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Gucci - Edinburgh Harvey Nichols Women's

  1. Edinburgh
  2. North Queensferry Department Store

Reviews, get directions and contact details for Gucci - Edinburgh Harvey Nichols Women's

Gucci - Edinburgh Harvey Nichols Women's
"For over a century, Gucci has represented expert Italian craft, trailblazing creativity, and innovative style through its signature designs. Today it continues to redefine luxury through its handbags, luggage, ready-to-wear, shoes, jewelry, watches, eyewear, and beauty collections."
Address: Harvey Nichols Edinburgh, St Andrew Square, Edinburgh EH2 2AD, UK
Phone: 0131 524 8326
State: Edinburgh
City: Edinburgh
Zip Code: EH2 2AD

opening times

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews
Exceptional service helping me select the right bag, thank you to David and the team who work very hard to provide the best service. Looking forward to my next visit.
Brilliant service, got a gorgeous bag as a treat to myself during my stay in Edinburgh
Absolutely blown away by the customer service by Jamie and the rest of the team in Gucci Harvey Nichols Edinburgh. When you think of a luxury brand, you expect a certain level of customer service. Well if you take that level in your mind and double it, that still doesn't come close to what I experienced. Travelling to a works annual sales kick-off event in Las Vegas i purchased myself a pair of Bumble Bee Ace's in Heathrow Terminal 5. Unfortunately, they didn't have my wife's size in stock so I just bought a pair for myself. I get to my hotel and realise that there is a Gucci store just outside so on the morning after my last night, I popped in to buy another pair of the blue and red striped Ace's for myself and a pair of Bumblebee Ace's for my wife. In my still-hungover/inebriated state, I bought mine but didn't check that they had given me the correct size for my wife's shoes. I arrived back home to the Highlands to realise that they had in fact given me a size 3 for the wife. I called Gucci's main number who checked stock nationally and confirmed that there was a pair in my wife's size in Edinburgh. He told me he would reach out to the store on my behalf to organise an exchange. Enter Jamie the manager. Called me 10 minutes after getting off the phone with the customer services number and couldn't have been more helpful. Put aside the shoes for me, he also ordered another size just in case as getting down to Edinburgh is a 7 hour round trip. Kept me fully up to date by texting me and offering further assistance. We got to the store and although Jamie had said he wouldn't be there on the day, the staff were all aware that we were coming for the exchange. The staff in the store made us feel so welcome, they were friendly, attentive and professional. We exchanged the shoes, and the wife is happy. I've honestly never experienced service like it in retail. Jamie even messaged me the following week to follow up to make sure we were happy and offered that if we need anything else just let him know and he will sort it and get it ordered before we travel down to Edinburgh. What Jamie and his team should do is teach and train people on customer services because they are the masters of offering the best possible service that will keep customers coming back time and time again.
Amazing experience! Silvia and Elisabetta took great care of us. My wife felt very special during her visit and loves her new bag!
Very poor service !!!! Went in for A 2&3 in trainers was told three out of stock but would phone me next day to come in and collect but no phone call!!! Called three days later to ask about trainers and was told in stock went all the way back in to be told the are not in stock they made a mistake !!!! Two days later calls back to be told my size 3 are in stock , goes in picks them up all wrapped etc in box !!! Comes xmas day opens the box to find out they are a size 2 All the way in to Edinburgh on Boxing Day to exchange to say they are out of stock In a three ... Ended up going all the way to Fraser’s in Glasgow to get them exchanged all at my expense as Gucci are such a poor company !!!! Will never return to your store
Great and pleasant service from Gucci representative: blonde/long hair ; thanks again ;
I go to the Edinburgh Gucci store every time I visit Edinburgh and not once I walked out dissapointed. The staff are really kind and helpful and they always persuade me to buy more. But one issue I have is that the store is a bit small I've visited the Gucci store in Hungary Budapest and it was much bigger but equally as good.
Really good shoes and cloths
Went in to Harvey Nicksfor a posh pee and to show my friend view from Champagne Bar lol x
Great customer service, place as one would expect of Gucci
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