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The Grand Hotel & Spa, York

  1. York
  2. York Lodging
  3. North Yorkshire Spa
  4. York Spa
  5. Yorkshire Lodging

Reviews, get directions and contact details for The Grand Hotel & Spa, York

The Grand Hotel & Spa, York
Address: Station Rise, York YO1 6GD, UK
Phone: 01904 380038
State: York
City: York
Zip Code: YO1 6GD

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Our experience at The Grand York was truly a pleasure from start to finish. The booking process was seamless, and the information we received via email in the days leading up to our arrival was exceptional. Upon our arrival, the hotel door staff guided us through the check-in process, took care of our luggage, and even parked our car for us. The receptionist was incredibly informative about the hotel and its services, and our luggage was promptly taken to our suite. We were delighted to find a card and chocolates in our room, wishing us a happy anniversary – a thoughtful and personal touch.nnWe enjoyed a drink at the bar, where the service was impeccable. The breakfast was delicious, and one evening we dined at The Rise restaurant, where the attentive staff took great care of us and the food was outstanding. The check-out process was smooth, and our car was waiting for us at the hotel door. The hardworking hotel team made every effort to ensure that our stay was special and memorable. Staying at The Grand Hotel York was truly a wonderful experience.
We have stayed here many times and it's always just fabulous. The staff are amazing from the moment you arrive. It's lovely to see the same faces have been there for years from the guys on the door to the ladies checking you in for breakfast. Nothing is too much trouble for any of them. It's quite possibly our favourite hotel. Fabulous for a weekend away.
Just got home after staying at the grand for one night. What an experience! When we first arrived we were greeted by Ian on the door who made sure we were looked after straight away. He went through the map of York with us telling us where to go and suggesting places to visit. He made sure our bags were taken to our room. As we checked in the we were again made to feel welcome and everything went smooth. The room was amazing everything was perfect can’t fault it. We spoke to Dan in the rise restaurant who booked us in, suggested meal options, suggesting places to visit in York. The meal was lovely and the staff were attentive without being intrusive. Also Paul another member of staff was really helpful and the doorman on today was brilliant. Literally every member of staff there can’t help you enough, they really take pride in making guests feel welcome and nothing is too much trouble. We had breakfast in bed and it was absolutely gorgeous and easy to order by leaving your order on the door. If you’re visiting York believe me I don’t think you can do much better than the grand it was a truly wonderful experience.
Stayed here Sunday to Tuesday over bank holiday weekend. We had booked the Heritage suite however we upgraded as we were disappointed with the room. We paid an extra 180. We had to pay £30 for a cot for our daughter which wad a very poor travel cot that I had to pad out with blankets and sheets as it was like a rock, also had to take the sheet they put on it off and thankfully had my own as the one provided was dangerous and not following safe sleep guidelines. We also had breakfast one morning bringing our total stay to around £840. I'm not sure I'd say it is worth that much money. We did have a situation where we returned to our room to find someone had left a glass on the table at the sofa/tv. We did raise this with reception to be investigated but never heard anything back before we left. The location is amazing only a 2 minute walk from the centre of York and 2 minutes from the train station.The breakfast is lovely but again not worth £50 in my opinion. Overall a lovely hotel but I probably would go somewhere else if we ever return to York.
This is a great hotel in York. It is a huge property and is very iconic. The rooms are spacious, and the property has a pool, which is very nice. The restaurant here is also very good. The town of York itself is great for walks as the outskirts of town are quiet and scenic. I definitely recommend visiting here and staying at this property.
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