Avis

Reviews, get directions and contact details for Avis

Address: Turnhouse Road, Edinburgh Airport, Ingliston, Edinburgh EH12 9DN, UK

Phone: 0344 544 6004

Website

State: Edinburgh

City: Edinburgh

Zip Code: EH12 9DN

opening times

Monday: 7:00 AM – 11:30 PM
Tuesday: 7:00 AM – 11:30 PM
Wednesday: 7:00 AM – 11:30 PM
Thursday: 7:00 AM – 11:30 PM
Friday: 7:00 AM – 11:30 PM
Saturday: 7:00 AM – 11:30 PM
Sunday: 7:00 AM – 11:30 PM

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related searches: Avis Edinburgh Airport, Avis Edinburgh Waverley, Hertz Edinburgh, Avis Edinburgh Airport contact number, Avis car rental, Avis UK, Europcar Edinburgh, Budget Edinburgh

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Reviews

My car broke down while driving on the highway alternator died and vehicle lost power and I had to wait 4.5 hours for a tow truck. When I arrived back at Avis to return the car they cared more about checking the car for damage than my safety from driving their broken vehicle.nnUPDATE: Avis attempted to offer me one day off the rental, which in no way addresses the fact that they provided me with an un-roadworthy vehicle and endangered my safety. Don’t rent from Avis unless you want your holiday to be ruined!!!

Very fast pick up, friendly service from pick up station. Very nice and clean cars. I did return the car after office hours, it’s very convenient with key drop box. Thank you Avis for the great experience!

When I walked into the car the bonnet was half open and carpet under pedals had 2 big holes. Tried 3 times to close the bonnet without success. I decided to go back to the desk to find a solution. After a wee wait and explaining to the lady behind desk I think called Liz, she said that holes in the carpet were not an issue and safe and she would close bonnet herself. She said that she would no replace the car as it was safe. After a 15 minutes wait she came back pointed that bonnet was now closed and put a cover on the carpet. I thanked for that and walked away to the car again. Before starting it a new alert came up on the panel asking for oil change and service due. I walked back to the desk and knew she was not going to be happy, she said to forget about alert and give it no attention as service was yet no due. I could not believe what she said and I asked confirmation in written. That made her angrier and insisted on no replacing the car. I said I did not mind what car she gave me but it needed to be safe. She finally accepted to replace the car and downgraded me giving me a 3 doors Fiat 500 in which I struggled to fit in. It was late, I was tired and sicked of situation and decided to drive away with my downgraded car as punishment from Liz from Avis Edinburgh airport. I am looking forward to end my trip and never hire a car from Avis Edinburgh airport again! I have rented hundreds of car and never given such poor treatment and lack of respect for safety of people when hiring a car!

When renting a car abroad, one may become stressed with different rules, regulations, fees, and types of vehicles. In my case, none of this was true. I have only positive things to say about Avis and the EDI location specifically. The manager, Mikey, was an outstanding person. He was unbelievably friendly, professional, and honest about everything. I wholeheartedly couldn't have asked for a better experience. It was 07:30 o'clock in the morning, and even though you might expect someone to be a little cranky or bogged down working so early, he was full of energy and smiles. Mikey didn't try to upsell me at all with packages or better vehicles. When I informed him of my travel plans, and he saw the size of my luggage, he educated me on what I needed. I had thought a Fiat 500 would be sufficient for my massive suitcases and plans to travel up north to The Highlands, but I was mistaken. Again, Mikey was completely transparent. He told me it was absolutely doable and not a necessity to choose a different vehicle. It came down to comfort and peace of mind. He was compassionate enough to take us outside and show us the size of the car, as well as let me sit in it and get a feel for it. After some careful consideration, I decided a more substantial vehicle would be a wise choice, and I was correct. The Kia Sportage is a phenomenal machine. Heated seats, heated steering wheel, Lane Keeping Assist, Steering Assist, and 50mpg for an SUV! Even though it is massive compared to a Fiat 500 or Kia Picanto, I had no trouble even as an American driver cruising the narrow, winding, cobblestone streets of Edinburgh City Centre, or Glasgow City Centre, for that matter.nnOverall, there is no question in my mind that I will be visiting Bonnie Scotland and Avis at EDI again. Pleasant, easy, and speedy are some of the many positive adjectives that come to mind when describing my experience with Mikey and Avis.  Hassel-free and real person-to-person customer service. Mikey, you rock!

Avis charged me £788 to repair this cracked windscreen without any notice or consent despite being told the car was fine when returning to the representative

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Reviews, get directions and contact details for Avis

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