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Premier Inn London City (Tower Hill) hotel

  1. London
  2. London Hotel

Reviews, get directions and contact details for Premier Inn London City (Tower Hill) hotel

Premier Inn London City (Tower Hill) hotel
Simple rooms, some with shower only, plus an on-site restaurant/bar and good transport links.
Address: 22-24 Prescot St, London E1 8BB, UK
Phone: 0333 321 1245
State: Greater London
City: London
Zip Code: E1 8BB

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Reviews
I have been a regular guest at this hotel for the past 15 years, but unfortunately, my recent stay was quite disappointing. There was no proper room cleaning service, and fresh linens or towels were unavailable. During my 8-day stay, housekeeping services were provided only on two days.nnThe rooms now lack cupboards for storage, which seems to cater only to one-day travelers, while my stays typically last 8-10 days.nnThis decline in service is deeply concerning, especially for a loyal guest like me
Location was good but service was seriously lacking. We booked over 3 months in advance - 2 groups of 4 - and despite that, all of us booking for 8pm meal was an issue. Slowest service ever despite only us 8 and 2 to 4 others being in the restaurant. We waited over an hour for food and almost another hour for dessert. Excuse was it wasn't the normal chef, they were busy not! Even asked us to book the next evenings food in the morning. Sorry but no! I've stayed at premier Inn's all over and this has been the absolute worst to date!
Dear..nIs cheap all you have? This hotel is so old. Don't assign uncleaned rooms to discriminate against Asians. Being assigned a room far from the elevator and close to the outside of the building is a sign that the hotel is unwelcoming. You don't want Asians to stay in your hotel, but what can you do to make a profit? What is the spirit of a hotel....nnIt is ironic that you are also a person of color.nnThe only thing your hotel has to brag about is the breakfast and the staff in the kitchen.
Really nice room and very convenient for Tower of London.nThe only negative was the very poor greeting from the male check in staff member.nThere was no welcome or greeting at all. His first words to me were 'surname?'nIt didn't improve from there. He handed me an electronic key and didn't tell me what my room number was or what floor I was on.nIt's funny how one person can spoil a visit.nBreakfast was good and the bar staff and catering team were very friendly.nThis review should not stop you going there as the hotel for an overnight stay was good. I hope Premier Inn read this review to see who booked me in to room 204 on 30th July.
Standard Premier Inn, which is not a criticism. Quiet, decent shower, good night's sleep. Reception staff can get overstretched at busy times, multitasking checking people in, taking food and drink orders, answering questions etc so be prepared for a wait.
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Premier Inn London City (Tower Hill) hotel map

Directions to Premier Inn London City (Tower Hill) hotel with public transportation

Tower Hill / Tower Gateway Station 190 meters
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343
42
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N551
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Mansell Street 200 meters
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15
42
78
N15
Tower Gateway Dlr Station 210 meters
DLR
Tower Gateway 240 meters
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343
42
78
N551
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Minories 310 meters
100
15
343
42
78
N15
N551

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