Connells Estate Agents Westbury on Trym

Massive thanks to Connells for helping us to buy our first home. We didn't have a clue where to start when it came to buying a house, but Kim Law explained everything in such detail that it simply made the whole process so easy and quick, she was great with communication and kept us informed about everything along the way! Definitely Would recommend. thanks again!

A big thanks to Connells and more specially Kim for assisting us with our first buy. The whole experience was swift and stress free. Fast communication and the best help with providing and talking us through all the relevant documents, made the duration of our correspondence extremely easy! Thanks again.

Contrary to all the positive reviews on here, my elderly parents experience was anything but positive from start to finish. There were 2 cash buyers and 1 first time buyer with a mortgage in place in this simple chain but due to the total incompetence of the solicitors Connells recommended they use, the whole saga took nearly 5 months to complete. Connells response to all parties was that it was no fault of theirs and that they washed their hands of the whole situation. I would suggest that you use your own solicitors if you decided to buy or sell with them. Also Connells you should look for the definition of customer service because your staff definitely do not display any of the attributes you would associate with this. Lastly I would suggest that you investigate your relationship with Talbots solicitors as the service they provide to your customers is appalling. This is not a review of sour grapes but an account of our experience. If I ever chose to move house the Connells would be the last estate agency I would use

Save yourself any additional stress in what is an already stressful situation- moving house and chose any agent other than Connells Westbury on Trym. After a bad experience in 2010 lack of communication, false information, delays in the chain etc I was very reluctant to use this agency again for a move in 2022 however Jo came out and valued our property and was very likeable so against my better judgment we decided to instruct the branch. Initially all was ok but very clearly again we experienced the same issues as before in terms of lack of communication, having to chase for updates, the manager Ian was very dismissive and mainly focused on how short staffed the branch was so nothing was his fault. The chain was on the verge of breaking several times and in the end it was the fact that 3 parties in the chain communicated with each other and gave up with Connells was the only reason the sale completed. I would add in 2014 we sold with another local agent and had a far more positive experience. All the negative reviews about lack of communication and dismissive attitude and poor customer service are sadly spot on so this agency is best avoided if you want to minimize any additional stress related to a house move

A big thanks to Connells for supporting me during my recent purchase. They helped me navigate various delays and frustrations and showed great empathy throughout. A big thanks especially to Joana and Ian

Great experience - everyone we dealt with at Connells Westbury was honest and professional throughout. They were knowledgeable and helped reassure us when we were stressed about the house buying process. Thanks Ian, Rebecca and Joe

I only have positive things to say about my experience with Connells, everything was completed within the timescale of 56 days as I bought my house via auction at IAMSOLD. Very professional. Highly recommend!

I am in the process of renting my first property by myself. Lexie has been so helpful! I receive responses usually within a few hours and she has been doing everything she can to help! Having used another company previously who were pretty much non responsive, Connells have been a great difference. I would definitely recommend!

Jo Chapman and the team were brilliant with me and my wife. After a difficult sale with another agent, Jo was informative and supportive with our purchase. All moved in now