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Hendon Hall Hotel

  1. London
  2. London Hotels

Reviews, get directions and contact details for Hendon Hall Hotel

Hendon Hall Hotel
Address: Ashley Lane , London NW4 1HF, XGL, GB
Phone: 020 8457 2500
State: XGL
City: London
Zip Code: NW4 1HF

opening times

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

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Reviews
Hotel looks quite grand and there are some very nice details in the rooms. It feels old, in a good way. The rooms could have been cleaned and dusted better. The bar was not stocked particularly well. However, for the price I'd say it was overall positive and I would stay here again.
Pre-booked lunch for a family party of 14 some time ahead. Private dining room booking that was only confirmed the day before seemed to have gone astray but our party was accommodated in the main restaurant. No other diners in the restaurant so resolved this situation. Food was good and presented creatively. Service was somewhat slower than expected throughout our visit but we still enjoyed our visit as we were able to catch up and chat with family members. Large helpings of Eton Mess without any obvious meringue was very heavy on the cream. This was brought to staff's attention and they did not charge for this which was appreciated. Overall I think the Hotel looks great with smart decor inside and a lovely garden in which you can sit outside with lots of tables and chairs. Free parking available. I think a little staff training on service standards and how to deal confidently and positively with customers particularly problem-solving who might have any issues would help. Just a bit too much hesitancy and vagueness when issues raised. Not sure they got it.
We have stayed several times before and just love the hotel, the staff are so lovely always helpful and friendly so we were very sad to learn it is closing in October. We did feel the wonderful breakfasts have already gone and were just average which was a disappointment. But understandable as is closing. Barry a new member of staff was just so kind and helpful I have to mention him as he couldn't do enough to ensure we enjoyed our stay. Also the lady in the dinning room whose been there for thirteen years, difficult name! She was very welcoming and we were sad to say goodbye to her.
We used a conference room for our company away day. Friendly operation manager and nice comfortable space. The garden space was nice to take a break from intense discussion and to have a quick team building exercise. The food was a bit salty but apart from that we were taken care of professionally and I'm pleased with the overall experience.
Located easily off the M1 so easy to find. Parking provided aswell. Great service on front desk in a professional and friendly manner. Room was spacious, clean and full of amenities. Info pack gave good advice also. Next morning we enjoyed the breakfast which was very delicious and varied.
Friendly, courteous and efficient staff. Pleasant room. Nicely furnished and very clean. We were fortunate to have a room with working air conditioning. In the current heat wave it's essential so check before booking as it seems system is being upgraded.
We had some family members booked here and after their flight was delayed I had to get in touch to rearrange things. So thankful and grateful for kind staff! Our relatives didn't arrive until 3am. Very courteous and helpful and they enjoyed their stay.
The hotel infrastructure is very tired and there is no dining available after 2000. Also, the hotel does not have a gym, which is disappointing. Staff on reception on arrival were less than attentive, but the staff at breakfast, which was a good spread, were very attentive.
Had afternoon tea here, cost of £17.50. The food was decent, sandwiches being the tastiest but the cakes were dry and too crumbly. The waitress was also a bit rude, tutting at us one time which wasn't polite at all. Nevertheless it was a nice atmosphere, but for the price I would expect better food.
Food was terrible, check in took 20 min because there were no staff. Evening meal took over an hour to arrive and was cold. Coffe was cold. Very poor service and tired decorating. It's in dire need of a facelift and looks tired and shabby. The reception staff didn't give any info on anything at all - we discovered a 'free Taxi service' to the station by accident. It wasn't advertised anywhere at all. It wasn't worth the bother as it turned out - we ordered a taxi and it was 25 min late!
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