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Cunard Line

  1. Southampton
  2. Southampton Hotels

Reviews, get directions and contact details for Cunard Line

Cunard Line
Address: Mountbatten House Grosvenor Square , Southampton SO15 2BF, HAM, GB
Phone: 0845 071 0300
State: HAM
City: Southampton
Zip Code: SO15 2BF

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Reviews
They put the T into Cunard. Key to a company's success is how they perform when things go wrong. The easiest part of running a business is when everything is performing perfectly. But how do they step up when things don't go to plan? Well, in Cunards case they don't. We booked a cruise that included a flight, we weren't told the airline at the time of booking, which should have been the first red flag. But it was eventually revealed to be TUI. With anything in life you get what you pay for. In this instance I don't think Cunard really paid anything to charter a TUI flight. Due to TUI being a disorganised shambles of a company our return flight suffered a massive delay and we spent nearly ten hours in the airport terminal for our return flight. During this time not a single update was received around the delay. What a way to ruin a holiday, find yourself trapped in an airport terminal with no way to access the outside world....false imprisonment? Having finally returned home this is where you'd expect Cunard to step up and provide a gold standard of customer service. Sadly not, more like rusty iron standard of service. Could be the salt water corrosion from all the time spent at sea maybe. We won't be travelling with Cunard again and I'd urge you not to either. The above wasn't the only issue. But was the issue that ruined the holiday. What I would say is if you love to stand in a queue this is a business you may want to experience. I wonder if Cunard should be Queuenard. They do love to make you queue. Never read anything about that in any of the marketing. Missed a trick there Queuenard for anyone that loves to queue
Awful customer service! Have spent the last week trying to speak to someone at Cunard. On hold over 15 minutes on each occasion, sent 2 email requests neither have been responded too. Finally got through to somebody who said I was eligible for a 30p refund if I cancelled my booking which is ludicrous. She then put me on hold and the line disconnected! I’ve requested 2 call backs since and still haven’t heard a thing. Can only imagine their call centre is incredibly busy and understaffed. Very frustrated!!
QV to Hamburg 4 nights ; an absolute joy ! Cannot find fault with this short cruise. The staff are exceptional, as is the food. We had an inside cabin which was lovely. Our steward Jamie was wonderful. Already looking at when we can cruise with Cunard again.
Just went on the QM2 and fell in love with Cunard. Yes the ship is dated and tired in areas but truly magnificent. Having done loads of cruises, I still can’t believe that this company is under the same umbrella as Costa and Princess who are just awful. Princess customer service is the worst. So massive WELLDONE Cunard and the QM2 a wonderful experience. Will go on the QM2 yearly now.
The worst cruise I've ever been on, I expected something amazing with Cunard's history but unfortunately it was a terrible experience. Very subjective because we're all different and like different things, but personally I would put P&O and even MSC above Cunard. Embarkation took over an hour, fifteen minutes with MSC. The muster was a disaster, and could've resulted in a serious accident. Our muster station was the buffet where they wanted us to all wait until we'd listened to the captain and been shown how to put on a life jacket. We were all told to leave early because people with hot food couldn't get past us all. We asked for gratuities to be removed but these were still added, so joined the queue at guest services that was always there everyday. Booked together, shared room together and on disembarkation given different times. Although times and tickets don't mean anything, everyone was queuing to get off at the same time. Dinner service was so slow we missed the show, six o'clock sitting starter arrived at seven, most nights. When the food did turn up it wasn't great, lots of confusion in the buffet - they dish your food up for you which sounds better than seeing people piling plates up with food they won't eat, but you'll be stood waiting longer to be served. Not enough staff, but we did hear that Cunard had taken most of the good staff off of QM2 to go on Queen Anne. Guest services said there was no gala evening on our cruise, but then there was on the last night when we'd packed. The planetarium was broken and had been for quite a while. The boardwalk cafe was still closed, think we saw it was closed a year ago? Anyway, something positive - complimentary shuttle bus.
Cunard do not have an office in Sydney and have call centres in Philippines and you may as well speak with a robot who keeps apologising. Cunard cancelled a cruise and give you your cruise fare back and then give you 15%Future Cruise Credit based on what your cancelled cruise cost and you have to book a cruise within 11 months. The inconvenience caused by Cunard cancelling your cruise is of no interest to the call centre. Further the cruise I bought was $19000 paid in October 2023 but once cancelled 4 months after paying the money in full you must wait a further 2-3 weeks for your refund. Cunard do not consider the passenger but rather drum into staff POLICY that always benefits Cunard.After spending 77 nights on Cunard ships the future will probably not be on a Cunard ship unless some consideration is giving by Cunard. All Manner of speaking with call centres seems a waste of time if you have a problem.
Cunard have the most appalling difficult website of any company I have ever dealt with. Clearly no one who works there has ever tried the customer experience. You can't even find a simple cruise itinerary. Every link seems to require logging in again. I would never book with them again simply for this reason as the contempt with which they treat this must surely trickle down to the rest of their whole attitude to their clientele. I am computer literate and have never had such problems with any other cruise company's website after booking. It's very difficult to look forward to my upcoming cruise now.
This cruiseline has gone downhill. I am a frequent Cunard cruuiser. Boarding at Southampton TheyI discovered they lost track of my platinum membership and blamed it on my travel agent. After waiting in a long line, a snippy woman said I would need to wait 4 hours for her to confirm my membership from California. In the meantime, they had issued me a nonfunctioning room key. So I needed to wait in two lines to finally get the proper key and my earned privileges. White Star Service is a myth. I plan to skip Cunard in the future. Worst Atlantic crossing ever!
Cunard Line is a British cruise line based at Carnival House at Southampton, England, operated by Carnival UK and owned by Carnival Corporation & plc. Since 2011, Cunard and its three ships have been registered in Hamilton, Bermuda. It is a best luxury cruise ship.
No Communication !! Having had my cruise cancelled through my wife and I having Covid , it has been impossible to contact them . A e mail of complaint , and a request for refund totally ignored . Hung on the phone for nearly 1 hour today , listening to apologies . Is this really the best a large PLC company can offer Unbelievable
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