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Inchcape Toyota Guildford

  1. Guildford
  2. Guildford Car Dealer

Reviews, get directions and contact details for Inchcape Toyota Guildford

Inchcape Toyota Guildford
"Inchcape Toyota Guildford is a state-of-the-art Toyota Centre, designed to offer new and existing Toyota owners the opportunity to experience amazing. Each member of the Toyota team here is knowledgeable, friendly and highly trained, so you'll always get a warm welcome. Call in or get in touch and enjoy the complete Toyota experience, from our award-winning service using genuine parts, to the extraordinary Toyota Hybrid range."
Address: Slyfield Green, Moorfield Road, Guildford GU1 1TB, UK
Phone: 01483 494718
State: Surrey
City: Guildford
Zip Code: GU1 1TB

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
Everyone we met at Inchcape Toyota in Guildford was super friendly and professional. Dmytro was our first point of contact when we came to see the cars we were interested in. He was clear, professional and patient - giving us time to consider the options available. We were even offered a coffee from one of the passing engineers!nnWe came back for the handover and Troy helped us through all the handover. We felt like we were given the best attention with no time pressures. There was lots of paperwork to complete and everything was carefully explained. We certainly feel like we can come back with any queries at any time. Overall it was a true five star experience, your staff are a credit to your business - hang on to them!!
Vicky Thomas was so lovely as we come in to Toyota reception. Very cheerful and engaging immediately we feel so at ease and relax. She is also very attentive and helpful. I remember mentioning about the special milk I use ,which she doesn't have last year we were here. And today she even remember that.nShe is a great asset to this company and staff like her should be valued all the time.
The salesman Tom who assisted me in buying the Yaris hybrid was excellent: knowledgeable yet not pushy and made me feel that he had time to answer my many questions. I was also most impressed by the business manager, Maria Atkinson, who worked through all the documents quickly and efficiently while also being pleasant and helpful: she went the second mile - as did Tom - to make sure I understood what is a completely new kind of car for me.
Damaged my GR Supra twice whilst in for a service in August 2023.nnWith regards to the first collision, I was told that it was a member of the public that drove into my car, but my dash camera footage shows their own technician driving it into equipment in the workshop. They made me pay for the service before telling me the car was damaged!nnBrought the car in for repair and they damaged it again. Staff failed to report the damage and it was spotted during a pre-return inspection. Dash camera footage shows a member of staff laughing after driving my car into the curb, he thought it was OK as it was in for repair anyway.nnSo in summary, I had owned the car for 18 months and had done just under 20k miles and hadn't damaged my car. In contrast, in the space of 2 weeks Guildford Toyota had damaged it twice.nnToyota Guildford did pay for, or repair, the damage they caused.nnImages of damage are attached.nnI will never use this dealership again and they have tarnished the ownership of my car and the Toyota brand in general for me.
I don’t hand out 5 star ratings lightly, but the staff at Inchcape Toyota in Guildford fully deserved every star and then some!nThis was my first annual service with my year old Toyota and my first experience of car servicing in the U.K., so had no idea what to expect.nMy wife and I were met and warmly greeted by the lady on the reception desk. She summoned my service advisor and Simon was promptly out to meet us and we were warmly welcomed. He had a copy of my service agreement with all the relevent details and had me sign for the first service. He explained the service protocol and record keeping which was paperless and that the record would stay with the car. Finally when questioned how long it would take as we were waiting, he informed us it would be around 2 hours.nImagine our surprise when he returned after an hour and said all went well and the car was ready. We were offered a complimentary cleaning service.nWhile waiting, we had a delicious cup of hot chocolate and biscuits which went down extremely well! We actually enjoyed our waiting time in the warm and comfortable waiting area!nThe service was friendly, professional and fast….an absolute pleasure!nMy compliments and thanks to the team at Inchcape Toyota Guildford from a very satisfied customer!
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