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Staines

  1. Staines
  2. Surrey Train Station
  3. Staines Upon Thames Transit Station

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Staines
Address: Staines-upon-Thames, Staines TW18 4LY, UK
State: Surrey
City: Staines
Zip Code: TW18 4LY

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Reviews
Good station—clean, easy to get around, and helpful staff. Trains to London and Reading run often. Parking and buses nearby make it super convenient. Perfect for daily commuters.
The guests I've just experienced at this railway station are appalling foul mouthed children and teenagers all bumping the barriers, being 18 myself barely brushing the adult mark I'm disgusted, I feel incredibly sorry for the 2 men working there today on platform 1 and wish them a good evening didn't deserve any of that hassle this evening and to then be threatened and made fun of afterwards. I'd look into security being hired for this station because it happens more often than it should and it's not fair on the other guests and workers.
This is a very good station, with all the facilities and services you could want when travelling.nnStaines station is owned and operated by SWR. It has two platforms, each with its own gated exit. They are connected by a footbridge over the tracks, and there are lifts both sides, making it fully accessible.nnBoth sides also have steps and ramps between platform and street level.nnAccessible toilet facilities are also available.nnThe ticket office is staffed, and has good opening hours. The two staff I spoke to were professional and friendly.nnTrain services to Waterloo are frequent, and journey time is from around 40 minutes, to just under an hour, depending on which train you catch.nnServices also run to Reading, Weybridge and Windsor.nnBus services are available outside the station to Thorpe Park theme park.nnThere's a reasonable sized pay and display car park nearby, and large cycle racks by the station.nnUsing a well maintained and signed footpath, it is just over 10 minutes level walk to the main shopping centre.
Well kept clean station connecting London to the beautiful town of Staines. Can get a little busy since it is a small station but has a toilet and vending machine for passenger comfort.
Very disappointed with the customer service experienced at Staines. I’ve used this station for 7 plus years. On platform one there is a mature gate staff called Liz who makes my journey a misery. I’ve made to complaints with no resolve. I take my severely autistic daughter through the double gate line gate. Everyday that this member of staff in question is on the QR code won’t work. However, every other gate staff it does. I’ve later to discover liz is tampering with the gate so that you require assistance. The issue with this is we are missing our train which isn’t fair. She has also refused me the gate and made me go through the single stations with my pram and we’ve been trap several times. To which my daughter distressed with. Please resolve this Staines manager as I’m getting no response. Thanks you.
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