The Borough

The Team at The Borough were helpful, courteous and extremely accommodating. Our stay, for a family occasion, was enhanced by the brilliant staff at The Borough, who did all they could to make our stay a special one. Our room was clean, bright, and very well equipped. It was a tad on the warm side and it may be an idea if guests were shown how to adjust the heating in their particular room on their arrival. We could not fault the cleanliness and freshness of the room and bathroom facilities. The catering and quality of the food was good, even if the service tended to be a bit on the quirky side. One of the party of eight on our table was waiting for over ten minutes for her starter, which arrived long after the rest of us had finished the course. A similar occurrence happened during the desert course, with one chap receiving his crumble a quarter of an hour after the rest of us. Small grumbles as the food was truly excellent, but a relevant observation that should be taken on board when catering for larger parties. Breakfast was good, though with the Borough Full English there was no toast and butter, which was a bit unusual. Again, the service was a touch quirky, with my wife's request for toast and jam being completely overlooked. All that aside, we enjoyed our stay at The Borough and have already recommended it to friends. The complementary drink as a welcome for guests is a lovely gesture too. Overall then, just a quick brush-up on the ordering and serving of the food front, and full marks. Thank you.
4 7 years ago (06-12-2017)

Lovely hotel. Our room was spacious, clean & very quiet, even though the bar was busy & there was a function on. The bar itself was very nice, & staff in general pleasant & helpful. Only downside was the breakfast experience; food was slow in coming, & it all felt a bit disorganised, whether this was due to staff shortage or we'd all come down at the same time I don't know. But it didn't really detract from our stay.
4 7 years ago (30-01-2018)

From arriving the borough it showed itself to be exceptional. Staff friendly and helpful with a touch of humour . Accomodation immaculate and good value for money. We are and drank in the hotel again food good quality and their own beers a treat. The borough is getting it right in every area.
5 7 years ago (25-02-2018)

What a gem of a place. We went up to Lancaster to see our daughter in university. There was a music festival on at the time so space was limited. But luckily the Borough had a room left. Due to the festival parking was tight. So I ended up in the council car park 100 yards at the end of the road. Not ideal as it's a hopeless system where you have to keep going back to your car to update your ticket. We decided to have Dinner in the restaurant, and am I glad we did. It was lovely. The service was a bit slow, but the place was absolutely packed as a band was playing in the bar. So that can be excused. The room was top class with a fully modern bathroom suit with double bath and walk in shower. The bed was really comfy and we had a great nights sleep. Breakfast was disappointingly slow. But the staff did all they could and were very helpful. But I have to say overall it was a lovely place to stay. I have payed more than double the price for a similar room in other parts of the UK . (And they did not include breakfast and sting you with a parking charge ! )
5 7 years ago (16-10-2017)

Great food, great drink and a wonderful atmosphere. Excellent accommodation. Wonderful New Years break. Recommended.
5 7 years ago (09-02-2018)