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Hatfields Jaguar Liverpool

  1. Liverpool
  2. Merseyside Car Dealer

Reviews, get directions and contact details for Hatfields Jaguar Liverpool

Hatfields Jaguar Liverpool
"Official Jaguar Retailer in Liverpool offering a complete range of New & Approved Used vehicles. Select from our saloon models, the XE, XF and XJ, our SUV range, the E-PACE, F-PACE and All-Electric I-PACE or the F-TYPE, a true sports car and the pinnacle of Jaguar performance. Come take a thrilling test drive from our Retailer to help make up your mind.Also visit us for scheduled maintenance, accident repairs or MOT testing, you can be confident that nobody knows your vehicle better than our specialist technicians.Contact us today to enjoy the finest that Jaguar - and our Retailer - has to offer you."
Address: Jaguar House, Columbus Quay, Riverside Drive, Liverpool L3 4ED, UK
Phone: 0151 728 2000
State: Merseyside
City: Liverpool
Zip Code: L3 4ED

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Excellent dealership, car presented was immaculate. Craig the salesman couldn't have been more helpful during the buying and after sales process.
Long post, but a word of warning to all of you collecting your new car........... Collected my brand new SVR from Hatfields Jaguar Liverpool, UK. However, when I went into the dealership to order it, I noticed a beautiful brand new F-type in the showroom covered in scratches on the bonnet where it can been poorly cleaned. Therefore when offered cermaic coating I declined. I took it to a local detailer as soon as I took delivery and the pictures below are what he sent me. The car was covered in scratches, some on the roof were very deep. It took him an extra day just to polish out the damage they had caused. I suspect the car was washed with water from the Mersey and polished off with a brillo pad. The detailer said it was the worst new car he'd ever seen in terms of prep quality. Here's the worst bit reflective of how much they care not. My sister is taking delivery of a new SVR in a couple of weeks, and told them she doesn't want it being touched before collection given the dreadful state they hander over my car. Now you would think, given that, they would have picked up the phone to me, but no. Their response was that they could have polished the scratches out! Somewhat misses the point, and like I'm going to trust them to touch my car again! So folks when you collect your brand new car, don't get caught up in the moment and make sure that you check it very very thoroughly.
The service was second to none, Tim Bush made buying my new F Pace a pleasure. Such a friendly and professional manner he really did take time to make the experience personal and trouble free, keeping me up to date with the process. Well done guys 10 out of 10 for customer service.
Where to start with Hatfield’s Jaguar Liverpool. At first started off really well when selling me my 98 Plate F pace. Could not do enough for me to get the deal done. Then once car purchased is where it all goes wrong. Firstly the car was supposed to be delivered by trailer as I live in Oxfordshire and did not want to increase mileage however they sent it driven. Then took it for its first drive an engine light came on to then have AA attend to tell me it had a faulty nox sensor called Gary at Hatfield’s who said to book it somewhere local and they would sort it so thought ok but a two week wait. However had second car so no need to drive four days later I come home and rear lights on and the car will not start called AA again to be told dead battery. In addition noticed faulty boot cover and also then showed requirement for Ad blue but only driven once. Had to have a replacement battery for £298 Called Gary Andrews again who agreed to cover cost. Then he advised that his general manager would like to collect the car and complete the defects themselves and provide me a courtesy car. So gave them benefit of doubt and agreed. Two weeks go by and no update. Contact Gary by email no reply wait a weekend and try again and email bounces back. Contact the dealership to be told Gary has left the business and they will put me in touch with their Sales manager Dave Peat. Who starts firstly by no awareness that my vehicle is there but is at first very helpful and looks into the defects and says he will sort. Another two weeks goes by and again no update so have to chase again. I contact to be told oh yes car is almost ready just waiting on boot lock. And should be able to arrange delivery. A few days goes by no update. Contact Dave again to be told he is struggling to get a transporter but will get Back to me. No reply and then I contact again and he says he has one for Wednesday I advise as long as it’s like the delivery and done in the evening and he says it’s at 9.30am and do no go again. He then advises me if would be another two weeks before available he asks whether I would agree to have it driven and he will give me a full tank of fuel. I agreed simply to get the vehicle back. Wait a day no update do call back and to be told he’s trying to arrange a driver now. Wait another 3 days still no update. Lots of apologies on email but no outcome. I then contact again today to speak to one of the sales team who says Dave will calm be back in a few minutes. Surprise surprise 3 hours later I am writing this review and still no call. So simply purchased a car 6 weeks ago and driven once still do not have my car. Based on this experience I would advise others to stay away from Hatfields. My first and last experience and I still sit and wait for my vehicle which I am now contemplating sending back
I would recommend Hatfields Jaguar Liverpool to friends and family because the personal service from start to finish. Terry was excellent, very knowledgeable and explained everything so it was easy to understand. The cars are high quality too.
This is my fourth Jaguar and have purchased all from Hatfields. They have a nice friendly and relaxed staff who make you feel welcome. Always find the service team responsive and helpful. The sales team have always been equally helpful in helping to find a deal that works.
We've seriously been unhappy with the service received. I would honestly reconsider if you're going to buy from here. My naivety has cost me just over a year of headache with our FPace. We bought the car from Hatfield's last year. Since then several things were fixed under extended warranty. It's been over a year over sending the car back to them time and time again. No attention to detail and a very hollow service. I understand Jaguar's reliability is far from being, just that, reliable but after having issues after issues come back after leaving the car with them for 2 weeks is not acceptable. The car goes in for an aircon rattle, comes back with steering column being unusable. Goes in for aircon to be regassed, our dashcam is then unusable and then has to go back 3 more times for the issue to be actually diagnosed correctly. Goes in for an O2 sensor replacement, comes back with the turbo screeching and the car goes into limp mode. It's always a battle to try contact them. We've given Hatfield ample amount of time to rectify the issues with our car and every time I feel myself having to escalate the issue to someone who actually cares.
Thanks to Nick and Jake at Hatfields Jaguar Liverpool for fixing my on going problem with my XJ air suspension. The problem was both mechanical and electronic and they were very thorough. Thanks.
We were very happy with our purchase which was over a long distance of 250 miles. This made it all the more important to have effective communication and indeed we found Tim Bush to be very diligent in this sense. He was also genial and informative, giving us the confidence to make this large purchase over the phone and online. The video he sent us previewing the vehicle was delightful and that's where our bonding with the vehicle and Tim himself really began. We are delighted with our purchase which feels literally like stepping into the EV future. We would highly recommend Hatfields Jaguar!
We finally drove our gorgeous Epace away from Hatfields Jaguar this week and we are delighted with it. We could not recommend the Liverpool showroom enough and would definitely recommend you ask for Craig for advice and support, he was brilliant throughout! Craig was so professional, friendly, knowledgeable and patient. We probably weren’t the easiest of customers due to our very specific requirements but Craig was with us every step of the way, he really knows his stuff and it was thanks to him that we found our perfect car with the best deal. He is such a nice person, there was absolutely no hard sell, he was not at all pushy and it is definitely due to Craig that we stuck with Hatfields.
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Hatfields Jaguar Liverpool map

Directions to Hatfields Jaguar Liverpool with public transportation

Riverside Drive 150 meters
500
Royden Way 180 meters
500
CBT
Royden Way 200 meters
500
Armstrong Quay 260 meters
500
Cockburn Street 330 meters
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4A

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