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Reviews, get directions and contact details for Vue

Vue
Address: Westfield Shopping Centre, Ariel Way, White City, London W12 7GF, UK
Phone: 0345 308 4620
State: Greater London
City: London
Zip Code: W12 7GF


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Reviews
There is no doubt that this is the best cinema around, mainly because of the incredible staff!! BIG shout out to Ash who is so helpful and kind.nI have been to cinemas everywhere, and I have never received incredible customer service like I have here! The team manager, Jason is so attentive, kind, thoughtful, knowledgeable, and generous! The whole team is amazing and so generous. They always go above and beyond to ensure that we enjoy the experience and have such great energy, despite the long shifts and late hours. And I work in HR and I can recognise a great team leader and colleagues when I see one.
The seats were great. It was easy to use the self automated machine to buy tickets and same as other Vue, there were plenty of snacks to choose from.nnHowever, the tickets were crazily expensive. A matinee showing for two regular seats were almost £30!nnThey added tax/service charge on top of the £13.99 ticket from an automated machine.nnIt didn’t happen when I saw a movie at another Vue location recently.nnI would avoid this vue in the future.nnThe movie was excellent though!
If your over 60 years of age you need a passport.driving licence or other photo id to be served alcohol. Nice cinema generally clean . Comfortable seats . What's not to like. Imagine being aged nearly mid 60 and being asked for a photo id to buy a bottle of beer . And when politely explaining I didn't have any id refused service. . I know licence laws need to be strict. Still plenty of other cinemas in London. Some with very nice bars and staff
We had an absolutely terrible experience at Vue today. My son and I went to watch a movie, and the staff was incredibly rude and inconsiderate, completely lacking any sense of customer service. I will never return to this company again.
Dear Vue Cinema Management,nnI am writing to express my extreme disappointment with my recent experience at your cinema. Given the exceptionally hot weather yesterday, I was shocked to find that the air conditioning was not turned on for a three-hour movie Bad Newz @20:50 in a fully packed theater. This created an unbearably uncomfortable environment, making it feel more like a sauna than a cinema.nnI could not enjoy the movie due to the oppressive heat and was left feeling frustrated and exhausted by the end. I expected a pleasant and comfortable viewing experience, especially given the price of the tickets.nnIf the air conditioning was not functional, the management should have taken proactive measures, such as changing the cinema hall or canceling the show. Allowing the movie to proceed under such conditions was inconsiderate and unprofessional.nnPlease explain why I should continue to patronize Vue Cinema when the service provided is far below acceptable standards. This experience was highly disappointing, and I will not be returning unless I am assured that appropriate measures will be taken to prevent such issues in the future.nnI hope you take this feedback seriously and address the situation promptly.
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