Avis

Reviews, get directions and contact details for Avis

Address: 24 E London St, Edinburgh EH7 4BQ, UK

Phone: 0344 544 6059

Website

State: Edinburgh

City: Edinburgh

Zip Code: EH7 4BQ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: 10:00 AM – 2:00 PM

Update Info

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Reviews

Unfortunately, specific circumstances have forced me to discuss my bad experience with this company and its staff. In this review I will try to be as objective as possible and leave my personal feelings to the end.
Pros
The rental cars were new, clean, and fit all the criteria for travel- it never broke down and was very trustworthy even when travelling over long distances.
Cons
The customer service was abhorrent. When walking into the reception the receptionist didn't greet us warmly but rather with a scowl on her face. A male member of staff then replaced the receptionist also with the unfriendly and rather rude attitude throughout the transaction. Neither had the experience, knowledge, or competency to handle an, dare I say, common complication- a car crash.
The man lied and said, "we have no obligation to provide you with a replacement vehicle". I am not sure he understands what "complete coverage" on your insurance means or what being “insured” means. He then proceeded to list further expenses we would have to pay for a replacement vehicle including the cost of the new vehicle for remaining usage and new insurance for the new vehicle.
The male member of staff blamed the car crash on us in front of us without the necessary information to make such a claim. Worst of all the man (and female receptionist) apparently had no insight into customer service. They did not apologise for their rudeness or blatant obvious mistake, even when procedure was explained to them by their superiors.

Personal opinion
From what little research I have done on this company they are of good repute with decent customer service. However, you shouldn't have to pay extra for a smile or a friendly greeting when you walk through the door. That is about universal politeness of which certain people obviously lack. If the word 'budget' in their company name equates to a lack of good manners, the existence of humans in the company is an unnecessary feature- I would rather interact with automated robots with no soul.
I hope the company and management reflect on this and several other negative experiences of its customers to make significant necessary improvements to its customer service in the hope that it can be competitive as a business.

Evaluation
The redeeming quality for the company and this review is the upstanding manager from the Manchester branch who managed to rectify the situation. We left without having to pay additional fees and with a replacement vehicle (after lying about having no automatic vehicles available). Although the process was already very stressful on top of being involved in a car accident, the result left us pleased- earning the second star.

      
      
      
 7 years ago (09-01-2018)

Great place to rent a vehicle, friendly team working there who really helped me out

 7 years ago (09-03-2018)

It was good. Nice staff and good service. At start not every scratch was noticed, but in the end there was no problem about the scratches. We had fully comprehensive insurance.

 7 years ago (02-11-2017)

Very helpful service agents. Took the time to explain and resolve service issues.

 7 years ago (16-01-2018)

Fast efficient pick up plus I got an upgrade!!

Location is ideal for anyone in Central Edinburgh so no need to trail out to the airport.

 7 years ago (10-01-2018)

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