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Cooper BMW Sunderland

  1. Sunderland
  2. Sunderland Car Dealer

Reviews, get directions and contact details for Cooper BMW Sunderland

Cooper BMW Sunderland
"Welcome to Vertu BMW, dedicated to providing exemplary customer service and competitive prices on New and Approved Used BMWs. The experienced staff at each of our BMW Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too."
Address: Bolden Business Park, A184, West Boldon, Sunderland NE36 0BQ, UK
Phone: 0191 283 0118
State: Tyne and Wear
City: Sunderland
Zip Code: NE36 0BQ

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
As always, a fantastic experience purchasing from BMW. Paul Thompson was an incredible salesman from start to finish and was able to source me a vehicle immediately, all done and dusted within two weeks. He kept me up to date all of the way and was extremely professional and helpful given my few personal setbacks along the way. The car came with a full tank of fuel also which was a lovely added extra that I didn’t at all expect. It was a very nice touch to a fantastic experience. People rarely go back to other brands after their first BMW and tend to remain loyal to the brand. The professional service from the dealerships is certainly part of that. Thank you Vertu Sunderland.
*** Amazing customer experience *** I have just been dealing with James in the parts department at Vertu, Boldon. In my experience he has gone above and beyond in terms of providing the very highest level of customer experience. He was incredibly polite and very helpful and I found his professional manner very refreshing. His help and knowledge when it came to the coding of my new pannier locks was in invaluable. A very sincere thank you to James, a pleasure to deal with. Jason
Had a great experience buying our electric iX1 from Vertu in Sunderland. I dealt with both Chris and Jeff, they were great. I drove a long way so they ensured that once i was happy to buy the car, the did everything they could to ensure I could do the deal on the day and drive away. This is not the usual process with any main dealer. They always want extra time - but not these guys. Everything was done and exchanged on the day. Super happy with the service. Thanks Jeff and Chris!
Just picked up my used approved BMW today and must say that I cannot be more pleased with the level of service. I travelled here from Berkshire and was initially anxious about buying a car from such a distance, but I was assisted by Paul Thompson, who I must say exceeded all expectations. He reassured me from the first moment that I have nothing to worry about and with his regular updates, friendly demeanour and what I can only describe as superb customer service, all my concerns were alleviated and I have to say that I could not be happier. Paul and the entire team at Vertu BMW Sunderland are a credit to BMW and I will happily be recommending them to all my friends and family. 5 stars are not enough to do justice to these guys, I’d give them top marks all day long!
Recently had a diesel hose split on my 3 series bmw, I spoke to Andy James in the parts department who was more than happy to help, he order the part in quickly and I had the car back on the road within 2 days. Exceptional service. I just want to add that BMW were cheaper than aftermarket, it always pays to check with the dealers first as they get a lot of bad press for being expensive but trust me on this occasion they saved me over £50 as others wanted £180 for said part. Once again thank you to Andy James, true credit to Vertu BMW Boldon.
What a fantastic place, had a recall on my BMW 2 series Active tourer M Sport, all sorted nothing was to much for Rebecca Lloyd and her team especially Agija Sestakovska. The whole process from start to finish was amazing . My car Midnight was well looked after and will definitely be going back!
Can’t praise Kyle and Chris enough for helping with the purchase of my car from Vertu BMW, both have been really helpful and professional in the whole process and are a credit to the brand. I wouldn’t hesitate to buy a car again from them. Thanks guys!
Great experience yet again, this time a service, Gemma was great and made everything easy from start to end, courtesy car provided for the day, couldn't ask for more
I walked around for 20 minutes and looked at 3 x 1600GT...Even took photos of the bikes to show the misses... Did anyone ask if I needed any help or advice...NAH too busy talking to each other or looking on their computers... Wouldn't care I was the only guy in the place ...looks like I will buy a Honda Gold Wing. Absolutely terrible service, 3 sales guys, not one sale guy Interested...Think it must just be the bike sales..There's a few bad reviews about the attitude...
I have received first class service from this garage. From the time I identified the car I wanted nothing was too much trouble. Matthew was informative and helpful and took time to explain all aspects of the car and finance. My husband has bought two bikes from the Motorad team on site and have always had first class service from Will. Thank you Vertu you made the experience easy.
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