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O2 Shop Maidstone

  1. Maidstone
  2. Maidstone Store

Reviews, get directions and contact details for O2 Shop Maidstone

O2 Shop Maidstone
Address: unit 6, 7 3 Fremlin Walk, Maidstone ME14 1QG, UK
Phone: 01622 664726
State: Kent
City: Maidstone
Zip Code: ME14 1QG

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
Helpful and knowledgeable staff so customer service and satisfaction was good. But this seems to be a very busy store, often a wait to be able to sit down with a staff member to deal with any issues. Clear floor area so easy to navigate for those with mobility issues.
8 years ago (29-08-2017)
They have nice staff
7 years ago (15-04-2018)
Went to buy a new Samsung S8, Samsung rep was very helpful showing me the new features of the phone. Speaking to the O2 staff with regards to the cost £689 + £10 for the O2 pay as you go sim that I didn't need which I explained. To which I was told that was what they had to charge and couldn't do anything. My response was so your willing to lose the sale of £689 for £10 and staff response was its your choice and turned to attend to another customer. So walked out up to the carphonewarehouse and bought one from there with no issues and saved the £10 😂😂😂 what a way to run a business.
8 years ago (01-07-2017)
Dreadful experience both from 02 store and customer service. Phone upgrade ordered for Click & Collect. Got to store and told to go away and come back 25 mins later. Discover phone not there, but refusal by store staff to look into where phone is and to call customer services. Customer services telling me to ring store. Store never picks up the phone. Avoid 02 like the plague! (Phone still missing / lost and 02 still refusing to try and find out what's going on). UPDATE - When the phone eventually turned up several days later (seems 02 website & customer services mainly at fault here), the in-store guy who served me and dealt with me couldn't have been more helpful and apologetic. A completely difference service to the weekend so perhaps avoid when too busy.
8 years ago (31-01-2017)
Terrible sevice at 02 in Maidstone today. I had to wait 1 hour just to collect my 'click and collect' phone! I very nearly gave up and left. The Manager was just standing there, as was the Samsung Rep. I asked twice if it could not be done quicker as I had a Collection code and he said I had to wait for a Customer Services Representative. It took 1 hour to be seen, for something that took 30 seconds to receive. Ridiculous!! The Manager obviously hasn't grasped what 'click and collect' means. Don't go there unless you like waiting!!
8 years ago (07-05-2017)
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