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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
Address: Wrights Lane , London W8 5SP, XGL, GB
Phone: 020 7937 8289
State: XGL
City: London
Zip Code: W8 5SP

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Reviews
Remember to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your place. They compare countless booking websites and typically will have rooms a lot cheaper compared to others! You're welcome :! This place is one of my favorites in the area. I have been coming here for years. If you decide to stay here you won't be let down. The room we were in was very spacious. With a separate shower and bath. The room was on the fourth floor. It had air conditioning and plenty of space for my kids to move around. Downstairs the reception area was huge not crowded. The breakfast was good. Plenty of choice. You could have it ordered to your room too.
Pros: Close to transportation. Quiet area. Decent-sized room. Everything in the room worked. Pool and spa had nice facilities. Cons: Terrible restaurant and lounge service. Card keys needed to be replaced daily. Extremely busy front desk with long lines each day. Elevators frequently broke down; one elevator was broken during the entire stay. Pool cost ₤5 per day and was closed frequently. Had non-hotel guests taking up half the pool. No ice machines or fridges. Two rooms,11 days in June 2022. Picked this place based on the brand and location. The location was good, but the brand was meaningless. The card keys are horrible! They rarely worked and had to be replaced daily. Given elevator problems and lines at the front desk, this was a MAJOR SOURCE OF GRIEF each and every day. We ensured the keys were kept away from sources of interference etc. Was appalled at the restaurant service. Very busy in the mornings, but limited in what food was available. Scrambled eggs were practically floating in the tray, they were so wet. We never had breakfast there again. The restaurant was unavailable after breakfast. Room service is advertised, but they NEVER answered the phone. I tried multiple times, over multiple days, and never got an answer. Finally had to go down to the front desk, which directed me to the lounge bar to order. The people at the lounge bar were difficult to get attention from, and rude on multiple occasions. The room service dinner that was delivered was excellent.
Was a bit hesitant to stay here after seeing some reviews, however to our surprise we had a wonderful stay. Even with the business of the London Marathon, the staff was pleasant, dinning room was managed well, and overall, the hotel had a great atmosphere. The only complaint I have is that our room was not ready until 30 minutes after check-in time.. but that was minimal and barely a complaint as the rest of our stay made up for it. Great location. Would definitely stay at this hotel again!
Great cost-benefit ratio. Lots of amenities. Rooms are really comfortable! Although the hotel has a profile more focused on business and conferences, I personally had a great time there while travelling for leisure. Walkable distance to Underground station Kensington high street.Rooms: 5/5
Rooms were spotless, with shower gels and shampoos in large pump dispensers for your convenience. Only snag is that you can't bring them home as souvenirs like the little ones in other hotels. Towels were clean. We had a fridge, hairdryer and coffee maker. On the downside the room was unbelievably cramped with one small luggage rack in a double room. There was no room for the second suitcase. I kept knocking my legs on the furniture and getting very irritated by the lack of space. They were also quite stingy with the free teas and coffees, giving us only 1 teabag per night, but 4 coffees incl decaf. One of the best features was having Starbucks in the hotel itself which was great as I couldn't walk very much. Unfortunately it closes at 4 pm. I hope hotel management will look into this and extend hours till 6/630.
The hotel is in walking distance of a few museums and a lot of stores. The tub is also in walking distance so no worries about getting around. Need to go grocery shopping there’s a Whole Foods 10 minute walk away. The swimming pool is super nice there’s a bar and the staff is really friendly. I can’t complain.Rooms: 3/5
Best time ever with my better half, Kensington was so beautiful. The hotel was close to everything, loved that. Fun memories. Historic moments too, the Queen died while we were there. She's such an important part of our English history and future, an end of an era. Grateful to have been there to mourn. The staff were kind, polite and made our stay even better.
Great hotel in a good location with easy transport links into zone 1. Ali who regularly serves in the Starbucks coffee shop inside the hotel is possibly one of the nicest person I've ever met - he's friendly, personable and genuinely cares about customers. Reasons for not giving 5* - Rooms are VERY small, it would be hard to spend time in the room if more than 1 person is staying as there is very little space. Service in the bar area is quite slow but overall a great hotel.
Lovely hotel, pool, garden, central location and staff superb. Easy access to hotel and also nearby tube station. Lots of places to eat locally. Some great , some not so. Very busy hotel and popular with families. Only downside as with other places in London they add a 12.5% service charge without advising you. Be careful when thinking of tips.
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Holiday Inn London - Kensington map

Directions to Holiday Inn London - Kensington with public transportation

High Street Kensington Underground Station 180 meters
Circle
District
High Street Kensington 270 meters
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27
28
328
49
702
9
N27
N28
N31
N9
Phillimore Gardens 360 meters
23
27
28
328
49
9
N27
N28
N31
N9
Earl's Court Rdpembroke Place 430 meters
328
C1
N31
Scarsdale Villas 460 meters
328
C1
N31

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