Brooklands Motor Centre

Reviews, get directions and contact details for Brooklands Motor Centre

Address: 162 Armley Rd, Leeds LS12 2TY, UK

Phone: 0113 203 8000

Website

State: West Yorkshire

City: Leeds

Zip Code: LS12 2TY

opening times

Monday: 9:00 AM – 6:30 PM
Tuesday: 9:00 AM – 6:30 PM
Wednesday: 9:00 AM – 6:30 PM
Thursday: 9:00 AM – 6:30 PM
Friday: 9:00 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews

I recently had a serious fault with my van leaving me out of work. I rang Brooklands and they were more then happy to assist with the faults. Super fast service and all the staff were very helpful. These guys saved my skin, would definitely recommend using them and I will definitely be using them again if needed! 

James, 

superlative decorators.

 7 years ago (16-04-2018)

***AVOID!!!!!*** Bought a car here in March 2018, which subsequently broke down in the middle lane of the motorway 40 minutes after I had collected it!! The car lost all power, leaving me doing 10-15 mph in the middle lane of a motorway. With lorries and cars slamming on to avoid going in the back of me. And undertaking me! My daily job puts me in dangerous and threatening positions. But I have genuinely never felt so scared as being sat on that motorway. Not able to get off as the cars undertaking me were going too fast for me to crawl over. And watching cars come right up behind me at speed on my rear view mirror!! 
To phone the garage and be told 'it's my issue now I've bought It' was an absolute joke!!! I was stuck on the motorway for 2 hours before they finally agreed to send someone out to have a look. Saying they were 'doing me a favour' as I should be the one to return the car to the garage!!!! I was absolutely fuming!!! I phoned to check where this mechanic was after another half an hour, to then be told that he's on his way with a part for the car as they think they know what's wrong with it!! So they could identify what was wrong with the car having not seen it, and only spoken to me who was only able to tell them it had no power. Ok so this to me sounds like there was a part wrong with the car that they flaming knew about before they let it leave the garage!!! I was absolutely livid, they had put me in such a dangerous position on the motorway for something they potentially knew about. 

I asked them to bring me back my car with all documents and keys to the motorway and I wanted a full refund. The mechanic (who was actually ok with us to be honest) brought my vehicle, documents but was only sent with one key!!!! So we had to make the 40 min journey back to Leeds to collect my remote locking key! Which I really do think was done on purpose due to the pettiness of the garage and how rude they were and reluctant to send someone out in the first place. 

I decided to go with this garage due to the good reviews and AA checks before it left the garage. No way did they honour the checks. And no way do they deserve the rating they have so far for customer service. As soon as your card goes in that payment machine they was their hands of you before you've even left the yard. 

When I collected the car they were 'too busy and short staffed' to show me any buttons on the car or any features. 

Also to note!! Your part exchange value, don't count on it. When they have a look at your vehicle they will find something wrong with it, then nicely offer to go halves with you, meaning your value will decrease! Mine was to do with the steering column, which I had only just had repaired 6 weeks previous!!! However. You're stuck paying it. Because if not, and if you decide to pull out of the purchase of your new car, you lose your £200 deposit that you have paid because it's none refundable. So you're left having to go along with it and lose more money! Even though you know there is nothing wrong with your steering. 

I have got a full refund and my old car back now, minus £60 petrol which they have refused to refund me, which i put in the vehicle just minutes after buying it. Rudely saying I could come back up to Leeds (1hr 45min journey) with a can, and then I could pay someone to drain it out. An absolute joke!!! And I have the emails to prove it if they decide to comment back any attempt at justifying their actions. 

I would not recommend this garage to anyone! Ever! They are false, rude, obnoxious and their customer service is non existent!!! I really hope people stay well clear so you don't end up in the dangerous position I was left in! 

Ignore what ever they comment back trying to justify what happened on that day. As the above is the truth. And there is no twisting that!

 7 years ago (20-04-2018)

i would definatley not recommended this garage. i would make sure you get everything in writing if you use them.  
if anything goes wrong with your vehicle at least you have it documented as i feel they will not honor any warranty if things go wrong. when i used them they insisted i pay by cash and after some back and forth heated discussions as i was not prepared to pay by cash they finally agreed to take card payment which i found really odd.
i had to even question their invoice as it said nothing detailed about the £1000 of work they carried out which means it can be disputed if things were to go wrong.
i had to take the car away whist it would not lock and the bonnet open light was showing as they would not accept responsibility not to mention some of the trim was not put back, the tyres had paint on them which they had to remove with some thinners and the car had not been washed from the outside and reeked of paint smell on the inside. they mentioned it came in like this. which is absolutely untrue. this was a nearly new £90K range rover.

 7 years ago (20-04-2018)

Excellent service bought 3 cars from here in the last 4 years for myself and family always got good service no pressure sales I would have no problem recommending this garage to anyone

 7 years ago (23-04-2018)

Bought a car that had a problem since the first months. The warranty was useless because they didn't understand the problem. After six months still dealing with the same problem... I also did the mot in the mean time and it failed costing 200 quid on the top of the rest because I was going around with  rear coil spring broken . The worst deal I ever had in a lifetime and very upset. In total I lost around 4000 pound and probably as the repair is gonna be too expensive I'm going to buy another car. I m not rich, losing all this money  is not a joke and affects my plan for the future. It is clear that they don't care. Not recommended

Update
I saw the reply of the owner only now. It wasn't the coil that is the point! Your warranty is worthless if you can't figure out the problem I spent 700£ to replace the whole electronic system of the car at Ford. So the 100£ you gave me is worthless

 7 years ago (09-11-2017)

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Brooklands Motor Centre

Reviews, get directions and contact details for Brooklands Motor Centre

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