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Inchcape Volkswagen Exeter

  1. Exeter
  2. Exeter Car Dealer

Reviews, get directions and contact details for Inchcape Volkswagen Exeter

Inchcape Volkswagen Exeter
"At Volkswagen Exeter we pride ourselves on our exemplary customer experience. Visit us for New and Used Car Sales, Servicing and Parts."
Address: 2 Matford Way, Exeter EX2 8FN, UK
Phone: 01392 338001
State: Devon
City: Exeter
Zip Code: EX2 8FN

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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related searches: vw uk, toyota exeter, used vw, small vw cars, ford exeter, vw golf, honda exeter, vw golf uk
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Reviews
Where do I start.. what a fantastic service Mr Mcjury gave me, from start to finish, with every question I asked, he answered. To walk away, with a new car and feel very satisfied is amazing. Never once felt stressed. Top job, good guy. All the best! Well worth your time if buying a new car.
Staff were polite and helpful. I waited on site while my car was in the workshop. The waiting area was quiet, warm and comfortable and the complimentary drinks were very welcome. The toilet facilities were very clean. The work on my car was completed promptly within the stated time frame. It was observed that the tread on two of the tyres was getting near to the legal limit and I was offered the option of getting these replaced without feeling under pressure to do so immediately. The complementary car wash and valet was much appreciated. Excellent service. I shall look forward to my next visit.
Excellent customer service from start to finish. A day before call just to reconfirm details, ready for me when I arrived offered tea even though I had the dog! updated video and call once MOT complete. Ready for me to collect and pay when I got there. Made me feel valued not just a cash cow. Lady on reception all over it, very friendly. Car handed back valeted. Cannot recommend enough
Outstanding customer service from James and the sales team and no pushy sales at all!!. As someone who likes cars but definitely not shopping for cars the sales team at Inchcape couldn't have been more helpful, friendly and, probably most importantly, just nice to deal with to the point we got side tracked just taking about life and forgot about the car for a short while. I've been a loyal customer for several years and will certainly remain so. Highly recommended.
I turned up at Inchcape Volkswagen Exeter to look at a used Up! GTi, albeit unannounced and on a busy Saturday morning. Yet Philip the Salesman still managed to accommodate me and get me out on a test drive. The test drive was enough to convince me that I would like to purchase the vehicle, so I patiently waited two hours for Philip to become available to discuss the purchase. Now admittedly I’m old school and have also been in the trade in the past selling Volkswagen Commercial Vehicles, so I already had an understanding of dealer margins, how the system works and what is usually possible to seal a deal. I was informed that there was no movement on the purchase price, so I asked for a few minor extras to be considered, very easy to accommodate given that they’re low cost and easy to absorb into the system. It’s something I did a lot when I was in commercial sales because if you’re prepared to go the extra mile to seal the deal, the customer will remember you another day, for all the right reasons…sometimes you have to speculate to accumulate. This way the dealer gets full asking price and the customer, me in this case, gets a little sweetener, thus both parties feel happy and satisfied with the outcome. Unfortunately this wasn’t to be, despite Philip trying his best to sell the idea to his more senior colleague, who then tried to insult my intelligence and fob me off by saying that the margins are tight and prices are controlled by Volkswagen across all dealers. This apparently maintains pricing across all dealers at levels set by Volkswagen, I thought operating a cartel was illegal, a bit like faking exhaust emissions, eh Volkswagen? It’s also a little difficult to quantify this argument when the vehicle offered for sale is several hundred pounds more than similar specification vehicles at other Volkswagen dealers. Kudos to Philip for trying his best to seal the deal, zero kudos to his boss who appears to be just an order taker, unable to think outside the box and make things happen by letting a person such as myself, with cash to spend, walk out of the showroom in disgust. This experience could have been so much better, especially as I patiently waited for two hours with every intention of purchasing a vehicle…
Very happy with my new car from Inchcape VW Exeter, the staff we’re very helpful. The facilities were excellent, we test drove/sat in lots of different vehicles until we were happy that we’d found the one that we wanted.
We are very pleased with the service provided by the team in Exeter. Our new car functions were fully explained and a thorough handover conducted. The team greet you more as a family member other than a customer which puts you well at ease.
arrived as a fire drill was in progress but was immediately directed as to where to go. Service reception desk was very helpful and checked in straight away. Notified of possible work via video and follow up phone call. Went to collect vehicle when agreed and again quick pleasant service at service reception.
Phillip was amazing! Explained everything to me, let me test drive the cars, and gave me time to chat with my parents. Aaron, also helped by getting the finance side sorted. When I came to collect the car, I had the best experience given from Phillip! Love the car! Thank you
In the short time I've been an Inchcape customer their service has been great. The attention to detail re the servicing of my Polo is what you would expect from a high profile VW main dealer. However on this occasion when returning to collect the vehicle there had built up a queue of customers waiting to collect their vehicles with the associated paperwork. There appeared to be no member of staff that Jodie could call upon as back up. This resulted in me having to wait for at least 30 minutes hence the four stars.
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Inchcape Volkswagen Exeter map

Directions to Inchcape Volkswagen Exeter with public transportation

Yeoford Way 80 meters
B
Matford P&R 140 meters
39
7
B
GRN
Sigford Road 200 meters
B
Matford Park Road 290 meters
GRN
Denbury Court 370 meters
B

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