Reviews, get directions and contact details for Audio Sanctuary
About
We specialise in providing bespoke personal audio systems for clients worldwide.
"Connecting you to the music"
www.audiosanctuary.co.uk
Story
Audio Sanctuary were founded in 1985 as a mail order only company distributing catalogues to tens of thousands of UK customers who wanted cables and accessories for their HiFi systems. During the first 10 years of operation Audio Sanctuary grew rapidly and began distributing many well known brands to businesses and had an input in many cable and accessory designs, some of which are still available now!
In early 2003 Audio Sanctuary put their mail order catalogue online for the first time so that customers could see what products were available and then phone to place their order. In 2005 Audio Sanctuary revamped their website with more products and for the first time enabled customers to purchase directly from the website. At the same time a website called headphonesdirect.co.uk was also set up to cater for all headphone related queries and list all of the available headphones that were available.Also in 2005 Audio Sanctuary were appointed as a Sennheiser's Consumer Spares Partner for their headphones and soon became the go to people for all of Sennheiser customer's requiring headphone spares.
In May 2009 Audio Sanctuary and Headphones Direct merged. In August 2009 Audio Sanctuary processed their first online order with a new website that had headphones, cables, accessories and Sennheiser spares all listed on the single website making it easier for customers to purchase.
Audio Sanctuary are now one of the largest suppliers of Sennheiser spares and accessories and have a specialist division set up to help customers find the correct part or offer any support that may be required.
With the merging of headphonesdirect, Audio Sanctuary have a seperate division which specialises in medium to high-end headphones and headphone amplifiers.
At the core of Audio Sanctuary is the cable division which aims to supply customers with cable for their HiFi and Home Cinema systems to the length and terminations they require.
"Audio Sanctuary is a specialist supplier of headphones, earphones, portable audio products, and replacement audio components. Established in 1986, we not only offer a huge range of premium products, spares & accessories, we also have decades of experience and expertise in all things audio, and are very happy to help.Our custom-cable service offers all kinds of bespoke cabling, including speaker cable, interconnects, digital and optical connections.Besides our very popular online shop, we also have a showroom in South-West London. Come visit and audition some of our wide range of portable audio products, from the best brands in the world of high-fidelity audio."
Address: 35 High St, London, New Malden KT3 4BY, UK
Phone: 020 8942 9124
ku.oc.yrautcnasoidua@ofni
State: Greater London
City: New Malden
Zip Code: KT3 4BY
opening times
Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PMThursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
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Reviews
Unquestionably one of the best customer care experiences I have had in buying audio gear in the last twenty or so years. A relaxed, well equipped environment with highly knowledgeable staff in my case David to help make an informed decision. Absolutely first class!
If you're in London and looking for decent headphones, you should visit Audio Sanctuary. It's without a doubt the best way to pick the pair that is right for you. I spent almost 3 hours in the showroom A/B testing a number of headphones before making a decision. The staff left me to explore the range of products available without any pressure or pushy sales pitch, all while being completely available for questions and advice. It's an outstanding level of service - and they also price-matched the pair I bought to a large retailer.
THANK YOU for the awesome service! I just received my replacement HD 800 earpads and headband padding in the mail, well packaged and all and couldn't be happier. I couldn't find these anywhere in the states or through Sennheiser... The customer service and experience with Audio Sanctuary was top notch, personal, and quick! My previous ordering experience was terrific as well. I will definitely be ordering all of my spare parts from Audio Sanctuary from now on!
Top class service and unbelievably good products. I bought a Stax SRS 3100 electrostatic earspeaker system from Audio Sanctuary. They delivered it extremely quickly - far quicker than their website indicated. The product itself gives the best sound quality I have ever heard.
When our twins were born, I wanted to find a way to listen to music quietly without waking the house. Audio Sanctuary, with a particular thank you to Joe, were supportive the whole way I should add with great patience as I tried different approaches, finding a headphone setup that would get close in sound quality to my speaker system. We ended up exceeding this goal and I'm delighted. Next stop to upgrade my speakers to equal the headphones...
A really nice and private place to experience headphones, earphones and daps and speakersthe staffs are very patient and friendly, they just let me experience whatever I want to, I would definitely choose this store if I am going to purchase in the future
Excellent service! Having purchased replacement earpads for my Sennheiser headphones and failing abysmally to fit them, I posted them to Joe at Audio Sanctuary who was very helpful. The headphones were returned within a few days with the pads fitted. It makes a refreshing change to get service of this quality these days, thank you guys, much appreciated.
I've recently started dealing with Audio Sanctury and all I can say is that they are a first class retailer to deal with. I've found all the staff to be very knowledgeable and friendly and their advice has been invaluable. I have no hesitation in recommending them to anyone looking to purchase any audio equipment and I'm sure I'll be dealing with them again. Thoroughly recommended.
Finally found somewhere with proper sennheiser earpads rather than knock-off parts everywhere else. Quickly shipped too
Amazing experience. Knowledgeable and passionate staff. They left me to listen for as long as I wanted, no pressure. Was just a very nice experience!