John Lewis

Reviews, get directions and contact details for John Lewis

Address: Leith St, Edinburgh EH1 3SP, UK

Phone: 0131 556 9121

Website

State: Edinburgh

City: Edinburgh

Zip Code: EH1 3SP

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:30 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

related searches: John Lewis opening times, John Lewis UK, John Lewis sale, John Lewis online orders, John Lewis Glasgow, John Lewis online, John Lewis customer service, John Lewis store finder

Similar places near

Coach 255 meters Great staff members very friendly and knowledgeable about their stock very willing to...

Gucci - Edinburgh Harvey Nichols Women's 270 meters Exceptional service helping me select the right bag, thank you to David and the team ...

House of Fraser Jenners Edinburgh 488 meters This department star is fun even if you just walk through. They have an overall good ...

Argos Edinburgh North Bridge 491 meters It's an Argos right? But the waiting time wasn't long (2 min) & the process of "Click...

Marks & Spencer Edinburgh 566 meters Marks & SpencernWe explored the supermarket section and found it large and convenient...

Quarters 878 meters It's such a modern & busy shopping centre located in the heart of Edinburgh that'...

Homer 926 meters Just outside of the main shopping area, this little store is well worth visiting. Hom...

The White Company 954 meters Products are lovely, went in today to get some perfumes but staff on till were so unf...

Next 964 meters I like going to this place for new clothes for myself an c one of two friends there b...

Debenhams 1 km It's got everything you could needed far as fashion/clothing goes. I'd say it would h...

VANS Store Edinburgh 1 km Love vans clothing purchased a pair of vans shoes for my fiance at Christmas turns ou...

The Edinburgh Woollen Mill 1 km Very nice place for tourists. Really nice and helpfully staff. Good prices compare to...

House of Fraser Edinburgh Frasers 1 km This department star is fun even if you just walk through. They have an overall good ...

Mango 1 km I went to return a pair of jeans, with my purchase receipt and with the size attached...

TK Maxx 1 km Great shopping trip great price lovely staff

Marks & Spencer Edinburgh Meadowbank Outlet 1 km A fantastic store with great products especially furniture. My partner and I recentl...

BrightHouse 2 km some of the service is good like the chit chat with the employees but they have no cl...

Debenhams 3 km Mass produced self service restaurant. Typical big company service. Nice view over Le...

Reviews

Very disappointing experience at John Lewis & Partners.nnMy husband came to the store specifically to buy a Canon R50 camera kit with two lenses and even showed the staff a photo of the exact bundle we wanted. The employee confirmed that they had it in stock, brought the box out, processed the payment, and assured him that it was the correct camera kit.nnBecause he trusted the staff, he did not open the box in the store. Just a couple of minutes later, after leaving the shop, he sent me a photo of the purchase and I immediately noticed that it was the wrong kit – it only included one lens instead of two. The 55–210mm lens was missing.nnHe went back into the store literally within two minutes of paying, explained the situation, and instead of simply checking the mistake, the staff kept him there for around 30 minutes, inspecting the camera and acting as if he may have swapped the product himself.nnOnly after he showed them the photo of the correct kit again did the sales assistant check the system properly and admit: “Sorry, this was my mistake. We actually do not have that camera kit in stock.”nnThey processed a refund immediately, but now we have to wait several days for the money to return to the card. The camera was needed today, and because almost £1000 was tied up due to their mistake, all our plans had to be cancelled.nnTo make things even worse, the refund amount they processed was £6 less than the amount that was originally paid.nnVery poor customer service and extremely careless staff. Expensive electronics should not be sold so irresponsibly. After this experience, I definitely will not shop here again, and I cannot recommend this store to others.nnThank you for ruining my birthday

I paid £2,700 for a mattress from John Lewis with a 7 year warranty, expecting the quality and customer care the brand is known for. After just 3 years of normal use, the mattress developed serious dipping and loss of support and now clearly needs replacing.nnJohn Lewis arranged an inspection through Castelan and concluded the mattress is “within normal tolerances for its age”. I completely reject that. A mattress at this price, sold with a 7 year warranty, should not be in this condition after only 3 years.nnThis is not misuse. The mattress has been on a solid, heavy, structurally sound bed frame from day one. It has simply not lasted as a reasonable person would expect.nnWhat is most frustrating is that John Lewis are hiding behind a warranty assessor’s definition of “tolerances” rather than addressing the basic issue of durability. Something can be “within tolerance” and still have failed far too early for what was sold.nnFor context, I have owned mattresses from other retailers that cost half as much and lasted over 15 years without this problem.nnI also contacted the bed manufacturer, who confirmed the slat spacing is 75mm, contradicting the measurement recorded in the inspection report. That raises further questions about how reliable the assessment was in the first place.nnThis experience has been hugely disappointing from a retailer that markets itself on trust, quality and service.

Demo at the Clinique Counter at the John Lewis Department Store cosmetics floor: 8/FebnnI went for foundation. Patricia was my clinician. She was very friendly, highly approachable and able to talk me through basics i.e. skin type, foundation type.nnShe helped me refine a suitable product range for the finished look I had envisioned. There was even a chart for those who like visual info! Then we colour matched the foundation and I got a demo which was very fun. The counter is well lit, clean and neat.nnI am delighted with the products and the service. I got a few small testers too which was a nice touch.nnJust to note: the counter space is small so 1-2 people at a time, but very within reason and she handled customers who were keen to book in very professionally whilst with me. Highly recommend popping along if you have questions, the service is insightful, suggestive but not pushy.

Hamish in the technology section of John Lewis, Edinburgh deserves a medal! The best customer service my mum and I have received in a long time. We had no idea which printer my dad wanted and he was happy to chat to him on the phone about it whilst we were there, which saved relaying info! He also gave us various tips about other products and even pointed us in the right direction despite living here, but it had been a long day! for a takeaway coffee. I'm always really impressed with friendly and knowledgeable staff and think it should be recognised, so thank you, Hamish, for making our purchase so simple and straightforward!

This is a great store. It has such a wide variety of products available. We did struggle a bit to find some assistance but this did not trouble us too much. Great selection in their kitchen department.

Comment on this business

Map, Satellite View
Street View

to add John Lewis map to your website;

<iframe width="450" height="300" src="https://mappcouk.com/v.php?seo=john-lewis&id=668797&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://mappcouk.com/john-lewis-i668797.html" target="_blank" title="John Lewis">John Lewis</a></p>

Reviews, get directions and contact details for John Lewis

opening times

We use cookies