Hertz - Edinburgh Airport

Reviews, get directions and contact details for Hertz - Edinburgh Airport

Address: 175 Jubilee Rd, Ingliston, Edinburgh EH12 9FT, UK

Phone: 0843 309 3025

Website

State: Edinburgh

City: Edinburgh

Zip Code: EH12 9FT

opening times

Monday: 6:30 AM – 11:00 PM
Tuesday: 6:30 AM – 11:00 PM
Wednesday: 6:30 AM – 11:00 PM
Thursday: 6:30 AM – 11:00 PM
Friday: 6:30 AM – 11:00 PM
Saturday: 7:00 AM – 11:00 PM
Sunday: 7:00 AM – 11:00 PM

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Reviews

The Hertz experience didn't start well with a 2 hours wait for a car at Edinburgh airport.nThere appeared to be no management of the situation to open other desks etc.nBut the car was a Toyota hybrid which was great for traveling in Scotland and we drove over 1500 miles in a week!  Loved the car!

It is now Sunday 2 June 2024 at 13.25. Have been waiting one hour and a halfnfor my pre-booked car where I started at no.31 in the queue. Now number 21. 6 desks with sometimes only 2 open. Some very upset customers. What the hell are you thinking Hertz? Pathetic.

Rented a Polestar for a weekend trip. Given that it was off season the wait during pickup was only a couple of minutes. The person helping me was friendly, showed me to the vehicle and helped me with instructions and questions.nnAs with any rental, I always advise everyone to take their own pictures of the car and all pre existing dents and scratches before departure. Thankfully my concerns based on the other reviews were unfounded.nnThe car itself was a joy to drive, my only gripe with it was that only 1 out of 5 charging point providers in the area supports foreign credit cards, and all chargers of that provider near the return location were out of service. This is not related to Hertz, but could definitely be a problem if you’re looking to return the car with sufficient charge in a hurry. Plan ahead, especially if you’re traveling in peak/holiday season!

I recently rented a car from Hertz at Edinburgh Airport, and the experience was highly disappointing. Despite paying in advance and submitting all required information, I had to wait an astonishing 90 minutes at the counter to receive my vehicle. This unacceptable delay caused me to miss an important business appointment, for which I had traveled specifically from Germany.nnThe return process was equally frustrating. A staff member claimed there was minor tire wear incurred during my rental period. I only used the car to travel between the airport and my hotel, avoiding any curbs or obstacles. The wear was so slight that I hadn't even noticed it, and it certainly didn't warrant a tire change. Adding insult to injury, no physical damage report was provided when I picked up the vehicle. It's unreasonable to expect customers to photograph every inch of the car without any prior indication from Hertz.nnMoreover, the overall claim for the repair well exceeded the normal price for replacing a tire, which I highly doubt was actually replaced.nnIn the meantime, I highly recommend using neighboring Europcar, with which I have never had any negative experiences. The poor service and unfair damage claims at Hertz are simply not worth the hassle.

This Hertz scams its customers. Returned the rental car on time at 8:25 AM. Receipt said I did not return until 22:00 10pm and charged an additional $50 without my consent. I am filing a credit dispute for this fraud.

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Hertz - Edinburgh Airport

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