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Reviews, get directions and contact details for Sturgess Jaguar Leicester

Sturgess Jaguar Leicester
Address: 445 Narborough Rd, Leicester LE3 2RE, UK
Phone: 0116 416 1081
State: Leicester
City: Leicester
Zip Code: LE3 2RE

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM


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Reviews
Very happy with the service when purchasing a Jaguar I-pace from Marshalls Leicester. Very friendly and accommodating. A thank you to Sunil who looked after the process from start to finish.nnEDIT:nnVery disappointed with aftersales. 6 faults with the car within 4 weeks. No response to emails or phone calls. Eventually responded 4 days after my correspondence, very disappointing. Unacceptable for a car which supposedly had a “165 point inspection”. The car was delivered with these issues and they should have all been rectified, now a wait of over a month before the car goes back to be sorted.
I wanted to leave a genuine thank you to Marshalls Land Rover Leicester for the experience I have had recently, especially to Richard, the Sales Manager, who truly stands out.nnFrom start to finish, Richard demonstrated real honesty and integrity, qualities that can sometimes feel rare in the car buying world. Every interaction with him felt professional, transparent and refreshingly human. I never once felt like just another sale, instead I felt listened to, respected and treated like a valued client.nnIt is clear that Richard takes pride not only in what he does, but in how he does it, and that makes a huge difference to the overall experience. He has restored my confidence in the dealership and made me feel genuinely comfortable about returning in the future.nnA credit to Marshalls and to the Land Rover brand.
Positively the worst buying experience I have encountered.nI have never regretted a purchase so much. Having purchased a car I have been left with nothing more than what feels like a death trap. The car has multiple issues and has broken down requiring AA assistance 4 times in 8 months. But the dealership feel that the car is still suitable for use. Car actually shut down on a motorway!!
**Avoid. Read the lowest and negative reviews first, that all shows exactly how this dealership is running and my experience is not of any thing different. With this level on customer service, I suspect some high and 5 star ratings might be a fake or paid reviews.nnPurchased a brand new F-PACE in December 2023 –treated like I am just another number. Level of customer service is zero. This is the first instance, its ok and moved on.nSecond instance: Purchased an Autoglym ceramic coat package for £600 same time as we place vehicle order. So this ceramic coat is applied on the car after wash a day before the customer delivery. But the car was delivered with dirty streaks all over it, a clear indication that Autoglym ceramic coat was never applied. When I raised this concern, no explaniation was given but I was simply forwarded to Autoglym to deal with it directly, even though it was sold by Marshall and ceramic coat must be applied by Marshall and I paid to marshall not to Autoglym. I let it go and moved on without a resolution.nThird instance: In September 2025, while the car was still well within the manufacturer's warranty, the front parking sensors stopped working. I booked the car in for diagnosis on 23rd Sep2025. After waiting on-site for 6 hours, the car was returned with the Verbal explanation that the sensors were damaged due to stone chip and would not be covered under warranty due to physical damage from stone chips. However, no physical damage is evident, not sure what the diagnosis report is showing , nothing regarding how they arrived at conclusion to say the problem is due to stone chip ? – not even a scratch on or near any sensors. I requested this decision in writing so I could formally appeal.nAfter numerous follow-up phone calls and email requests for written documentation of the warranty rejection, I received a phone call from the workshop manager asking me to bring the car back to Leicester Marshall – a 40-mile round trip from my home. No reason was given on phone, but I still took it back. The workshop manager swiftly walked around the car, picked out a tiny bug mark on one of the sensors, photographed it claiming it was a stone chip, and re-concluded that it was stone chip damage not covered under warranty. The entire visit took less than 5 minutes this time vs my 40mile round trip.nI still requested written document or a report from Marshall rejecting the warranty so I could appeal to Jaguar UK or speak to further up with in marshall, along with the diagnosis from my first visit. The manager promised it by end of day. I followed up with emails and phone calls, but of no use. As of writing this review, it's been 3 weeks with nothing in writing from them, leaving me unable to appeal further. I now must either continue using the car without parking sensors or pay out of pocket. Fantastic.nI change cars every 2-3 years, but this is my first and last with Marshall not just the Leicester branch. Appears to have unethical practices in place. Avoid.nIf you are expecting some customer service after sale, look somewhere else.
I had my car inspected here and the service was absolutely outstanding. From start to finish, the team were brilliant – polite, professional, and incredibly helpful. The level of customer service went above and beyond my expectations. A special thank you to Kayleigh and the team for making the whole experience so smooth and stress-free. Highly recommended!
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