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London Marriott Hotel Regents Park

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London Marriott Hotel Regents Park

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The London Marriott Hotel Regents Park – for information and reservations, please visit our website: www.LondonMarriottRegentsPark.co.uk.

Address: 128 King Henry's Road , London NW3 3ST, ABE, GB
Phone: 020 7722 7711
State: ABE
City: London
Zip Code: NW3 3ST

opening times

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

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Reviews
Caveat that this hotel is probably fine for leisure travelers. I stayed for 6 nights for business and am only in the room between 9pm-7am each day, so need a reliably consistent experience good sleep, laundry, interaction w/staff, and breakfast are important to me. The bad: 1. Poor sleep: The bed is stiff and uncomfortable with multiple thin, unsupportive pillows. Hallway and exterior of the building are too noisy, so it disrupts sleep. The television set in my room randomly turned on repeatedly and woke me up. I called the front desk who advised me to unplug the TV. On my last day at the hotel, the power went out in my room. I called and was advised the electrician would need to access my room, and that the electricity would be on and off. No previous notice or warning about this. 2. Water/Laundry: Housekeeping doesn’t replace the water in the room, or pick up the laundry bag unless you specifically call and ask the front desk for them to do so, each day. When my laundry was done the slip says same day service it wasn’t returned for two days. When I called to inquire they said it was because my card wasn’t on file for incidentals. So rather than proactively call me to fix this, they held the clothes hostage till I called. 3. Cleanliness: The bathroom door in the room is a hard close door and cannot be propped open, causing improper ventilation and shower steam accumulation, and the bottom inside of the wood door is rotting from moisture. The rotted door debris flakes off onto the floor. The room carpet is filthy - stains all over, leftover debris/hair from poor vacuuming, but the hotel does not provide room slippers. 4. Staff/other: After I arrived and was settling in, I was disturbed by housekeeping because they needed to visually see that I’d checked into my room I don’t know why they didn’t ask the front desk about this. The staff of the hotel is friendly enough but it’s clear whoever manages this place does so poorly. Three separate occasions I visited the restaurant and/or bar, and had a bad experience with the wait staff each time. They seem confused and unsure of what they should be doing. One occasion I was served undercooked pizza, and later I was served and paid for menu items “on accident” by another staff. The bar staff took 15 minutes to serve me a sparkling water at the bar, since even thought I had sat down, they chose to serve multiple male walk-up patrons first. The good: 1. Breakfast: The morning breakfast is satisfactory. They have good options for everyone, and fresh coffee. The breakfast staff and kitchen are attentive. Overall: Too many small things over time lead up to a poor experience. I stayed here for a week and felt there was some type of different issue each day. During my stay I called down to reception or visited reception a combination of 6 different times for different issues.
it was NOT quiet. Travelling with senior parents meant that they slept EARLY, and not only did the two times that we came back we went off to gloucester in the middle of the week, but continued to come back to marriott to stay for the weekend, there were TWO major parties going on that lasted i kid you not to 2am. trying to sleep was AWFUL. absolutely no respect to other paying guests who stay upstairs in the hotel. other than that, there was dispute regarding breakfast. it is now clear to me that the receptionists who handle the breakfast check-in slot and the receptionists at the front desks have NO COMMUNICATION whatsoever. we booked our stay with no breakfast option, that’s fine. but we wanted to pay it early in advance because the early birds are charged £18 whereas if you eat in on that day it’s £20. so obviously, checking in, we want to pay in advance. The first part stay at the beginning of the week, we were allowed to pay on the day and be charged for £18. the second part of the stay, let me paint the story. my parents first went down for breakfast around 9am, and they were told at the desk saying that they do not require to pay for breakfast today because it will just be charged on the £50 deposit per day that they took when we checked in. because we are staying two night, we are to pay a £100 deposit. so the first male receptionist said that we aren’t required to pay, since it can be charged on this deposit. note that our room number is not printed on their daily sheet at this point. however, when i came down at 10, i went to the breakfast receptionist, i was not able to go in because the receptionist clearly doesn’t recognise me / my parents who came in earlier. so we had to do a whole roundabout dispute in trying to figure out why is there confusion, why are we not able to go in. turns out, as i’ve said earlier, there is NO COMMUNICATION between staff members, no communication in terms of regularity, no protocol of what happens when GUESTS ARRIVE TO THE BREAKFAST AT DIFFERENT TIMES. we are told that tomorrow’s breakfast would be free of charge, and i laugh at this right now, because i will update you in regards of whether or not this is true. also in regards to the deposit, i can also update this review to see whether or not the deposit has been returned. stay tuned. in terms of the actual room, we are a 3 people guest stay. i BOOKED a 3 people guest stay. and what happened? our sofa bed was not made, apparently we had to CALL house keeping to have them make the bed, whilst we’re already upstairs in the room. you’ve got to be joking right? that was unbelievable. the housekeepers that came in were drinking their own water, and set it down in the room as they pleased. drinking halfway and then touching our bed sheets. this is way beyond unprofessionalism. and they were not wearing proper uniforms, i suspect that they were wearing their own casual clothes from who knows where, but that says a lot about their professionalism and they hygiene. unbelievable. the gym was okay. nothing to comment there. just a regular gym. Rooms: cleanliness was ok, but there was a huge black stain on the bed. i cannot comment on where my imagination thinks it’s from. also, PEOPLE’S MUSIC FROM THE GROUND FLOOR’S PARTY IS TOO LOUD FOR SENIOR PARENTS WHO SLEEP EARLY. Food & drinks: i used to love the breakfast. but ever since this morning’s dispute, i will try another london marriott hotel and NOT regent’s park.
Very nice hotel. Very comfortable bed nice shower easy to use and lots of space. Helpful friendly staff at reception and at the bar. Air con was good. The times for breakfast is 6.30am until 11am which is good for people leaving early for work or for people on holiday who want to stay in bed that bit longer. There is lots of choice for breakfast including fry up to Continental and more healthy options. You can also have a meal in the restaurant which was very good I can recommend the fish and chips and the limoncella tart. There are ice dispensers on each floor. I did find that the lifts took a long time and kept going out of service. I would love to stay here again it's in the perfect location for Primrose Hill which I wanted to go to to take photos.
I have been staying here regularly for some time already. The staff are always friendly, welcoming, and willing to assist when ever needed. I enjoy the hotels location in the Regents Park neighbourhood. It's quiet, close to numerous parks, and a short walk from Swiss Cottage tube station, which makes central London easily accessible. The gym is well equipped, and if you time it correctly, never busy to be crammed. Always have a good stay.
As a Titanium member who has been to many different hotels in the Marriott portfolio, this Marriott disappoints. The quality and level of service contributing to the overall experience should not be representative of what Marriott Bonvoy members should receive. This hotel is old and in need of repair in multiple visible areas from burnt out light bulbs, missing overhead panels at the entrance, to slow elevators. You also pay for early check-in. This hotel appears to prioritize profits over reinvestment into the property and amenities for guests. I should have stayed with my original choice for my stay at a different Marriott property in London, but lesson learned. I would not recommend others stay here if you want a good Marriott experience.
My room smelled horribly. I am not one to want to complain and move rooms so I put up with it only to decide I should tell staff lest they try to charge me for the terrible smell. That said, staff were friendly and amenable. The hotel was appropriately priced for the location. The windows had nice views and it wasn't too far a walk from the tube.
I have stayed at Marriott hotels throughout Europe and North America and as a Titanium Elite customer I could not be more disappointed in the service provide by the front office manager of this hotel and the terrible condition of the suite I was upgraded to. Utilizing my suite upgrades for this stay, and I was booked into a corner suite. Traveling overseas on business my priority was to rest and sleep so I was not about to raise my concerns and frankly I had no intention of staying at this particle hotel again so bringing my concerns to the attention of the management was not a priority – for that matter nor my responsibility. Upon check-out I spoke to the front office manger, showing her the photos I had taken and explaining that that room should not have been in service. She explained that it was my responsible, as the guest, to bring these issues to the attention of the management. Now I have stayed in hundreds of hotel rooms, since when is it the guest’s responsibility to tell the innkeeper that their room, serviced by housekeeping staff daily, must be clean, maintained, de-stained, aired out, and repaired? Yes, perhaps I should have brought these issues to the attention of the management when I checked in but if anyone could not see the two-foot-wide stain on the carpet, the obvious water damage to the draperies, stained chair, or the wide-open window with no handles to close it, then I guess I am at fault. The front office manager offered to return my suite upgrades to which I agreed and thanked her. Now, apparently, they will not return those upgrades because I did stay in the suite. Incredible. So, lesson learned – it is YOUR responsibility as the guest, to raise concerns about the condition of your room, not Marriott's responsibility to provide clean, functional, undamaged and odor free rooms to their customers. This was my second stay at the Marriott London Regents Park, and my last.
My stay at the London Marriott Hotel Regents Park was simply outstanding, and it exceeded my expectations in every way. From the moment I stepped into the modern and stylish lobby, I was greeted with warm smiles and a level of hospitality that made me feel valued as a guest. The location of the hotel is perfect—nestled in the quieter, leafy neighborhood of Swiss Cottage, but still just a short walk to Regent’s Park and the nearby tube station. This made it easy to explore both central London and the local attractions like Camden Market and Primrose Hill, while still enjoying a peaceful retreat away from the city hustle. The room itself was beautifully decorated, spacious, and filled with natural light. The bed was incredibly comfortable, and I loved the thoughtful details like plush robes, a well-stocked minibar, and premium bath products. The room had a relaxing ambiance, perfect for unwinding after a long day of sightseeing. Plus, the balcony provided a lovely view of the surrounding area! One of the standout features of this hotel is its excellent leisure facilities. The indoor heated pool was a highlight, offering a tranquil escape, and the fitness center was well-equipped with everything I needed for a good workout. The hotel also has a steam room and sauna, making it a perfect spot to relax and recharge. The dining experience at the in-house Carluccio’s Restaurant was delightful. Breakfast offered a wide variety of fresh and delicious options, catering to different tastes and dietary preferences, while the dinner menu featured authentic Italian dishes cooked to perfection. The service was impeccable, with staff always attentive and ready to accommodate any requests. Another plus for this hotel is its family-friendly atmosphere. While traveling with children, the staff made every effort to ensure we were comfortable, offering kids’ activities and even providing a special menu for the little ones. Overall, the London Marriott Hotel Regents Park delivers a perfect combination of luxury, convenience, and relaxation. The exceptional service, top-notch amenities, and fantastic location made my stay one of the best hotel experiences I’ve had in London. I would highly recommend it to anyone visiting the city—whether for business, leisure, or a family getaway. I can’t wait to return!
My family and I stayed at the London Regents Park location for 5 days. We came a long way from America and this was our very first time in not just London but Europe— I am very grateful we landed here. The hotel itself is beautiful and the lobby bar and restaurant have great food and drinks. The staff however were the highlight, the front desk was knowledgeable and accommodating. Most importantly though a huge shoutout to our favorite employee Sami. He really was very friendly and entertaining at the bar, gave us fantastic recommendations around the local area, and just generally made the whole experience amazing for us. If you are listening management—give this man a raise
Overall, had a nice stay at this hotel. It was a first for me in this location. Great location in Primrose Hill with easy access to central London. 3 quick stops or about 15 minutes. There are quite a few options for food in terms of walking and Camden Market is a mile away or 20 minute easy walk that is safe and nice. I had exceptional service from the staff, and I want to lead with this. Everyone was incredibly friendly and eager to help - whatever department they were in. I was traveling on business and the number of families and children staying at this hotel was wild. Way too much for me. Restaurants were chaotic and loud, which was very frustrating. It was hard to find silence. I understand hotels have to accommodate all, but business travelers should be aware of the potential noise. The gym is nice - but does not open till 6am. Way too late for me. I am used to having a 24 hour gym at a Marriott and this came as a bit of a shock when I tried to enter at 430am on my first day. Staff was kind and offered me a map to run, but I lift and didnt have access to weights and had to substantially shorten my workouts due to the time. Its incredibly hard to stay consistent when traveling and its nice to have the use of a gym at all hours. Rooms were clean, shower pressure and heat in the shower were exceptional.
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