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MINI Cooper Sunderland

  1. East Boldon
  2. Sunderland Car Dealer

Reviews, get directions and contact details for MINI Cooper Sunderland

MINI Cooper Sunderland
"Welcome to Vertu MINI, dedicated to providing exemplary customer service and competitive prices on New and Approved Used MINIs. The experienced staff at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too."
Address: Boldon Business Park, West Boldon, East Boldon NE36 0BQ, UK
Phone: 0191 448 7971
State: Tyne and Wear
City: East Boldon
Zip Code: NE36 0BQ

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews
I would like to thank Tom sales for the excellent customer service he provided in buying my car. Nothing was a problem, he delivered a first class service which was very efficient and quick. I would highly recommend Tom and the sales team at Vertu Sunderland
Last year I bought my 4th Mini from Vertu Mini in Boldon Sunderland. In the past I’ve always bought from Newcastle but by chance I was offered a very good deal and received excellent service during the purchase. It was booked in for its first service yesterday. Graham in the service dept was excellent and very friendly. We’d been given a car to use whilst our car was being serviced - again really impressed with this along with the electric car we’d been given to use. On returning the car I’d asked if we could possibly speak with someone in sales to see how much it would be to trade in our 1,year old petrol car. The sales girl Kathryn who Graham asked to help us explained she was busy with a handover and no one else was available - I asked if someone else could help us so she asked a convenient time to call us the next day with figures and the best buying options for us - which was scheduled around 1.00 pm. No call or email came which I do understand people are busy and other sales may take priority. My disappointment and reason for this negative review is in the response received by Kathryn when I’d been put through to her when calling later the next day to explain we’d received no call back - she was extremely negative and quick to reply stating “I’ve been too busy and in all honesty I haven’t even thought about it or put any figures together - no one has had any time in here today “ I felt this was not only very belittling but definitely not the normal customer service I’ve received in the past. I don’t expect 5* treatment at all as know sales will be stressful but just politeness and some professionalism would have sufficed. No offer was then made to get us any figures at any later point. We were in a position to purchase a new electric car but certainly wouldn’t even contemplate using Vertu Boldon now as the way we were spoken to was so rude and definitely as a customer - not needed.
I've been coming to Boldon Mini Dealership since I passed my test in 2017. The customer service is 2nd to none. Since 2021 I have been a customer of Lee Wilkinson and can't fault him. He always goes the extra mile to ensure I'm happy and comfortable whilst in the garage and when looking to do a review or car change. The rest of the team are Fab too.
A very positive experience buying a used car from Tom, he is very pleasant, friendly and knowledgeable. The whole process was completed in 5 days with no issues at all. My experience with Vertu is just how buying a car should be!
Friendly, professional, personal service from Tom from first contact & throughout the whole process. I would definitely recommend Tom if you’re buying / selling your car! Thank you Tom!
We followed Paul Martin, from Newcastle to Virtu MINI Sunderland as we were looking to change our current 2 minis that Paul has sold to us in the past up to a Countryman. After a visit on the 8th October to the weekend sales event we happily signed up for a JCW Countryman. Following Saturday was collection day and Paul was happy to do the handover. He didn’t tell us that it was his day off and came is especially for the hand over, just shows what a great guy he is to sacrifice part of his day off. I can recommend Virtu MINI Sunderland and especially Paul as this is now our 8th mini. Thanks Paul and team, professional and a pleasure to do business with. Paul Martin is an absolute star and always goes that extra mile. I can recommend Virtu MINI Sunderland. And many thanks to Dave.
Popped in to look for a car and ended up leaving with one! Paul sales was very approachable, friendly and made me feel at ease as the whole process of buying a car can be daunting! Nothing was a problem and he found the perfect car for me in my price range! 5 stars from me :
I have owned my mini for around 2 months after buying at Vert Mini, and can honestly say that everything has been handled with the utmost care, from the very start to present day. Tom is extremely attentive and professional, and could not recommend him enough.
Update: My Mini Clubman S went in for repairs under warranty for leaky air conditioning on the interior. The service I received was absolutely fantastic the courtesy car Convertible cooper S I received was great fun. Chris Tibbot was the member of staff I dealt with over the phone and in the branch multiple times and his service is outstanding. He was very welcoming and friendly and had a passion for the job. He also was able to clear up any queries I had with the services provided and extended warranty. Overall, I couldn't speak any higher about my experience I'll certainly be recommending Mini/BMW to friends and family when the conversation comes up. My mini clubman was cleaned by the branch twice and both times it came back like new. No scratches inside or out I honestly was very surprised at how good it looked. There wasn't even any swirl marks on the outside and I think even the leather was given treatment. 48 hour test drive below Couldn’t be more appreciative of the service that I received from Mini when looking to get a 48-hour test drive. Victoria went above and beyond to set up a test drive in a clubman I was looking for. I felt VERY welcome in Mini thanks to her! Even though it’s my first time ever stepping in their garage and myself being 21 I can’t fault how nice/easy the experience was. I’ve had bad experiences elsewhere especially at the garage I’m currently tied to with my own PCP so this was seriously refreshing. The Car - 1.5L Clubman Exclusive DSG I can't stress enough how much the car blew me and my dad away I dragged him along for a second opinion mainly and his own opinion of mini was completely changed The level of comfort around town and on the motorway, vast amount of space for a family of 6 feet+ people, the level of quality miles beyond anything in its class, all without losing the sporty driving feel Mini in known for. Sold on the fact that the car is the ultimate all-rounder and the best part is that it’s got so much character, something that I feel at least is lacking from all the alternatives. I absolutely see me in the next 6 months’ purchasing a Clubman and my dad surprisingly said he could also see him swapping his car.
Although the negotiations for a new car fell through, the service i received was unmatched. Tom Rapp was spot on throughout, was very professional and tried his very best to make it work. I send my thanks to Tom, Dave and everyone at Vertu Mini Sunderland for making my experience as good as possible even though we didn’t reach the end goal. Highly recommend for anybody who is considering buying a new car to visit Vertu Mini Sunderland!
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