Matford Jaguar, Exeter

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About

Matford Jaguar, Main Jaguar dealer in Devon for sales, service and parts.

Story

About – Matford Jaguar, Main Jaguar dealer in Devon for sales, service and parts.

Mission – To be honest, fair and trustworthy in the way we speak and deal with our customers and to provide excellent customer service at all times.

General information – Matford Jaguar are part of the Helston Garages Group, the largest independent motor retailer in the South West of England. The business was established in 1960 and has 37 franchise dealerships throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans from thirteen different manufacturers.

"Visit Vertu Jaguar Exeter to view our wide selection of new and used Jaguar vehicles for sale. Our expert sales team are on hand to answer your queries and organise test drives to help you decide on your next model.We also have state-of-the-art facilities to carry out a range of vehicle services. Whether you need a service, MOT, or repair work, our technicians are available to help.Our Vertu Jaguar Exeter dealership - previously known as Matford Jaguar – can be found on Matford Way. Situated on the edge of the city, we are accessible across the Devon region."

Address: Yeoford Way, Exeter EX2 8LB, UK

Phone: 01392 202202

Website

ku.oc.raugaj-droftam@seiriuqne

State: Devon

City: Exeter

Zip Code: EX2 8LB

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: jaguar devon, jaguar dealer exeter, jaguar uk, jaguar xe, volvo exeter, jaguar f pace exeter

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Reviews

Expensive, but you certainly get what you pay for. Absolutely amazing customer service. Sammie was astounding - courteous, chatty, and knew about cars oh, and bikes. Weird thing to say, but the best garage experience I've ever had

Had nothing but trouble with our car and staff at this dealership. The car had been in garage several times , under warranty but they kept saying they couldn’t find the fault then when the car was out of warranty they astonishingly found the fault. Over £980 that cost. Very rude young lady in service department.

Thank you for your excellent professionalism in selling my late father's Jaguar I pace back to you. Carl Blackburn was a pleasure to deal with & made the process very straightforward. I would recommend your dealership & customer care you have given

We booked in for a test drive of the new land rover defender ninety. I was a bit nervous as I hadn't driven a bigger vehicle for a while but even after 10 minutes didn't want to go back to a car. Service was good, professional but not pushy. Lovely showroom and very very nice cars.

My 8 month old Jaguar epace developed a vibration on the steering. I booked an appointment at Matford and upon initial inspection they wanted longer to look into the problem. They asked for a full week for the issue and could not get me a loan car for that week period for a further month. I took the car in this Monday for them to resolve the issue. The loan car I was given was dirty and had not been sanitised as was evident by the greasy finger prints all over the controls. I mentioned this to the Service assistant and was told that's how they are now days. I told him I would raise this issue and he did not seem to care. When I was called back to pick up my repaired car new drive shaft I was initially given the wrong keys and wrong car. The service team had to then search for my keys and car. Eventually they found it and I was then told it was not cleaned as agreed due to the mix up with keys. The time I spent in picking up my repaired car was over 1 hour. This whole customer experience has been poor and quality controls seriously missing. I was told the issue was due to the amount of people off with Covid. My car was done 3 days quicker than they had planned giving Matford back 3 days of time.  Matford Jaguar staff were walking around the showroom etc with no masks so surely if Staff off with Covid is the issue you would have thought it best to take more precautions and possibly replan rather than dissapoint and certainly quality control and sanitisation should not be the things to economise upon.

terrible trying to deal with their parts department. Taken a day and a half to order some latches. Then being told the account is on stop and having to pay an outstanding amount before ordering the parts. When checking back find we are actually in credit with them,

The reason for 3 stars was because despite asking several times by phone and email before my visit nobody got back to me to explain what work was to be carried out. I knew it was a broken wire but everything seemed to be working and I wondered if was necessary to make the trip to Exeter. I rang again at 8am but it seemed like the call was answered by a central switchboard and they said I would have to drive to Matford to resolve. Yasmin was very helpful today and confirmed there was to be no charge and explained when the job was done that it was something called a mood light that was not working. I waited just over an hour in the showroom but unfortunately your customer WiFi was not working. The receptionist said she could not log on either. Then when I started up to drive off the dashboard info system was blank. Yasmin kindly called out the technician who had fixed the wiring but he was quite short with her and said it was nothing he had touched - then disappeared. Thankfully Yasmin suggested locking the car to see if it would reset itself and this worked. As per my last visit your service reception is very friendly but not many smiles from the others wandering around.

Purchased a I-pace from them in July 2019, all fine. Its first service is due by the end of July 2021, so I thought I'd enquire on price, having seen varying prices being charged to other i-pace owners depending on which dealership they used. Contacted them on Saturday the 5th June via live chat on their website. They said someone would contact me with the price. They didn't. I was in the area on the 9th, so thought I'd pop in and ask. Quoted the standard list price for the service. Asked if they could do it cheaper and said they would get back to me. Unsurprisingly, no response again.  Decided to contact a different dealership outside of the Marshalls group. This again was via live chat and said someone would call back. Called back in under 5 minutes with the much lower price that other i-pace owners had paid elsewhere, without being asked. Superb service from the other dealership, all booked in.  Real shame that the service division at Exeter is so poor at customer service. Their sales side was great in 2019.

I took my I pace for a service here today, after initially being quoted £480 for a service of and electric car, and despite asking for the service manager to call me to justify the cost, no called me back. I  called again and spoke to the manger who agreed it was too much and the was quoted £257 for a service, after the service was complete the only work done was they changed a filter and topped up the brake fluid, the labour cost for this was £148. When taking my car the the needs service code was still displaying, to which they had to take it back and clear, that took another 30 minutes. Also they scratched both passengers doors on the car, they have excepted responsibility for this and will repair it. When I called back to report this the girl who answered the phone was very rude, as she hadn't muted me before complaining about me. All in all this is not a good place to have any work done.

Customer service not Great . I tried to explain the problem I was having with the car to the Service lady but it wasn't written On the work sheet as the Mechanic will look at the fault codes and go from their. Even when I explained that I've checked the codes my self and it doesn't show up on the reader that's why I have come to a very Expensive Main Dealer . When I paid I was told their wasn't any thing on the code reader to do with the gearbox problem .As I predicted at the start . Next day had a phone call to see if I was happy and said I wasn't the service Manager in charge at the time told me that if the Mechanic was told this he could have investigated the cars computer more thoroughly but because it wasn't written on the work sheet it wasn't looked into . Said they would ring me on Monday got a missed call ask was in a meeting no voicemail left no recall at all GREAT CUSTOMER SERVICE NOT

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Directions to Matford Jaguar, Exeter with public transportation

Yeoford Way 40 meters

Sigford Road 110 meters

Matford P&R 160 meters

GRN

Matford Park Road 230 meters

GRN

Denbury Court 270 meters

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