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The White Company

  1. Edinburgh
  2. North Queensferry Department Store

Reviews, get directions and contact details for The White Company

The White Company
"Luxury retailer of bed linen, towels, home accessories, fragrance, clothing and baby and childrenswear. Our lifestyle store in Edinburgh brings all our product ranges together in a total lifestyle concept to offer you a truly inspirational shopping experience. Take the opportunity to see, feel and smell some of our products before treating yourself, your home or a loved one to something special. As well as bedroom and bathroom example setups, we also have luxurious fitting rooms which will provide ample room to try on clothing in comfort. Embrace and experience our stunning scents and fragrances as you walk through the store. Bespoke furniture is available to order, while children can dream and play in their own Little White Company worl..."
Address: 88 George St, Edinburgh EH2 3BU, UK
Phone: 0131 300 0605
State: Edinburgh
City: Edinburgh
Zip Code: EH2 3BU

opening times

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Products are lovely, went in today to get some perfumes but staff on till were so unfriendly. Hardly given the time of day and speaking to next customer before getting the receipt given to me. Understand that at times efficiency is important but it was not busy at all when I went in and basic customer service such as a smile and politeness doesn’t take long. Wouldn’t go back to this one.
I love the white company it’s my one of my favourite shops and I especially love it at Xmas . I went into the Edinburgh store today on a weekend Xmas shopping in Edinburgh all the way from oxford . I had already done a lot of shopping so had quite a few bags on me . I was struggling to get through the candle section as it was quite crowded. The two young girls opposite the door doing nothing found this absolutely hilarious and preceded to make snide comments and giggle about me as I manoeuvred through the shop. How rude and pretty mean to treat anyone like that let alone a customer . It’s like a school bully attitude/ mentality. I picked a couple bits up and left to continue to find stocking fillers in loccitane where I was greeted helped and met with the most amazing service. Felt quite embarrassed and shocked and definitely won’t return to this branch .
Customer service is always very good in our experience. During our most recent visit my wife was attended by Toni, very kind, knowledgeable, and attentive. Well done for ensuring we had another great visit to the shop, its the customer service and attention to detail that guarantees loyal custom and that´s what every retailer wants and needs.
Walked into the store yesterday, was not met with any friendly customer service whatsoever, walked around with armfuls of clothes to try on no one bothered to say “do you want me to put them in a change room” When I asked if I could try the clothes on, it was met with “yes certainly” but with no direction, so I just went down the back & found a room myself. Lined up to pay , the shop assistant asked if I was on the mailing list, I thought I was but to no avail, she spent so long looking for my email address like it was the be all & end all & for what, I was thinking what is this all for just to blankly say , no you’re not on it & never bothered about signing me up ! So I never bothered to ask to be signed up! Really odd ! Anyway £270 later it’s a good job I like the clothes because their customer service really stinks !
Perfect customer service, lady in the front door very helpful! Thank you for having sofa, as my partner could relax watching his football, and I was able to do my shopping
Love love love this shop. The candles and reed diffusers are the best. Perfect for gifts as well. We bought our reed diffuser 15/16 weeks ago and there’s still over half left. The staff are always welcoming and the stores are always well presented. Highly recommend.
Their products are good. But online delivery needs some attention - bizarrely they don't offer in-store collection and my last order took over 10 days to arrive.
I’ve been a customer of The White Company for many years and it has gradually declined. Whereas once it was a solid 4/5 today it has sunk to new lows and is, barely, a 1/5. I placed my order Tues over the phone, but was in the first few days of covid and although I saw the email saying the order had gone through, didn’t check it as I was feeling quite ill, my bad! Come Friday, the email came stating the order would arrive on the Sat. I checked to see if there was a time slot and found they were delivering the items to an address in London, I live in Scotland! A call to customer services to try and rectify the issue only to be told that they would cancel the order and refund me the money and given there was a present in the order I could re-order it with them and pay another £200 which they would then refund me at a later date. So their error and i would be £400 out of pocket until they could refund me! On top of this the shipping and billing date were the same on the order so they had to have changed the order addresses after taking the payment as it could not have gone through my bank with the wrong billing address. Customer service is very poor, I am currently awaiting a refund which may take up to 10 days, have spent 2.5 hrs on the phone trying to resolve the issue and am now out of pocket £200 and will have to spend more money on a present. Why they could not have just resent the package to the correct address and then tried to recover their erroneously sent package is beyond comprehension.
The store didn't have the product I was looking so they ordered it for me. A few complications with the delivery not their complication, delivery firms. I revisited the store for assistance upon which they put the product aside and offered to hold it if my parcel didn't arrive. I finally received my parcel. The staff were very helpful and did everything in their power to help with ensuring I would get the product in time to ship for christmas. Thank you to the staff Emma especially for your help.
Store manager is rude and offensive she shouldn’t be in the management position. Been reported to Head office. Store isn’t as good as it was most items are required to be ordered in which you can’t do to store. White company clearly passed its best
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