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Waitrose & Partners

  1. London
  2. London Supermarket

Reviews, get directions and contact details for Waitrose & Partners

Waitrose & Partners
Supermarket chain for fresh British produce, groceries & baked goods, including store-brand items.
Address: 199 Finchley Rd, South Hampstead, London NW3 6NN, UK
Phone: 020 7624 0453
State: Greater London
City: London
Zip Code: NW3 6NN

opening times

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info
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Reviews
Unintuitive layout and a claustrophobic feeling in the middle of the shop. It's a stressful experience being here when it's remotely busy.nnThe beeping sound of the handheld devices directing staff around the shop for their collection orders is loud, pervasive and extremely irritating.nnIt feels like the people responsible for the shop's redesign and technology order don't actually go shopping in real life, otherwise they would have realised how unpleasant they have made it.nnWe now try to avoid going here where at all possible, having previously been regular shoppers.
Went there to arrange some flowers delivery, but when we finally were guided by a member of staff to the right desk. We were only told that we can only arrange this online, after waiting 10 min.nnDid grocery shopping, look nice and tidy. Rest of staff were helpful and patient.
The Waitrose & Partners store on Finchley Road has recently reopened its doors after a significant refurbishment, and the transformation is indeed impressive. For long-standing customers, the upgrade brings a refreshing yet familiar experience, combining the brand’s signature quality with a modernized, more efficient shopping environment.nnUpon entering the newly refurbished store, one is immediately struck by the brighter, more open feel of the space. The lighting has been significantly improved, creating a warm and inviting atmosphere that feels both upscale and accessible. The layout has been reimagined to enhance the shopping flow, making it easier to navigate through the aisles. Wider walkways and a more logical arrangement of sections contribute to a smoother experience, especially during peak hours. I Wish they had redo the floor and take out the ancient floor titles, they don’t actually blend in well with the renewed theme.nnOne of the most noticeable improvements is in the presentation of products. The fresh produce section has been expanded and now showcases a broader selection of organic and locally sourced items, which are attractively displayed to emphasize their quality and freshness. The bakery, deli, and meat counters have also been given a facelift, with better visibility and access, allowing customers to view and choose products more easily.nnThe chilled and frozen food sections have been modernized with new refrigeration units, which not only improve energy efficiency but also ensure products are kept at optimal temperatures. Additionally, the wine and spirits section has been enhanced with a more curated selection, and the staff are readily available to offer expert advice.nnA significant aspect of the refurbishment is the integration of technology to streamline the shopping experience. The self-checkout area has been expanded and now features more machines, reducing wait times even during busy periods. For those who prefer a traditional checkout experience, the tills have been updated for faster service, and the staff remain as courteous and efficient as ever.nnThe store has also introduced a click-and-collect service with a dedicated area near the bakery in the back, making it convenient for customers who wish to order online and pick up their groceries but unfortunately they will have to navigate the entire store.nnIn line with Waitrose’s commitment to sustainability, the refurbished Finchley Road branch now includes more eco-friendly initiatives. These include the use of energy-efficient lighting and refrigeration, as well as an expanded range of sustainable and plastic-free products. The store has also retained its focus on community engagement, with noticeboards and information about local initiatives prominently displayed.nnThe reopening of Waitrose & Partners on Finchley Road marks a new chapter for this beloved local store. The refurbishment has successfully blended the classic Waitrose charm with modern amenities and a renewed focus on customer convenience. Whether you’re a regular shopper or visiting for the first time; like myself, the upgraded store offers a seamless and enjoyable shopping experience that truly reflects the quality and care associated with the Waitrose brand.
This supermarket went from being the best in the area to being easily the worst. Shelves have been empty for at least 2 weeks now, no fresh produce, no dairy products… The food staff who are excellent are as frustrated as the customers, while the management doesn’t seem to be able to fix the issues. If you want to see empty shelves - look at the pictures attached, if you want to buy groceries - go to Sainsbury’s 200 yards down the road.
Many times I'm finding cheaper fresh produce is past its best, often already expiring, going rotten etc. On this most recent occasion, Waitrose have refused to respond when I contacted them politely for a refund. Like everything else, things here are getting worse.
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Waitrose & Partners map

Directions to Waitrose & Partners with public transportation

Finchley Road Station 60 meters
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Finchley Road Underground Station 70 meters
Metropolitan
Canfield Gdns Finchley Road 80 meters
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Finchley Road Station 100 meters
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Fairfax Road (NW6) 180 meters
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