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Jurys Inn Birmingham

  2. West Midlands Lodging

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Jurys Inn Birmingham
Address: 245 Broad St, Birmingham B1 2HQ, UK
Phone: 0121 606 9000
State: West Midlands
Zip Code: B1 2HQ

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Reviews
The breakfast is really good. You can see the hotel is getting old now but I liked it and the rooms and beds are good. Location is very convenient. Lots of business people. Staff are friendly and helpful
Good location in the center. In fact it is rather 3 star hotel.Executive single room smallish with very basic furniture. Not even a single drawer to keep your small things inside. Bathroom small and crowded. Again no cabinet or drawer in the bathroom. No executive amenity pack in the bathroom as they claim. Housekeeping I noticed they just make up the bed but no carpet cleaning. Breakfast limited and same variety everyday. Staff are nice and helpful. AC fan was making noice and they fixed it right away. Part of the curtain fell down and they came immediately and was fixed. So overall my experience was good given the hotel location and good service. Needs more attention to breakfast.
Lovely big Hotel, reception and dining area area are relaxing and well laid out. The room was very comfortable, clean and modern. Free coffee pods and sachets tea and water supplied which was nice. Room was a little cold at times but warm enough under the quilt. Also I couldn't get the cast to TV function to work but no big deal as I didn't expect that anyway. Internet speeds were great and access was easy! I could hear some bass lines from the nearby club but it's to be expected in this location and it wasn't too loud - also this was only true for my side of the building. The gym was great, never over busy and enough equipment to have a good workout. Buffet breakfast was nice too, English breakfast, cereal and lots of fruit to choose from, the premade shakes were amazing. The biggest gripe for me - and it's not so big - is that there was no signage in the carpark. When first arriving this can be disorientating. I didn't know the way to the hotel or what floor I was on. Even the signs in the hotel sent me in a circle. So once you've done the circuit once, all is easy and well - it's just that initial impression that leaves you quite negative. However the rest of my stay more than made up for it and I loved the place and would definitely return.
initially checked in and was pushed into agreeing to pay for breakfast, which I was not aware of it being £60. I came down within the hour of checking in, where I was told there was no manager in the building and I’d have to come back down tomorrow once she was in, but that she could definitely process the refund. I came back down the next day to the manager telling me there’s no way they can refund it, to which I said we didn’t use breakfast as a member of staff said we would get the refund. She brushed me off and told me to come back the next day, our last day, and when I did I was scoffed at and only given half of the refund. Shower was also disappointing, good water pressure but absolutely floods the bathroom after a few minutes of it being on, and the sink in the bathroom does not drain properly.
This is one of the worst experiences I have ever had at a hotel. The restaurant was absolutely awful, my friend has some allergies and I’ve never seen someone struggle with this so much in my life. One of the managers just completely ignored all of our requests and this is absolutely unacceptable when this concerns allergies that can be life threatening. Absolutely avoid at all costs
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