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Waitrose & Partners

  1. London
  2. London Supermarket

Reviews, get directions and contact details for Waitrose & Partners

Waitrose & Partners
Supermarket chain for fresh British produce, groceries & baked goods, including store-brand items.
Address: 199 Finchley Rd, South Hampstead, London NW3 6NN, UK
Phone: 020 7624 0453
State: Greater London
City: London
Zip Code: NW3 6NN

opening times

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info
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Reviews
Unintuitive layout and a claustrophobic feeling in the middle of the shop. It's a stressful experience being here when it's remotely busy.nnThe beeping sound of the handheld devices directing staff around the shop for their collection orders is loud, pervasive and extremely irritating.nnIt feels like the people responsible for the shop's redesign and technology order don't actually go shopping in real life, otherwise they would have realised how unpleasant they have made it.nnWe now try to avoid going here where at all possible, having previously been regular shoppers.
The Waitrose & Partners store on Finchley Road has recently reopened its doors after a significant refurbishment, and the transformation is indeed impressive. For long-standing customers, the upgrade brings a refreshing yet familiar experience, combining the brand’s signature quality with a modernized, more efficient shopping environment.nnUpon entering the newly refurbished store, one is immediately struck by the brighter, more open feel of the space. The lighting has been significantly improved, creating a warm and inviting atmosphere that feels both upscale and accessible. The layout has been reimagined to enhance the shopping flow, making it easier to navigate through the aisles. Wider walkways and a more logical arrangement of sections contribute to a smoother experience, especially during peak hours. I Wish they had redo the floor and take out the ancient floor titles, they don’t actually blend in well with the renewed theme.nnOne of the most noticeable improvements is in the presentation of products. The fresh produce section has been expanded and now showcases a broader selection of organic and locally sourced items, which are attractively displayed to emphasize their quality and freshness. The bakery, deli, and meat counters have also been given a facelift, with better visibility and access, allowing customers to view and choose products more easily.nnThe chilled and frozen food sections have been modernized with new refrigeration units, which not only improve energy efficiency but also ensure products are kept at optimal temperatures. Additionally, the wine and spirits section has been enhanced with a more curated selection, and the staff are readily available to offer expert advice.nnA significant aspect of the refurbishment is the integration of technology to streamline the shopping experience. The self-checkout area has been expanded and now features more machines, reducing wait times even during busy periods. For those who prefer a traditional checkout experience, the tills have been updated for faster service, and the staff remain as courteous and efficient as ever.nnThe store has also introduced a click-and-collect service with a dedicated area near the bakery in the back, making it convenient for customers who wish to order online and pick up their groceries but unfortunately they will have to navigate the entire store.nnIn line with Waitrose’s commitment to sustainability, the refurbished Finchley Road branch now includes more eco-friendly initiatives. These include the use of energy-efficient lighting and refrigeration, as well as an expanded range of sustainable and plastic-free products. The store has also retained its focus on community engagement, with noticeboards and information about local initiatives prominently displayed.nnThe reopening of Waitrose & Partners on Finchley Road marks a new chapter for this beloved local store. The refurbishment has successfully blended the classic Waitrose charm with modern amenities and a renewed focus on customer convenience. Whether you’re a regular shopper or visiting for the first time; like myself, the upgraded store offers a seamless and enjoyable shopping experience that truly reflects the quality and care associated with the Waitrose brand.
To the shopper who packed the Uber online shopping order #37915 on July 28th, 2025: You're one of the kindest souls walking this earth. I am so thankful for your kind gesture on my special day, today, I have graduated after difficult years of studying! I want you to know that you made my day brighter and put a bigger smile on my face. Thank you so much!nnTo management and the owner: You have thoughtful and kind people representing this brand. I wish nothing but the best for them.nnRegarding the store and the produce, I mostly go for Waitrose-branded products as it is always high-class and very well-made. I am a regular shopper using different platforms and accounts, as well as shop in person whenever in the area. It has never let me down. Thanks!
A big store with a good range, plus some specials like a Crosstown Doughnuts stand.nAlso, quite hidden away, they serve delicious, hot rotisserie chickens to take away thankfully, well sealed. It's a great touch; I wish more supermarkets did this.
Very unhelpful and unfortunately unkind service with refunding a John Lewis delivery to Waitrose this early afternoon. The staff member middle aged women was unable to refund it which was ok as I understand they are different stores but it was the unkind, condescending and disrespectful manner the staff member treated me which is the reason I’m leaving this review. This was upsetting as we usually do our weekly shopping here and have not had any issues before this.
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Waitrose & Partners map

Directions to Waitrose & Partners with public transportation

Finchley Road Station 60 meters
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Finchley Road Underground Station 70 meters
Metropolitan
Canfield Gdns Finchley Road 80 meters
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Finchley Road Station 100 meters
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Fairfax Road (NW6) 180 meters
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