London Marriott Hotel Kensington

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About

Experience the London area from London Marriott Hotel Kensington. Our hotel in Kensington is where style and substance meet. Stay with us and enjoy a 4-star property near Kensington Palace and all of London, England's top attractions.

Story

Address: 147c Cromwell Road Kensington , London SW5 0TH, ABE, GB

Phone: 020 7973 1000

State: ABE

City: London

Zip Code: SW5 0TH

opening times

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

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Reviews

We stayed here for 5 days, we had a decent time. We got to the hotel early and had requested early check-in days prior, they were able to get us in for an early check in but it was at the cost of losing the free upgrade we had received. I asked them about it and they said there was no difference between the upgrade and our selected room the upgrade added on extra space and the free executive lounge access I didn’t care to challenge it as I had just gotten off a 10 hour flight . Walls were a bit thin, you could hear water rushing through the pipes above us, doors shutting, and people talking but it didn’t bother us as much. There’s a bus stop right in front of the hotel, however I wish it would’ve been much closer to the main attractions but we had an idea of that before booking . Overall, it was a decent stay!  Food & drinks: There are a lot of popular food and restaurants nearby!

There's a reason why I've stayed at this location 10 times! I can't state enough how much I look forward to staying at this hotel each time I come to London. The location is superb, nestled between two Tube stops less than 10 minutes apart and surrounded by beautiful neighborhoods that are always a joy to walk though. There's a fully equipped gym connected to the hotel itself that all guests have access to. Win! The breakfast offering in the mornings is one of the best I have ever come across Win! And more importantly, the staff is always friendly, eager to greet you with a smile, and more than happy to help make your stay as pleasant as possible. Win! My only real nitpick is that the Executive Lounge is a bit dearth in the middle of the day with its offerings other Marriott's by comparison tend to offer more variety, but the dinner service is always sound and the staff work their butts off to keep the food coming and well stocked. I'm flummoxed as to why anyone would go out of their way to give this hotel less than a 4/5 star rating. Sure, the rooms are small, but you're in London! You're not there to chill out in the rooms anyway. They're always clean and they have everything you'd need to make your stay enjoyable. If you're someone who's going to complain about the thread count of the sheets, that the staff weren't unable to accommodate your request of the room temp being set at 72.6 degrees, or, I don't know, you weren't treated like King Henry VIII because of your Platinum Elite status, you're likely an insufferable spoiled child anyway who'd complain that puppies noses are too cold. This hotel is great.

Our stay here was wonderful. It’s hard for a family of 5 to stay comfortably in a hotel but this Marriott offers a spacious executive family suite. The staff are so friendly and kind. Our kids felt like VIPs every time someone greets them by name. The train stations are half a mile away. Great neighborhood of food and shopping! If you have Elite status, enjoy breakfast before heading out.  Rooms: Spacious for family suites.  Nearby activities: Lots of places to eat and things to do nearby  Safety: Quiet and safe neighborhood  Walkability: Walkable to almost everything. The airport is a straight shot by train, walk about 5 mins to train.  Food & drinks: Half a mile away from great places to eat. Dishoom is our fav!

We stay on avg 150/200+ days a year in a hotel.  That being said. The location is not near a tube. So expect a 10+ min walk. It’s also got an inside outside aspect so even with a view your inside staring at the hotel lobby.  While the spread for breakfast an the lounge were rather impressive. It’s also ridiculously over crowded. Your not special staying here lol. The restaurant itself for dinner has its own issues. While the cook needs some lessons. The waitress needs training. I ordered plain buttered noodles for a child. We got noodles covered in pepper tomato’s an olives. The food was gross.  The rooms layout was extremely odd. Massive room an a tiny bathroom. A bathroom that clearly needs some maintenance work and a door that doesn’t slam shut all hours of the night. The shower has a handle but it’s in the way of standing so you have to lean to the right. The door well is missing a door so the floor gets soaking wet. The tub is so high that you have to jump to get out. The ceiling had spots that have never been cleaned.  We ended up eating across the street at the other Marriott property. Much better.  Nearby activities: None. You have to walk to everything 20+ mins.

I recently conducted an intensive 5-day course in the hotel’s Gallery 2, and I cannot speak highly enough of the exceptional experience my seven students and I enjoyed. From start to finish, the service was flawless, truly elevating our time there.  Mr. Xavier’s dedication to excellence was extraordinary. He went above and beyond to meet our every need, showing kindness, attentiveness, and an eagerness to assist in every way possible. His service was unparalleled—precisely what anyone could hope for in such a setting.  The restaurant staff also demonstrated remarkable hospitality. Their warmth and attentiveness created an inviting, welcoming atmosphere that perfectly complemented our event. In all aspects, the hotel’s team transformed our stay into an experience we’ll remember fondly.

My family of 4 stayed here for 4 nights in a suite and it was so comfortable and large that it felt like home.  The staff was always friendly and helpful too.  We enjoyed the executive lounge food and drinks.  The hotel's location is perfect as it is close to the underground and lots of food options by Earl's Court.Rooms: 5/5

I have never been disappointed by a Marriott service ever ! Audrey, the event manager have failed to replied to several a phones calls and emails. I have been passed around for 72 hours by différents managers and receptionists simply to book a meeting room for two hours with a client. The lack of communication and professional is astonishing !! I had to go to Xenia hotel across the road to book a meeting room. This is beyond ridiculous!

I had an extremely disappointing and distressing experience at the London Marriott Hotel Kensington. During my stay, a significant amount of money was stolen directly from my luggage. Not only did I feel the hotel’s security was lacking, but when I reported the theft, I was met with rude and dismissive treatment from the staff. The policies for handling such incidents were unclear, leaving me without support or any real assistance.  I came here wanting to enjoy my stay, but the theft and poor handling of the situation completely disrupted my experience. The case remains ongoing, and I would strongly advise anyone considering this hotel to be very cautious—or, better yet, choose another option if you value your belongings and peace of mind. Guests deserve respect and security, and unfortunately, that was not my experience at the London Marriott Kensington.”

Apparently, there was an issue with my Marriott Bonvoy profile and I got the worst room ever in a Marriott hotel. I was upgraded the following day when they were aware of the mistake and also the junior suite was the worst I’ve ever been in Marriott. They brought me the bill to the table after breakfast which was already included in my reservation: that was another uncomfortable moment.

Let me start with some cons. The hotel is very old.  Carpet on the corridor smells really badly. Like it was never washed. I believe they could clean it from time to time. Only one elevator is working so in the morning you have to wait a long time to get to the reception. Walls are thin so you can hear the talk of your neighbors. Family room is spacious. AC works fine. Room service is good. Staff is very helpful. Leon was super nice and helpful during brakefast time. Location is convenient. Close to the groceries and public transport. Overall good but you could expect something more from Marriott. Especially when it comes to the smell in the hotel. I don't think we will go back. Not at this price.

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