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Reviews, get directions and contact details for Millennium & Copthorne Hotels at Chelsea Football Club

Millennium & Copthorne Hotels at Chelsea Football Club
Address: Stamford Bridge, Fulham Rd, Fulham, London SW6 1HS, UK
Phone: 020 3479 3565
State: Greater London
City: London
Zip Code: SW6 1HS

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
This hotel is extremely disappointing and taking advantage of loyal Chelsea fans.nnThe problems start when booking - as a CFC club member I should be entitled to 20% off my stay.nHowever instead of the discount code being entered at the checkout it is entered when searching a room initially. Whilst it comes up with 'CFC offer' a quick search without the code reveals this to only be around £10 cheaper than the standard room rate. Certainly not a 20% reduction!nWhen I rang to query this with ASR they were unable to help and I was advised that the offer shown was what I was entitled to.nnThe reception staff are brisk and uninterested, bordering on rude. Same with the security staff on the door.nnThe rooms are terrible - peeling wallpaper, mouldy bathrooms, dirty carpet, uncomfortable bed and pillows. One of the worst nights sleep I have had in a hotel.nI stayed on business over 10 years ago and the hotel has not changed since.nnConsidering the price was over £300 a night for a standard family room I found the entire experience unacceptable.nI love CFC but would not stay here again.
Excellent location if you don't want to be in Central London but want easy access to it via bus, underground or walking.nnHotel & bar staff were all excellent & friendly - they especially made my son feel very welcome.nnWe only had breakfast onsite & bar snacks, and as vegans the options weren't many but they were good.nnRoom was basic but very comfortable - it was also very quiet & we hardly heard any noise.nnWe did not use the onsite parking - it was not run by the hotel & was *very* expensive. Thankfully, we found a much more reasonably priced parking spot via JustPark, less than 5 minutes away £70 for the whole week, rather than £38/night onsite.
Dated decor, dirty rooms, mouldy bathrooms & zero customer service skills at reception.....nnA good location but wow this hotel has zero warmth or class. Looks like it has not been updated since the early 00's with its dated decore, bright lights in reception and stock image decals on the walls throughout......clipboards here and there with the Chelsea FC logo clinging to its association with the fine football club. This hotel is anything but. Reception staff are rude. Charged my card twice then refunded in error the whole lot yet kep chasing me with letters with my name misspelt under my hotel room door. The rooms are filthy. Dust everywhere. AirCon vents with clumps of dust coming out and broken tiles, screeches in bath and mould in the dated bathrooms - see pics for yourself. Buffet breakfast was bog standard and the tables and seats are so close to one another. Tv's in hotel room are tiny and kettles mug size. Really and truly a two star hotel. Staff and management should be ashamed of themselves.
Our stay at Stamford Bridge Hotel Aug 19–22 was excellent. The location is safe, pleasant, and very convenient with easy access to the metro. The staff were extremely helpful and welcoming. Our room was comfortable and included all essentials, including a kettle. Breakfast with the voucher was very good and added to our experience. The only minor issue was the bathroom not having enough racks or shelves. Overall, this hotel made our London trip truly enjoyable, and we would gladly recommend it.
Honestly, I’m so disappointed to have to leave a poor review of a hotel attached to the club I love!!!nnIt’s shockingly overpriced for a hotel – at almost £200 a night, it should be much better.nnI booked the hotel as I was attending a family event during the international break, so it was cheaper than usual as there was no football on.nThere was some kind of issue on arrival, but I was happy with how it was handled. As a result, I met who I believe to be the hotel manager, who told us the hotel was under new management and that parts of it would soon undergo refurbishment.nnUpon arriving at our room, however, there were several problems very small and dated, to name just two that I won’t bore everyone with it.nnAs we left the hotel for the evening, we saw the manager again. I commented that I expected better for the price, and he agreed. He offered us a free breakfast and free drinks at the bar as an apology. The next morning, however, when we went down for breakfast, staff asked me to pay at £16 each again over priced so we didn’t have breakfast as offered as compensation.nnOn top of that, there’s no subsidy for on-site parking. Overnight parking is £36!!nnIn short: the hotel is overpriced, service is poor, and it’s very dated.nnDon’t stay here unless you 100% have to!
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