extent that I had to put them on the desk. Had a 10 min wait to be seated for breakfast - the food was nice but not amazing, standard buffet breakfast. - second morning was better, no wait. Had no hot water on the first night - and only tepid water on the second. When telling the receptionist they just said “yes we have a problem” offering no solution or apology. I logged a complaint via Hilton online, to which internal management where alerted who sent up complimentary bottle of wine and some snacks. But no solution to the shower. - just saying it as it is - you can judge the situation as it is. But I don’t think a bottle of wine makes up for a lack of shower. Could not open window - not a massive deal, but room could get quite stuffy. Ordered a duck salad for lunch it was below average. Would not recommend. Would recommend to hotel overall, as it was reasonable quality, and a few bad things which could happen anywhere. I just think I went at a busy time and the staff were over worked. Despite this, I was not happy with the way issues where dealt with. I will be following this up with management.
7 years ago (22-03-2018)
Staff were helpful and friendly, food was great. Room clean and tidy but no big light! I have to say this is by far the best hotel I have stayed In, in London. Missed out on 5stars as there was only 2 milk in the room but noodles of choose for tea and coffee, more milk please. Really good sleep and stay.
8 years ago (22-01-2018)
Had a great one night stay here in a room on the 5th floor looking over London City airport and yet there was no noise. My room was spotlessly clean and comfortable. Warm cookies on arrival and exceptionally friendly staff. Would stay again and happy to recommend.
7 years ago (22-03-2018)
Location was great because of the London city airport. However because we were driving to London, it was the best hotel to park and take the dlr into the city. The staff were friendly and helpful. Food wasn't the best and they could have done better. The rooms were clean and appropriately sized.
7 years ago (04-03-2018)
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