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Mercedes-Benz Of Newcastle

  1. Newcastle upon Tyne
  2. Newcastle Upon Tyne Car Dealer
  3. Tyne And Wear Car Repair

Reviews, get directions and contact details for Mercedes-Benz Of Newcastle

Mercedes-Benz Of Newcastle
Address: City West Business Park, Scotswood Rd, Newcastle upon Tyne NE4 7DF, UK
Phone: 0191 448 7872
State: Tyne and Wear
City: Newcastle upon Tyne
Zip Code: NE4 7DF

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews
So, having picked Gertrude up from Mercedes-Benz of Newcastle on Monday, I'd just like to share a few thoughts and some feedback on things. Overall, it's been great: the car itself is staggering and everyone I've worked with in the dealership has been friendly and positive. Now, I'm aware that car sales people can get a bad rap and I'm sure that, around the Universe, all sorts of shenanigans has gone on in the past, so I'm going to single out a couple of people for their efforts in getting me into a vehicle I thought I'd only dream of actually owning. First, and foremost, credit to my Sales Executive/Consultant/Whatever-the-current-term-is, Nina who has been a breath of fresh air throughout the whole thing. I can't emphasis this enough, but she's just ... herself; there's been no pressure, no feeling of deal slipping by, just a genuine will to get me into the right vehicle. So, if you've had enough of the 'traditional' approach, ask for Nina and tell her I sent you. Second, and possibly to the surprise of some, Andy, who made all the finance happen. Normally the finance guys are the bane of the car buying process and they get no thanks whatsoever, despite the fact that all they get to do is sit in front of customers telling them that their products are too expensive and that they want them cheaper. Hey, I did the same thing, but, you know what, Andy was easy to work with and, yes, like others, I tried to get the best deal for myself, but we got there in a straightforward simple manner with none of the convolutions that you sometimes hear about. Does that mean that there's nothing to be improved upon? For Nina, nope: she's perfect. Andy? Nope, although, as the paying customer, perfection would only be achieved if the car was, in fact, zero cost. Oh, well, I can dream. And the overall dealership itself? For anyone who hasn't been there in a while, there's been a little bit of a rearrangement of furniture. The old reception desk has gone to make way for some stairs into an extended customer area. This is great - it's open and specious and the lady who's been there doing duty on the teas and coffees (my apologies, but I cannot for the life of me remember her name) is fantastic. What's not so great is the small stand just to the left of the entrance as you walk in that now functions as a reception pedestal: with all due respect to the person who designed it, to me it has the feel of a trade show booth, or something that would be put in the middle of Eldon Square for the AA to sell breakdown cover from - it just doesn't feel premium to me. There are other issues with it too: having lost the desk, there's no focal point when you walk in, no cues for 'where do I go now?' The pedestal is at an angle to the entrance too, so it doesn't present much of a profile to anyone walking in and it's easy to walk straight past: I did the first time. Any newcomer to the dealership would simply stand there and wonder what was supposed to happen next, especially as the pedestal doesn't have anyone there for a lot of the time: on my arrival for the handover, I stood around for a few minutes trying to look lost and leaning on the E Class information stand until someone took pity on me and I was quickly ensconced in the customer area. And the final thing is that the pedestal is much taller than the old desk was, so if you get any disabled visitors, particularly someone in a wheelchair, you're effectively putting up a barrier to them. All that said, I do appreciate that there's a balance here between having product in the showroom and the space (and staff) requirements for a 'reception' function and, just because I liked the original desk concept, it doesn't mean that there isn't a better way to do things! I just feel that it's possible to tidy up/improve the experience for a customer/potential customer when they initially walk into the showroom. Other than that, keep up the good work!
8 years ago (02-05-2018)
Fantastic experience with the annual service yesterday. So professional yet friendly service. A really special mention for Muchael who kindly picked me up in the city centre. He is perfect for the job. A friendly warm open guy who is a credit to Mercedes! Pay rise or bonus I say!! Many thanks Peter
8 years ago (25-04-2018)
My wife and I recently bought a E Class Estate from you on the 13th of Feb. The sales person who dealt with us was Sean Smith, we found him to be very very helpful and a very pleasant person. Any query we had about the car he answered with ease. He completed all the paper work with ease for us and made the whole process effortless. I must say that we think he is a credit to Newcastle Mercedes. In fact we found all of the staff that we came in to contact with pleasant and helpful. Although we are some 100 miles away in Yorkshire as and when we require another car we would not hesitate in coming back to you. We are delighted with the car and cant thank you all enough, hope to see you again in the future. Mark & Elaine Wilson.
8 years ago (25-02-2018)
Very very sloppy and inconsistent service. I was incorrectly charged for using a curtsey vehicle which should have been complimentary. I have raised this issue many times but I am yet to receive a response. This took place in the summer of 2017. In addition to this, I have had to return my vehicle to Mercedes on multiple occasions due to work being poorly completed or not being completed at all. The most recent and shocking example of this was my vehicle displaying a warning light after being collected the very same day from a service. This resulted in me having to cancel an important business trip down south. What was particularly baffling was that my vehicle had no issues whatsoever prior to being serviced. I had simply brought my vehicle in following a nationwide recall. The next day I brought my vehicle back to the site explaining what had happened. Instead of urgently addressing the issue, I was given an appointment weeks away. I am aware of how Mercedes operates with regards to the productivity measurents of their mechanics. This is definitely partially responsible for the poor service. If you charge premium prices, one should expect premium and attentive service as an absolute minimum; especially as a Mercedes service plan customer.
8 years ago (04-05-2018)
Fantastic service. Very friendly and helpful staff. Specially young scott. Couldn't do enough to make us welcome. Found the car i wanted. All done within 30 mins. Thanks again guys and keep up the good work .
8 years ago (10-05-2018)
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