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Courthouse Hotel

  1. London
  2. London Hotels

Reviews, get directions and contact details for Courthouse Hotel

Courthouse Hotel
Address: 19-21 Great Marlborough Street , London W1F 7HL, XGL, GB
Phone: 020 7297 5555
State: XGL
City: London
Zip Code: W1F 7HL

opening times

Monday: 06:00-06:00
Tuesday: 06:00-06:00
Wednesday: 06:00-06:00
Thursday: 06:00-06:00
Friday: 06:00-06:00
Saturday: 06:00-06:00
Sunday: 06:00-06:00

Update Info

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Reviews
Having stayed here for business a few times there was unfortunately a negative trend for this hotel. There are a small number of staff who are excellent and hold the hotel together, however the hotel manager wasn't one of them. For everything good there are two things bad. A few times the breakfast just wasn't available without warning, other times it was perfect and other times just a packet of cornflakes in the self service breakfast room. Had to wait on one visit for the room to be cleaned at 9pm on arrival and was made to wait an hour. Fire alarms going off in the night on various occasions. Wasn't allowed in the car park due to a coach blocking access not moving because management said they didn't need to. Wasn't allowed in the pool as the floor was closed due to a function. I was still paying standard price. I felt this hotel was focused on the service of its large business clients and not a single room occupancy individual. This Hotel could be fantastic. But from my various stays it was definitely not. I really hoped it would have changed as it has the elegance and facilities to be fabulous.
There are mixed reviews about this hotel, but I found it just fine. Staff is super helpful and responsive. The breakfast was very good in the morning and I like the fact they had generous hours. The bed was very comfortable. I liked the pillows too. Our coverlet could be a little larger for a king bed, but we were fine. Housekeeping was outstanding! Afternoon Tea was great. Everyone is very polite. Great location to Carnaby area and Oxford Circus Tube.
This hotel does not feel 5 star at all. I would say 3 star at best. The carpets are grubby and rooms are tired looking. The reception is underwhelming and the rooms aren’t even ready by 3pm which they claim is the check in time. Price wise it is okay given the location but the service is nothing to write home about - transactional & not particularly welcoming or informative. The mini bar is empty and the biscuits in the room are stale. Fine as a business traveller hotel but I wouldn’t be rushing back.
Stayed here for a week on business. This is very far from the 5-Star hotel they claim to be. Rooms are very outdated and worn down and badly need to be renovated and staff was quite unresponsive to simple requests such as delivering an iron/ironing board to the room. To top it off, I was charged for expensive breakfasts by accident, when I had never visited the restaurant. The staff acknowledged the mistake and promised a prompt refund, but it has been 1.5 months of chasing them to refund the credit card without action from them. Expect a budget hotel experience here if you stay.
For me this hotel was just 'OK' - not really worthy of 5 star status. The staff gave the impression they would rather be elsewhere, which they probably would, but it shouldn't show. I didn't feel the £280 was value for money. Although the location was good, it's unlikely that I would stay here again.Rooms: 3/5
This is not a 5 star hotel at all, it is 3 star at best. Loud noises from outside, not soundproofed at all. The service is beyond awful, my TV did not work for the duration of my stay. The manager was not apologetic about this but tried to turn it round on me that I could have changed room. At 12.30 at night when I was in my pajamas with all my stuff unpacked?! I wasn’t even given an official offer to change room. The person who came up to see if they could get my tv to work just looked at me in my pajamas and said ‘you’re not going to want to change room are you’? The decor is not 5 star especially the bathrooms. Absolutely awful experience.
Beautifully refurbished Marylebone Magistrates court into nice pleasant well placed hotel. Don't be put off by the brass plaques on the front entrance which still claims to be a courthouse. Staff were helpful and when I explained that in a previous life I attended the old Court, the concierge showed me and my partner around. Some cells have been retained and No.1 courtroom is still intact. A very happy experience
First of all, I would NOT call it a 5 star hotel, no matter what they claim. But, if you book knowing what to expect, it is a great place to stay. Positives: -The location in Soho is great- just at the entrance to Carnaby St. and Liberty store. And walking distance to Covent garden, Oxford St., and Leicester Sq. -The breakfast was good and the room was a good size, very clean, and the bed was very comfortable. -They also do have a conceirge that was very helpfull Negatives: -It feels outdated, like it needs a serious makeover. -We had a small problem with the check in, when at first they couldn't find our reservation, and when they did- they claimed that it didn't include breakfast although we made sure it did before booking. When we showed the receptionist the emails cofirming our room indeed included breakfast she said it was a mistake, but let us have the breakfast anyway.
Lovely hotel and cinema experience tainted when asked for £34 for 2 glasses of prosecco when visiting the bar during the film. The bar menu said they were £10 per glass. The bar man when challenged did not correct the price so I ordered something else.Service: 1/5
Our room was quite dated and looked out onto a brick wall. The lift took you to a scruffy alley that you had to walk through - dirty walls and doors. Plates on the floor outside another room were not moved. The air con had a mind of its own. The breakfast was cheap and went cold before we even had chance to scoff it. Absolutely not worth the price tag
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