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Sheraton Grand Hotel & Spa, Edinburgh

  1. Edinburgh
  2. Edinburgh Lodging
  3. Kinghorn Lodging

Reviews, get directions and contact details for Sheraton Grand Hotel & Spa, Edinburgh

Sheraton Grand Hotel & Spa, Edinburgh

About

Experience more in the heart of Edinburgh. Enjoy modern Scottish luxury at its best with theatres and concert venues, Edinburgh Castle and shopping on Princes Street all just minutes away. Recharge and rejuvenate in our award-winning One Spa.

Story

From the warm welcome to the inspirational views of Edinburgh Castle, arriving at the Sheraton Grand Hotel & Spa is always special. Official Website - http://www.sheratonedinburgh.co.uk
@SheratonEDI

Address: 1 Festival Square, Edinburgh EH3 9SR, UK
Phone: 0131 229 9131
moc.notarehs@hgrubnidednarg
State: Edinburgh
City: Edinburgh
Zip Code: EH3 9SR

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Just wrapped up a 5 night stay at the Sheraton Grand - Edinburgh and I coyldn't be happier. Check-in was very smooth with a thorough explanation of all the hotel amenities.nI was in Room #715 which was spacious, cclean and modern with an AMAZNG view of the Castle.nThe Club Lounge offered an exceptional breakfast as well as an evening hors d'ouevres with complimentary drinks.nConveniently located atop the hill, a short walk from Princess Street, makes grtting around town super easy.nThe entire staff were friendly and professional.nI did not visit the Spa or Restaurant, do I cannot comment on those.nOverall, a fantastic property deserving of all 5 stars. Highly recommended...
I stayed at the Sheraton Grand Hotel & Spa in Edinburgh with high expectations, based on my previous experiences with Sheraton properties around the world. Unfortunately, this stay did not meet those expectations.nnNoise & Soundproofing:nThe biggest issue was the lack of soundproofing. The rooms are not well insulated, and I could clearly hear noises from the corridors, doors, and general hotel activity. I raised this concern twice with the staff, but unfortunately, there was no improvement. This level of noise is not acceptable for a hotel marketed as a five-star property.nnBreakfast Experience:nWe paid for breakfast, but no one informed us that there was an à la carte menu available. We only found out after asking ourselves, which indicates a lack of proper communication and service awareness.nnService Level:nOverall, the service felt average and did not reflect a five-star standard. There was limited attention to detail and a noticeable gap between the brand’s reputation and the actual guest experience.nnOverall Impression:nWhile the hotel carries a strong international brand name, the experience did not align with what I would expect from a Sheraton at this level. Based on my stay, the hotel felt closer to a four-star experience rather than a true five-star one, especially considering the price.
Excellent hotel with comfortable rooms, very clean, nice staff, and great amenities. A bit off the beaten path but well worth the stay. The elite lounge offered a superb, extensive breakfast! A large variety of great offerings, it was a fantastic way to start our day and the evening food reception provided so much that we didn’t even need to eat elsewhere. A wonderful club! The orange juice machine made the best orange juice we have ever had in our lives!! Our room was spacious, clean, fresh with very comfy beds. Staff was friendly and helpful. We really enjoyed our stay and would stay again. The front desk also allowed early check in which was so convenient and nice after a long flight.
Thank you @Sheratongrandedinburgh for the great service and overall willingness to make sure people enjoy their stay.nnI have added a photo of Adam, taken today 19.01.26 NB. Photo taken with consent and knowledge of possible utilisation He is an amazing young man. He is so enthusiastic and has a brilliant energy and smile. He obviously loves his work. He taught me this morning that at this hotel there is no question you can’t ask.nnThe kindness from all the staff I engaged with, from the staff in the bar & breakfast room to the concierge Adam, special mention as he did absolutely go above and beyond it felt.nnThe HR recruitment policy is to be applauded, all of the staff were so polite, cheerful, helpful and friendly and also the youthfulness of the team is so refreshing.nnMy customer experience was amazing. For an overnight stay I had great service from the minute I arrived and parked my car in site at 8am Sunday morning before going off to my meeting, checked in at 3pm with a glass of wine and complimentary snacks all the way through until my extended check out at 2pm Monday afternoon. Great value for money stay and yes, I will definitely be back and let’s see how Adam’s career progresses. #hospitality #kindness #teamwork #customerservice
A peaceful, calming stay from start to finish.nnThe atmosphere was the first thing I adored — quiet, warm, and instantly relaxing, like stepping into a little pocket of calm. The staff were wonderfully kind and attentive, making every moment feel easy and looked after. My room was spotless and cosy, the perfect sanctuary after exploring the city. The spa offered the exact healing pause I needed.nnI left feeling lighter, rested, and a little bit enchanted.
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