Argos Maidstone High Street

Fantastic staff. Always helpful. Always go out of there way to rectify any problems.
5 7 years ago (08-02-2018)

I don't normally review shops but this shop has rude blunt and unhelpful staff that need training in customer services. I purchased two fitness watches today on black Friday event on click and collect that morning but It was only when I discovered the black friday brouchure instore that had an offer on that I felt robbed of twenty pound so I took my receipt and leaflet back to shop as the offer started that day when I ordered. When I brought the issue up with the cashier she was defensive from the off and clearly made it my fault and said I must of done it the night before and why didn't I pick it up when I paid. With the cashier still indenial looking through leaflet when it was clearly in writing in front of her she then refused to acknowledge that I had been over charged and made me wait an hour for their computers to be rebooted. When asked to talk to the manager she was reluctant to help. Totally unacceptable service I won't be going back to this store.
1 7 years ago (15-11-2017)

This has to be the worst Argos I have ever been in RUDE staff I stood looking to buy a watch stood there for 5 mins 3 or 4 staff over the other side chatting about what they did and what was going to do on new years. I asked if I could look at 200 pound watch. The woman walked over and said ...... I have to buy the watch first to look at it ... I said but it's here in the display glass She tutted No I have to pay Then look I said what if I don't like it ??? She said we have to refund the money which will take a few day I said but it there, pointing my finger at the watch .... She just tutted and walked off .... SACK THE LOT OF THEM if you don't want to work leave
1 7 years ago (30-12-2017)

DO NOT BUY FURNITURE FROM ARGOS! On Tuesday this week I had a delivery of two sofas from Agos. When the delivery van finally pulled up (after trying to previously deliver my sofa to the wrong addreds) I was met by the most arrogant driver. The driver and his mate unloaded my brand new snuggle chair by dragging it by the plastic it was in and down the lorry on to the floor. They then proceeded to literally ram the edge of the chair into my brick wall at the side of the house. When they finally got it in my room I tried to unwrap it as quickly as I could so I could look for damage. In the mean time I could hear the delivery men dragging my 3 seater sofa down my corridor next to the house. I managed to get the plastic off of my sofas enough to see that there were stains all over the three seater and that the 2 snuggle chair had a hole in it where your delivery men rammed it in yo my wall. I pointed out the problems to the delivery men and they were not interested. The driver just walked back to the van and the drivers mate told me to sign paper. I wrote on the paper what the issues were and of they went. They didn't offer to call your office, they didn't apologise and take the damaged chairs away and arrange for new ones to be delivered as matter of urgency like I would expect from good customer service. I was totally appalled! Moving on... I called your "customer service team" straight away. The call was answered by what I can only describe as a child. She didn't have a clue what she was doing, couldn't find my order and didn't once apologise for what I had exoerienced. When I asked for a supervisor she just hung up!!! How could I be treated so badly by your customer service team after what had just happened to my brand new sofas I was so looking forward to receiving! I then phoned back and finally spoke to someone who could help. I am really unhappy with the way things have progressed since my calls. I got a refund of £60 for the three seater sofa which is stained. This for some reason is being classed as "a goodwill gesture"! It is not a goodwill gesture and does not even cover the cost of having the sofa cleaned. May I also add that I should not have to get a brand new sofa cleaned in the first place!!. The snuggle chair is being replaced but not for weeks! Also at times that are not suitable for me. I should not be put out by your delivery mens mistakes and should be given priority of dates that suit me. I have a footstool being delivered by you on Sunday and even after three further emails to your customer service team, I have not been given a good reason as to why you will not exchange then. Details in my further three emails to your customer service team have been completely ignored and I am just totally disgusted by this whole experience. I will not be leaving this complaint here and will be taking matters further. You delivered faulty goods and are now refusing to handle my complaint satisfactorily.
1 7 years ago (07-09-2017)

Always fteindly and helpful and always got want I want in stock
3 7 years ago (07-11-2017)