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McErcur Dunken House Hotel

  1. Accrington
  2. Great Harwood Lodging

Reviews, get directions and contact details for McErcur Dunken House Hotel

Address: Blackburn Road, Clayton-le-Moors, Accrington BB5 5JP, UK
Phone: 01254 398021
State: Lancashire
City: Accrington
Zip Code: BB5 5JP

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Reviews
We had such a nice one night stay. After a cancellation the day before from another hotel, we thankfully found this hotel for Valentine’s Day weekend and were honestly so grateful for the hospitality we received. The spa facilities are great and we received a bottle of wine on arrival. Stunning bathrooms and huge comfy beds in a beautiful old building. The breakfast buffet was great and the dining room is comfortable. Will definitely be back. On the Friday night before we left and just after booking the hotel I emailed to ensure they’d received the booking. I had such quick correspondence from Sadie who was attentive and so helpful. She gave us a later checkout and explained how our package would work.
Stayed for 3 nights recently as the base for a coach trip. A lovely warm welcome and very speedy check in with everything ready for our arrival and keys handed out immediately. Our room 616 was very clean, quiet and spacious. We both commented on the comfy beds and complete black out of the room during the night. Exceptional food with waiter service at dinner. Tea/Coffee served to the table at breakfast which was buffet service We loved the idea of selecting our 3 course meal for the following night. A special mention of Joseph in the restaurant who was charming and so helpful. Without question all staff were polite, professional and helpful. An asset to the company. Our only disappointment was not seeing all the Christmas decorations go up before we left. Thank you for making our stay so enjoyable.
Although our room was upgraded on arrival, unfortunately a double bed was within the room when twin was booked. The receptionist was very quick to find a further room, however one of the Queen beds within was uncomfortable down to the mattress as it felt like the springs were coming through which ultimately led to not having a good night's rest. The food on offer was beautiful for the evening meal, yet felt the breakfast buffet although plentiful, could have been warmer. The staff throughout our visit were pleasant and polite and acknowledged our comments with genuine concern. The spa, although not directly under the hotel, we commented upon the pool being cool, the changing rooms were cold and the spinner for costumes out of order. No robes or slippers were supplied even when part of the package. However the treatment area was lovely with a varied rooms available and plenty of space to enjoy.
Good location, close to motorway, easy to find. Stuff was very friendly, room was spotless clean. Food in the restaurant tasted good, wide selection of alcohol in the bar. Spa facilities nice as well including : pool, steam rooms, sauna, jacuzzi. We came here to spend my husbands birthday, overall very satisfied. definitely recommend, and looking forwards to come back.
Beautiful building, needs a little TLC in some areas. Staff very friendly and helpful. Dinner was lovely, breakfast was good but the most expensive hotel breakfast I've ever had. I expected to pay £12-15 for an adult at mos, this was £20. They were going to charge me for the children too, but as my kids had a bowl of cereal and a hash brown, I checked my booking which said accommodation and breakfast free for 2 kids staying with adult. Staff were very nice, apologietic, and took the kids off when I explained. Swimming pool lovely and warm, the kids loved it. Changing rooms have an interesting layout, but overall good facilities. Bedroom was clean and well presented. Thank you for having us.
Got a package through secret escapes. A night in an executive room, 3 course meal and breakfast. We enjoyed the spa facilities thoroughly. The 3 course meal was excellent, good selection to choose from. Breakfast was a buffet, everything was good quality and there was plenty of choice. I would definitely stay here again.Rooms: 5/5
Upgraded as reception couldn't guarantee 100% a walk in shower or shower not over bath for disability so paid extra for this. Room looks great. Clean ish. Areas for improvements. Shower didn't work all weekend. That hot it burnt skin and when had temp water to use no water came out of shower. Food very good and staff amazing but no standards set across information. Menu decided just before service, charges added where should be. Noise from conferences. Events for suite right above till 2am which was a shame. No soundproofing I feel. Over all OK but won't return. Sorry.
Had a wonderful day/night. The spa facilities were very good. Everything was very nice. The service at the bar was spot on and the bar itself was lovely, especially the high backed chairs. The room was very nice. Very clean and big. Again, the facilities were superb and the free items in the fridge were a very nice touch. The food in the restaurant both at dinner and breakfast was excellent. Looking forward to going again
Fantastic Bed breakfast & dinner package - excellent value. We were in a fabulous executive room - big enough for a party!!!!!!! Dinner was the best meal I have had in any restaurant - tender, tasty beef, buttery mash, perfectly cooked vegetables - sadly too full for dessert. Breakfast was perfectly cooked to order and piping hot on hot plates + a great buffet selection. Loved the spa though I am a member so I suppose I'm biased. All the hotel staff are great - friendly and professional - a credit to the manager. Thank You
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