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Holiday Inn Express Hotel London-Golders Green North

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Holiday Inn Express Hotel London-Golders Green North
Address: 58 Regents Park Road , London N3 3JN, XGL, GB
Phone: 020 8371 6060
State: XGL
City: London
Zip Code: N3 3JN

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Reviews
IHG have cancelled our Coronation weekend booking. My children were looking forward this wonderful experience but prices have quadrupled and no doubt IHG are wanting to cash in. I reached via twitter and their customer support but was basically told they were honouring the booking and couldn’t offer an alternative. This isn’t the sort of company that I trust ‘ like to do business with my Karma reach out to them at some point
I didn't actually use any of the rooms, so I can not comment on that. I was there for a private function, which I would say went down very well.Location: 5/5
Had a reservation booked here in June to be called up yesterday and told that our reservation had to be cancelled due to the hotel not reopening until August now. I asked for a confirmation email to be sent through, I have now rung up 3 times to request this sent through and everytime to be told it has been cancelled. Great... send me a cancellation email then so I know no money will be coming out of my account for somewhere I am not staying? We were due to stay for a concert date, we have now had to spend twice as much to get accommodation in SLOUGH as around London is way too expensive and everywhere is booked up due to the concert. So not only have we had to spend more money on accommodation but also spending travel money to and from. I will not be chancing staying with a Holiday Inn again if they take bookings not even knowing if their hotel will even be open..... She offered no alternative hotels or arrangements either... pretty shocking customer service!
Don't use this hotel Had my reservation for June cancelled Apparently it has been closed for the past 2 years Called ihg and same unsupportive and extorting more money for a different hotel
I honestly wouldn’t bother; I booked this hotel many months ago and I got an expected phone call to say the booking would be cancelled and that was it was upto me to find another hotel. This was very worrying as I intended to see Coldplay 19th August and I booked this in good time which meant most other hotels were much further away and at a higher cost. I found Holiday Inn Express very unsupportive. I phoned Holiday Inn Express to make a complaint and was on the phone for over an hour. After speaking with a supervisor, I was informed that I was liable for any increased costs and that they had no responsibility after cancelling the booking, which I find completely unfair and an abuse of my custom. I will not be making any further bookings through Holiday Inn Express after this encounter as it was very stressful and should be more straightforward. There were plenty of other hotels available, however they would not consider honoring the price I already agreed. Sounds like money making to me as opposed to treating customers with fairness and respect
The staff were so friendly and helpful on the front desk and in the restaurant and bar. They couldn't do enough for us. The breakfast was really good, lots of choice and tasty. I would have liked tinned tomatoes. The pull out sofa was very uncomfortable and sagged in the middle so ended up putting the mattress on the floor. The main bed was very comfy though.
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