Marks and Spencer

Reviews, get directions and contact details for Marks and Spencer

Address: 1 Merton High St, London SW19 1DD, UK

Phone: 020 8233 3300

Website

State: Greater London

City: London

Zip Code: SW19 1DD

opening times

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

Similar places near

Sainsbury's 7 meters We’ll set out store and very pleasant and helpful staff. Very reasonable prices that ...

Sainsbury's 2 km Do not use this Sainsbury car park as they managed by euro car parks they do not have...

Morrisons 2 km I had a nasty fall in here a while ago. The cause was a customer who had left a baske...

Sainsbury's 4 km machine DOES NOT WORK. Transaction took money from account but did not dispense money...

Sainsbury's 6 km Lovely supermarket, well laid on with some fantastic bargains. Plenty of paid parking...

Lidl 6 km Popped in to get some alcohol for the Euros final, been slapped with a 90 quid parkin...

Tesco Superstore 7 km

Tesco Express 7 km Hm what can I say well, the vibe is off, used to be alright but now always feel star...

Lidl 8 km

Sainsbury's 8 km I was thoroughly impressed by the service at Sainsbury's. I entered the store with th...

Tesco Superstore 9 km

Tesco Superstore 10 km Useful and very sizable Tesco store in central London. You can get nearly everything ...

Morrisons 10 km

Waitrose & Partners 10 km Really nice medium size Waitrose in the heart of Chiswick. Selection of all grocery a...

Sainsbury's 10 km The shop is a decent place.nThe reason I write the feedback is related to the toilets...

Marks and Spencer 11 km Incredible place with nice staff. I love the holiday items they have. I always pick u...

Tesco Superstore 12 km

Lidl 12 km Used to love going here.....Had a run in with the security guard, who grabbed me as I...

Reviews

I recently visited M&S Colliers Wood to purchase a suit for my brother and was extremely disappointed with the level of customer service. We found a suit we liked and wanted an alteration for the trousers. When I asked an employee about getting this done, he directed us to pay at the till. However, when we got to the till, we were told we needed to go back and fill out a form with the same employee.nnFrustratingly, the employee then insisted we had to pay at the till, and when we asked if he could assist us, he rudely refused. This level of service is unacceptable. I didn’t catch the man’s name, but he was black. While I understand that it was a bank holiday and the store might have been short-staffed, this is still no excuse for such poor service, especially from a store like M&S which usually provides better customer care. The store wasn’t even that busy at the time.nnOverall, my experience was incredibly disappointing. I would give 0 stars if possible. Customer service and attitude need serious improvement at this location.

Very poor customer service, unacceptable behaviour, rude staff and not willing to help. This was my experience today at Colliers Wood M&S. complaint the matter to store  manager and instead of helping to solve the issue , said to us will speak to team actually what happened and said good bye to us.nAll the team need customer problem solving training including management.nI was the customer from last 25 years and definitely not going there anymore.nThere was no option to give zero star, don’t deserve even one star.

Fantastic M&S store right next to huge Sainsbury's, huge food, women's and kids clothing downstairs, men's, home and cafe upstairs. Great staff, thank you Cecelia. White Stuff clothes in store now,  free parking, brilliant local shopping focus with Tandem Centre and The Priory Centre in walking distance.

Needs an enforcement officer in the car park, this incompetent driver cannot read UK road markings and proceeded to drive the opposite way down a one way section of the car park, to park directly outside of the entrance. Lazy, entitled and thick.

The store is spacious clean well stocked. Today asked for Macaroni as I did not see it,  the shop assistant went round the back to see if they had it in stock. The cafe has a lovely variety of hot and cold beverages and food.nThe new autumn range of clothing is out now very nice.nThe staff are always willing to help.

Comment on this business

Map, Satellite View
Street View

Directions to Marks and Spencer with public transportation

Merton Abbey 110 meters

470

Merton Abbey Merton High Street 130 meters

131

152

200

219

655

N155

Christ Church (Sw19) 260 meters

152

200

470

655

Runnymede 270 meters

152

200

655

Colliers Wood 390 meters

131

152

200

219

470

655