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Reviews, get directions and contact details for Hertz - Edinburgh Airport

Hertz - Edinburgh Airport
Address: 175 Jubilee Rd, Ingliston, Edinburgh EH12 9FT, UK
Phone: 0843 309 3025
State: Edinburgh
City: Edinburgh
Zip Code: EH12 9FT

opening times

Monday: 6:30 AM – 11:00 PM
Tuesday: 6:30 AM – 11:00 PM
Wednesday: 6:30 AM – 11:00 PM
Thursday: 6:30 AM – 11:00 PM
Friday: 6:30 AM – 11:00 PM
Saturday: 7:00 AM – 11:00 PM
Sunday: 7:00 AM – 11:00 PM


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Reviews
The pick-up of the car went very smoothly, the rental company took a deposit of £270 from my debit card despite the information that a credit card is required. The car itself was technically sound and rather clean. The car I rented had probably been damaged before - evidenced by the poor fit of the bodywork elements and the crookedly attached front registration plate and slight pulling to the left despite the correct tyre pressures. As is standard in a British rental car, the rims on the left side were badly damaged. When renting, you receive a report including current damage on the car - however, I recommend taking photos of the car before leaving 4 corners plus photos of the rims, as these are checked carefully when returning. I rented an electric car - Polestar 2, charge level 92% when leaving the airport. Chargers are available practically everywhere, but some do not work or require performing a specific procedure. It is worth to use larger chargers at popular companies such as BP or Shell the rental company offers the option of purchasing a prepaid card for charging at Shell The information from the rental company is that you must return the car with a minimum charge of 80% this is difficult to do, especially if you are travelling to the airport from a longer distance, while competitive rental companies allow you to return the car with a minimum charge of 10% I returned the car with a 78% battery and there were no problems or additional fees information about a fee of ~£1.35 per kWh in the event of returning a car with a low battery level. The return of the car was quite quick - 10 minutes tops. The possibility of adding a second driver - £18 per day, the possibility of setting the most convenient time for pick-up and return, in my case, collection was at 1 p.m. and return at 7 p.m. The price for a week's rental was very favorable. Limit 1500 miles.
UPDATE: After 3 weeks our deposit was released. After 2 months ! we received the extra fees they deduced by accident after many calls and emails. Unpleasant experience.nnWe rented a car from Hertz Edinbourgh airport. So far so good. BUT: in the middle of our rental, it was closed and we were charged additional high fees for apparently returning the car at London Heathrow. We still had the car!!! Our rental was mixed up with someone else.nnWe have been trying to sort this out for weeks now, but Hertz keeps confusing our account. Then, they claimed we changed a tire extra fee, which we never did. It's difficult to reach them via phone or email. Casey at the airport was very nice and helpful, but the rest of Hertz slow and not solution oriented.
Shambolic. Not only a HUGE queue 2.5hrs to get to the desk to be served, there were no available cars so asked to wait a further 40 minutes to have one washed. No matter what scrubbing they did, they couldn't hide the damage including scratches, dents, missing trim and a dangerously dented wheel. I expected a lot more from Hertz.nnEdit: Having raised the problems with Hertz and Daniel O'Gara, the duty manager, we received a reasonable refund which shows they are willing to address the problems we faced. Thank you to Daniel for following up on this.
Sadly, I must give one star to Hertz.nYesterday we waited 3 hours to pick-up our reserved car. We were th 29th in the queue; only 2 collaborators for the first 1.5h and then only one. 10/15 minutes per person... absolutely crazy and nonsense.nn5 stars to the collaborator that was calm like anyone.nnAll the others rental services completed their services in 1h.nnWe left Hertz at 22 o'clock to drive 3 hours in the night. Compliments for the safety Hertz!
Pickup experience was quick and efficient. After online check-in all the forms were pre-filled for the attendant, so there was no need to retype anything. The only gripe is finding the car in the lot - there are two areas marked with the Hertz logo and I think I was led to the wrong one at first.nnThe car on pickup was clean and charged to 80% and drop-off was as easy as parking in the lane and handing the keys to the attendant - no paperwork necessary.
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